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AutoNation Buick GMC Laurel

Laurel, MD

Overview
Reviews
4.0
161 Reviews
AutoNation Buick GMC Laurel is your local source for all things Buick and GMC in the Greater Baltimore area. Located in Laurel, our dealership serves residents from Baltimore, Columbia, and even Washington, too. From the latest new Buick and GMC vehicles for sale, to our extensive used inventory, AutoNation Buick GMC Laurel has it all. Visit our website to learn more, and schedule a test drive today.
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400 Washington Boulevard

Laurel, MD

20707

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Showing 161 reviews

September 28, 2022

The manager in the service center sucks. Horrible customer service & a nightmare for 3 months. Daniel Coy can hopefully turn this place around. More

by quiana.gardner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Charles, Cameron, Moises, Daniel
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Oct 03, 2022 -

AutoNation Buick GMC Laurel responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (301) 263-6380 to discuss what we can do to help.

September 25, 2022

Everyone was very nice and welcoming. Tobias took care of me and explained what services my car would need at this time. He was very kind and helpful. More

by Check
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tobias, Moises
Report | Print
Sep 29, 2022 -

AutoNation Buick GMC Laurel responded

Hi Check, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 23, 2022

The service advisor was very nice and knowledgeable and the mechanic was awesome did a very good job thank you so much More

by Tommd40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Report | Print
Sep 23, 2022 -

Tommd40 responded

Best place to take your vehicle very knowledgeable people Does the work right the first time

September 20, 2022

Great service from all departments! I will continue to go back for service. Great job! More

by christanwallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The whole Buick service team and Travis.
Report | Print
Sep 24, 2022 -

AutoNation Buick GMC Laurel responded

Hi Christanwallace, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!

September 19, 2022

The service was done professionally, efficiently and the waiting time for my vehicle was acceptable. More

by bobeavc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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Sep 23, 2022 -

AutoNation Buick GMC Laurel responded

We are pleased to hear you had such a positive experience with us, Bobeavc! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 10, 2022

Fair pricing, friendly sales staff, but felt pressure to finance through dealer network, rather than through my credit union which I had pre-approval and an excellent interest rate More

by Westferg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daryl Reid
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Sep 14, 2022 -

AutoNation Buick GMC Laurel responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to stop by if you ever need any more help.

September 09, 2022

I purchased my Italian luxury car from Auto Nation in Laurel Maryland a year ago and it was time regular maintenance. My service advisor and mechanic were fabulous! I got an oil change and had my brakes More

by suitequeen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Sep 14, 2022 -

AutoNation Buick GMC Laurel responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

September 08, 2022

I get all of my repairs done at AutoNation for my GMC Terrain 2018. The service is excellent. Moses my service advisor is excellent and he gets a 10 from me every time . He cares about his customers and More

by bebrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moses
Report | Print
Sep 13, 2022 -

AutoNation Buick GMC Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

Sep 13, 2022 -

bebrown responded

I get all of my repairs done at AutoNation for my GMC Terrain 2018. The service is excellent. Moses my service advisor is excellent and he gets a 10 from me every time . He cares about his customers and it shows.

Sep 13, 2022 -

bebrown responded

Excellent service from AutoNation in Laurel, MD. My Service Advisor was excellent and I gave him a rating of a 10. His name Mosies.

August 29, 2022

I bought a car in April and I had nothing but trouble with it. The dealer has had the car about the same of amount time as I’ve had it. Put a new engine in it and 30 minutes after leaving I had a engine More

by Gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Sep 03, 2022 -

AutoNation Buick GMC Laurel responded

Hi Gene, we are deeply disappointed by your experience at AutoNation Buick GMC Laurel. Please call our General Manager at (301) 263-6380 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

August 29, 2022

The staff/advisor is friendly and very efficient in meeting my expectations. I always wait for my car to be serviced and my car is completed on time. The facility is clean and comfortable. More

by cynthialogan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moises Castillo-DI
Report | Print
Sep 03, 2022 -

AutoNation Buick GMC Laurel responded

Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!

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