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AutoNation Buick GMC Laurel - Service Center

Laurel, MD

3.7
105 Reviews

105 Reviews of AutoNation Buick GMC Laurel - Service Center

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January 01, 2025

i would recommend this dealership to anyone needing service on their car/truck. Employees are very friendly and accommodating. More

by A GMC Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moses
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Jan 03, 2025 -

AutoNation Buick GMC Laurel responded

Hi, your wonderful feedback and rating mean a lot to us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 30, 2024

Excellent service is the reason I keep coming back all the way from Upper Marlboro. More

by cgilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Parzow
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Jan 01, 2025 -

AutoNation Buick GMC Laurel responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Buick GMC Laurel. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

Jan 03, 2025 -

AutoNation Buick GMC Laurel responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Buick GMC Laurel. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

May 29, 2024

Very poor service people. As of now I would not Buy another vehicle from AutoNation, nor would I recommend AutoNation to anyone else. I will also let the people that I have More

by Earl Smith, Jr.
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ms. Porter
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May 29, 2024 -

AutoNation Buick GMC Laurel responded

Hi Earl, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (301) 263-6380 to discuss what we can do to help.

February 05, 2024

Customer service was great and polite. I received my truck back In a timely manner More

by gthankugod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Feb 06, 2024 -

AutoNation Buick GMC Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 27, 2023

Very friendly staff, they make time to reach out to you and make sure you are satisfied with the service. More

by Ruby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaelyn Watson, Manager
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Dec 29, 2023 -

AutoNation Buick GMC Laurel responded

Hi Ruby, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 22, 2023

Very professional and Courteous to the customers I will definitely travel from Baltimore to Laurel to get my vehicle serviced at this dealership More

by cderrick61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Moises Castillo Diaz great service adviser
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Dec 25, 2023 -

AutoNation Buick GMC Laurel responded

Hi, we appreciate you taking the time to leave us a response. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Dec 25, 2023 -

cderrick61 responded

I will definitely be bringing my vehicle back

November 09, 2023

Good customer service ! That's why they are always busy. However if you can find a little time they gonna make it for you.... More

by obedsondolcine21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
@everyone
Report | Print
Nov 11, 2023 -

AutoNation Buick GMC Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk. Safe travels!

November 04, 2023

The Service Department was awful. The technician lied to me several times about what time and day my car would be ready. He even told me it was done and when I arrived to pick it u More

by ywashington4
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian?
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Nov 07, 2023 -

AutoNation Buick GMC Laurel responded

Hi, we are deeply disappointed by your experience at AutoNation Buick GMC Laurel. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (301) 263-6380. We hope to hear from you.

October 23, 2023

My service experience was very good this time, but I opted to trade in my Buick. More

by mohamilton1412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kierra?? The service advisor
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Oct 25, 2023 -

AutoNation Buick GMC Laurel responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 10, 2023

I've come a few times and never had any problems, this last time, I felt that Service Department needs to improve. I was informed that they did not have the tool needed to turn my tire light off. Better More

by cheryllncc
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
not sure
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Oct 12, 2023 -

AutoNation Buick GMC Laurel responded

Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (301) 263-6380 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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