AutoNation Buick GMC Laurel - Service Center

Very poor service people. As of now I would not Buy another vehicle from AutoNation, nor would I recommend AutoNation to anyone else. I will also let the people that I have As of now I would not Buy another vehicle from AutoNation, nor would I recommend AutoNation to anyone else. I will also let the people that I have recommended know the type of service that I received. It was very hard to get any one in the service department to give me the status of my vehicle. I had to call the sales department to get someone in service. I got rid of her card, I think her name was Ms. Porter More

Customer service was great and polite. I received my truck back In a timely manner I received my truck back In a timely manner More

Very friendly staff, they make time to reach out to you and make sure you are satisfied with the service. and make sure you are satisfied with the service. More

Very professional and Courteous to the customers I will definitely travel from Baltimore to Laurel to get my vehicle serviced at this dealership definitely travel from Baltimore to Laurel to get my vehicle serviced at this dealership More

Good customer service ! That's why they are always busy. However if you can find a little time they gonna make it for you.... That's why they are always busy. However if you can find a little time they gonna make it for you.... More

The Service Department was awful. The technician lied to me several times about what time and day my car would be ready. He even told me it was done and when I arrived to pick it u The technician lied to me several times about what time and day my car would be ready. He even told me it was done and when I arrived to pick it up he said the mechanic told him it would be at least another 2 hours, he asked if wanted to wait. The next day I discovered the parts had not even arrived when he told me it was done. More

My service experience was very good this time, but I opted to trade in my Buick. opted to trade in my Buick. More

I've come a few times and never had any problems, this last time, I felt that Service Department needs to improve. I was informed that they did not have the tool needed to turn my tire light off. Better last time, I felt that Service Department needs to improve. I was informed that they did not have the tool needed to turn my tire light off. Better communication with the Service Department. I was informed that a few technicians left early and that's why they got behind in work. More

Service Department needs to improve. Better knowledge of the cars is needed by the technicians. Better communication with the Service Department Manager. Better knowledge of the cars is needed by the technicians. Better communication with the Service Department Manager. More

This dealer ship is where I've received service since acquiring my 2019 GMC Terrain. The service department in particular is outstanding. One person Moseis, always provides the best customer service. He acquiring my 2019 GMC Terrain. The service department in particular is outstanding. One person Moseis, always provides the best customer service. He is always informative, upfront and brings a positive light to the dealership. Keep up the great work! More