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AutoNation Buick GMC Laurel - Service Center

Laurel, MD

3.6
108 Reviews

108 Reviews of AutoNation Buick GMC Laurel - Service Center

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March 01, 2025

Moises was a excellent servive advisor and the only one working that Saturday. Many people came in to get vehicle service. It took him some time, but he got everyone check in, telling people there status o More

by Natasha Collins-Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moises
Report | Print
February 20, 2025

Poor customer service from Jack he had me waiting all day for my car when the dealership ship offers a shuttle service for customers who live within the vicinity of the dealership. He insinuated that if I le More

by Courtney B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack
Report | Print
Feb 22, 2025 -

AutoNation Buick GMC Laurel responded

Hi Courtney, we appreciate you taking the time to respond. The staff at AutoNation Buick GMC Laurel take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (301) 263-6380. We hope to hear from you.

January 27, 2025

My vehicle was held for a year with no communication and repairs were not accurately done as my vehicle still has issues. More

by LH
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Report | Print
Jan 31, 2025 -

AutoNation Buick GMC Laurel responded

Hi, thank you for letting us know about your recent visit to AutoNation Buick GMC Laurel. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (301) 263-6380 so we can work towards a resolution. We look forward to hearing from you.

January 01, 2025

i would recommend this dealership to anyone needing service on their car/truck. Employees are very friendly and accommodating. More

by A GMC Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
Report | Print
Jan 03, 2025 -

AutoNation Buick GMC Laurel responded

Hi, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 30, 2024

Excellent service is the reason I keep coming back all the way from Upper Marlboro. More

by cgilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Parzow
Report | Print
Jan 01, 2025 -

AutoNation Buick GMC Laurel responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Buick GMC Laurel. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Jan 03, 2025 -

AutoNation Buick GMC Laurel responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Buick GMC Laurel. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 29, 2024

Very poor service people. As of now I would not Buy another vehicle from AutoNation, nor would I recommend AutoNation to anyone else. I will also let the people that I have More

by Earl Smith, Jr.
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ms. Porter
Report | Print
May 29, 2024 -

AutoNation Buick GMC Laurel responded

Hi Earl, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (301) 263-6380 to discuss what we can do to help.

February 05, 2024

Customer service was great and polite. I received my truck back In a timely manner More

by gthankugod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Feb 06, 2024 -

AutoNation Buick GMC Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 27, 2023

Very friendly staff, they make time to reach out to you and make sure you are satisfied with the service. More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaelyn Watson, Manager
Report | Print
Dec 29, 2023 -

AutoNation Buick GMC Laurel responded

Hi Ruby, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2023

Very professional and Courteous to the customers I will definitely travel from Baltimore to Laurel to get my vehicle serviced at this dealership More

by cderrick61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Moises Castillo Diaz great service adviser
Report | Print
Dec 25, 2023 -

AutoNation Buick GMC Laurel responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Dec 25, 2023 -

cderrick61 responded

I will definitely be bringing my vehicle back

November 09, 2023

Good customer service ! That's why they are always busy. However if you can find a little time they gonna make it for you.... More

by obedsondolcine21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
@everyone
Report | Print
Nov 11, 2023 -

AutoNation Buick GMC Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk. Safe travels!

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