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AutoNation Buick GMC Laurel

Laurel, MD

3.9
165 Reviews
AutoNation Buick GMC Laurel is your local source for all things Buick and GMC in the Greater Baltimore area. Located in Laurel, our dealership serves residents from Baltimore, Columbia, and even Washington, too. From the latest new Buick and GMC vehicles for sale, to our extensive used inventory, AutoNation Buick GMC Laurel has it all. Visit our website to learn more, and schedule a test drive today.
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400 Washington Boulevard

Laurel, MD

20707

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Showing 165 reviews

March 14, 2023

Jerry Butcher was a pleasure to work with, he is professional and courteous. Great experience More

by Gary D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Butcher
Mar 17, 2023 -

AutoNation Buick GMC Laurel responded

Hi Gary, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 01, 2023

It’s the service department is the problem. Took 2 months to solve a recall More

by Knickman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Service advisor
Mar 06, 2023 -

AutoNation Buick GMC Laurel responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

February 24, 2023

DARYL WAS A GREAT SALESPERSON. HE LISTENED TO WHAT I NEEDED AND FOUND IT FOR ME. More

by markowsf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DARYL REID, JAKOB FOUGHT
Feb 28, 2023 -

AutoNation Buick GMC Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 21, 2023

We found Mr. Darryl Reid our Sales Professional to be courteous, knowledgeable and professional. He has a very good "desk side" manner. Purchasing a vehicle can b More

by dwswanjr
Recommend Dealer
Yes
Employees Worked With
Darryl Reid
Feb 25, 2023 -

AutoNation Buick GMC Laurel responded

Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

February 09, 2023

I have always had a pleasant experience when I visit AutoNation Buick GMC Laurel. Tobias is the service person who waits on me and he is great. He always remembers to ask if I have coupons which I lik More

by cakesbyelrita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tobias, and Moises - both are very good!
Feb 12, 2023 -

AutoNation Buick GMC Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 03, 2023

I have bought vehicles in past as Fox ChevroletsI have now a Buick Verano a good model for us More

by balindatessler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Feb 07, 2023 -

AutoNation Buick GMC Laurel responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

January 23, 2023

The GMC service Mgr, Mike was very good and attentive he called me at every stage of the repair process. However The shuttle driver sitting 15 feet from me and the service manager doing nothing but playing More

by rquick094
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike on GMC side
Jan 27, 2023 -

AutoNation Buick GMC Laurel responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (301) 263-6380 to discuss what we can do to help.

January 17, 2023

Mr. Ramel Clash has been so very helpful to me. His kind words and patience with are greatly appreciated. Also Mr. Andre Powell has been very and patient with me. More

by Sarah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ramel Clash and Andre Powell
Jan 18, 2023 -

Sarah responded

All is ok

January 13, 2023

My experience was terrible. I never received a call back about the results of the diagnostic test within one hour as I was told. If completed within one hour it was no cost to. More

by cagrh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dimitri Pinkney, Robert Zinger
January 06, 2023

They were able to get a cover that came off the back covered under my warranty More

by mjswint
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tobias Clark
Jan 11, 2023 -

AutoNation Buick GMC Laurel responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

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