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AutoNation Buick GMC Laurel

Laurel, MD

3.9
165 Reviews
AutoNation Buick GMC Laurel is your local source for all things Buick and GMC in the Greater Baltimore area. Located in Laurel, our dealership serves residents from Baltimore, Columbia, and even Washington, too. From the latest new Buick and GMC vehicles for sale, to our extensive used inventory, AutoNation Buick GMC Laurel has it all. Visit our website to learn more, and schedule a test drive today.
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400 Washington Boulevard

Laurel, MD

20707

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Showing 165 reviews

October 16, 2022

The worst! The communication there is terrible. No one seems to be on the same page. On 09/22/2022 at 10:00 AM. I get there for a 10 am appointment regarding a More

by SP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tobias Clark
October 12, 2022

I made an appt for a recall part that evidently was not in stock. WHY? Did not get the service done, that the appt was for, waiting for a call back. The appt was a waste of my time and gas. More

by bmmarshall58
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Do not know his name.
Oct 18, 2022 -

AutoNation Buick GMC Laurel responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

October 12, 2022

Easy, quick and be honest with no pressure , that think what I love , and what I got. More

by Peleshv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramel Clash
Oct 18, 2022 -

AutoNation Buick GMC Laurel responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 01, 2022

I should have known better than to come back again. After taking my car elsewhere for nearly two years, I decided to give them a try again. They had my vehicle for 3 days for an oil change and stabili More

by attorneybanks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no point in giving names...
Oct 07, 2022 -

AutoNation Buick GMC Laurel responded

Hi, we are deeply disappointed by your experience at AutoNation Buick GMC Laurel. We have shared your experience with our management team for review and follow up.

September 28, 2022

The manager in the service center sucks. Horrible customer service & a nightmare for 3 months. Daniel Coy can hopefully turn this place around. More

by quiana.gardner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Charles, Cameron, Moises, Daniel
Oct 03, 2022 -

AutoNation Buick GMC Laurel responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (301) 263-6380 to discuss what we can do to help.

September 25, 2022

Everyone was very nice and welcoming. Tobias took care of me and explained what services my car would need at this time. He was very kind and helpful. More

by Check
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tobias, Moises
Sep 29, 2022 -

AutoNation Buick GMC Laurel responded

Hi Check, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 23, 2022

The service advisor was very nice and knowledgeable and the mechanic was awesome did a very good job thank you so much More

by Tommd40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Sep 23, 2022 -

Tommd40 responded

Best place to take your vehicle very knowledgeable people Does the work right the first time

September 20, 2022

Great service from all departments! I will continue to go back for service. Great job! More

by christanwallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole Buick service team and Travis.
Sep 24, 2022 -

AutoNation Buick GMC Laurel responded

Hi Christanwallace, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

September 19, 2022

The service was done professionally, efficiently and the waiting time for my vehicle was acceptable. More

by bobeavc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Sep 23, 2022 -

AutoNation Buick GMC Laurel responded

We are pleased to hear you had such a positive experience with us, Bobeavc! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 10, 2022

Fair pricing, friendly sales staff, but felt pressure to finance through dealer network, rather than through my credit union which I had pre-approval and an excellent interest rate More

by Westferg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daryl Reid
Sep 14, 2022 -

AutoNation Buick GMC Laurel responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

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