AutoNation Buick GMC Laurel

The GMC service Mgr, Mike was very good and attentive he called me at every stage of the repair process. However The shuttle driver sitting 15 feet from me and the service manager doing nothing but playing called me at every stage of the repair process. However The shuttle driver sitting 15 feet from me and the service manager doing nothing but playing with his phone totally ignored our repeated request for a ride home. After 20 minutes I went to the General Manager to complain. I asked him "Is the face of your business, Is this how you treat your customers" You advertised free shuttle service." I could also feel Mike's frustration with this guy. The General Manager resolved the situation by having one of the Chevy service managers take me home. I was so angry when i left. I don"t know if I will return. Management needs to step up. This is suppose to be a SERVICE CENTER. More

Mr. Ramel Clash has been so very helpful to me. His kind words and patience with are greatly appreciated. Also Mr. Andre Powell has been very and patient with me. words and patience with are greatly appreciated. Also Mr. Andre Powell has been very and patient with me. More

They were able to get a cover that came off the back covered under my warranty covered under my warranty More

Tobias was excellent. My service appointment was completed in less than an hour with very satisfactory results. My service appointment was completed in less than an hour with very satisfactory results. More

Everyone I encountered during my visit was efficient. From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in From the scheduler, the mechanics and especially the Service Consultant, Tobias Clark. He treated me as a valued customer, showed genuine interest in assisting me and guided me through my service interaction by explaining what had to be done in layman's terms along with the expected wait time and cost. Tobias handled my issue professionally and provided a solution with a favorable outcome. More

Very poor customer service. The service advisor did not answer his phone and did not return calls for 3 days. I called the service manager to complain and, of course, he did n The service advisor did not answer his phone and did not return calls for 3 days. I called the service manager to complain and, of course, he did not answer his phone, nor did he return my call, but the service advisor did finally return my call, and 2 days later, my car was finished. It took 5 days to complete a repair that should have been done in one. More

Wait time was excessive 7 am to 12:15 pm for basic winterizing. The staff was very courteous. Service advisor apologized for long wait time and offered me free oil change when due as show of good wil winterizing. The staff was very courteous. Service advisor apologized for long wait time and offered me free oil change when due as show of good will. More

I have purchased 3 Buicks in the past 10 years. Always purchasing the next best vehicles. Darryl is my sales person and he is the absolute best. Autonation Buick Laurel is where I go for my vehicle Always purchasing the next best vehicles. Darryl is my sales person and he is the absolute best. Autonation Buick Laurel is where I go for my vehicles. If you want professionalism, patience and understanding that is where you need to go. Thank you Autonation, you all are the best. More

This was my first time at the dealership was great! The service was done very timely and prices were fair. They were able to explain all services that will be required in the future. The service was done very timely and prices were fair. They were able to explain all services that will be required in the future. More