AutoNation Buick GMC Laurel

Tobias was excellent. My service appointment was completed in less than an hour with very satisfactory results. My service appointment was completed in less than an hour with very satisfactory results. More

Everyone I encountered during my visit was efficient. From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in assisting me and guided me through my service interaction by explaining what had to be done in layman's terms along with the expected wait time and cost. Tobias handled my issue professionally and provided a solution with a favorable outcome. More

Very poor customer service. The service advisor did not answer his phone and did not return calls for 3 days. I called the service manager to complain and, of course, he did n The service advisor did not answer his phone and did not return calls for 3 days. I called the service manager to complain and, of course, he did not answer his phone, nor did he return my call, but the service advisor did finally return my call, and 2 days later, my car was finished. It took 5 days to complete a repair that should have been done in one. More

Wait time was excessive 7 am to 12:15 pm for basic winterizing. The staff was very courteous. Service advisor apologized for long wait time and offered me free oil change when due as show of good wil winterizing. The staff was very courteous. Service advisor apologized for long wait time and offered me free oil change when due as show of good will. More

I have purchased 3 Buicks in the past 10 years. Always purchasing the next best vehicles. Darryl is my sales person and he is the absolute best. Autonation Buick Laurel is where I go for my vehicle Always purchasing the next best vehicles. Darryl is my sales person and he is the absolute best. Autonation Buick Laurel is where I go for my vehicles. If you want professionalism, patience and understanding that is where you need to go. Thank you Autonation, you all are the best. More

This was my first time at the dealership was great! The service was done very timely and prices were fair. They were able to explain all services that will be required in the future. The service was done very timely and prices were fair. They were able to explain all services that will be required in the future. More

Great customer service, they are efficient Great experience from the mechanics to the cashier, and service reps. experience from the mechanics to the cashier, and service reps. More

This is a follow up to previous feedback. I had my vehicle in this shop for 5 days to repair an engine exhaust duct problem that shut my engine down on the interstate. Now that I have gotten I had my vehicle in this shop for 5 days to repair an engine exhaust duct problem that shut my engine down on the interstate. Now that I have gotten the pickup truck back, I'm getting the message to open my driver side window, consistently. Now I am wondering if the repair was completed properly or if the vehicle is sensing something wrong with engine exhaust filling my cab. Going back up to the service department to see what is wrong. More

My service was very professional and proficient. The service person was very attentive. Great service! The service person was very attentive. Great service! More

I must start off by saying I haven't been here since 2019 when I purchased my new Buick Enclave and swore I'd never be back. During previous visits my vehicle went in first a leaky sunroof and ended up with when I purchased my new Buick Enclave and swore I'd never be back. During previous visits my vehicle went in first a leaky sunroof and ended up with windshield, vanity mirror and aide pannel leaks accumulating over 4 inches of water. I ended up trading that vehicle in because of the water damage to the interior and dash. I brought my vehicle in for an engine light and my previous mechanic shop closed due to COVID19 hardships. This visit wasn't only successful but on time, efficient and thorough. I would certainly return again. Making, and changing an appointment was easy online and upon arrival mu vehicle was checked in and tended to asap. It's been a week and I have had no reason to bring the vehicle back except for scheduled maintenance 🙂 More