AutoNation Buick GMC Laurel

This is a rating of the on line service scheduling system, the service billing and follow up by the service manager. I scheduled online for an oil change and transmission fluid change, the online sys system, the service billing and follow up by the service manager. I scheduled online for an oil change and transmission fluid change, the online system quoted me approx $38.00 for the oil change and $137.00 for the transmission service. After completion of my service the bill presented to me was $482.96 THAT IS $308.00 MORE THAN I WAS QUOTED ON LINE. I will take responsibility for not pitching a fit at checkout, I knew the bill was high but was unsure by how much, MY MISTAKE. I called the next day and spoke to the service manager, who I will not name here, and he told me he would speak to their accountant, who was in a meeting at the time and get back to me later that day, he also indicated that the dealership would do “something” to remedy the difference between the quoted and billed pricie for the service After not hearing from the service manager the afternoon of the following day I called and left a message asking him to call me regarding the resolution of quote and billing discrepancy. I has now been 3 days since our conversartion and I stil have not heard back from the service manager, I guess he thinks if he ignores me I will go away, but I have other avenues to persue. More

I have been a customer for almost 10 years, and have not been disappointed. They do everything possible to help. been disappointed. They do everything possible to help. More

I am a widowed mother of 2. I need my vehicle working. I rely on service and accommodation. They were late with my service, negligent in communication and did not help to addres I need my vehicle working. I rely on service and accommodation. They were late with my service, negligent in communication and did not help to address nor give me insight on the grinding noise coming from my brakes. For these reasons I cannot recommend to other solo mothers nor my widow community whom need reliable resources in navigating this already challenging life. More

While my car was in the shop, Scott was very helpful and thorough with everything especially when going through the dealership's additional service recommendations. He kept me in the loop every step of the thorough with everything especially when going through the dealership's additional service recommendations. He kept me in the loop every step of the way prior to proceeding with any repairs or servicing the car. Good customer service and professional. More

Great staff great service great staff great service great staff great service great staff great customer service staff great service great staff great customer service More

Service representative was helpful and efficient. He also remained pleasant and patient knowing that I was already frustrated because of the car. That was well appreciated. He also remained pleasant and patient knowing that I was already frustrated because of the car. That was well appreciated. More

Overall the experience was average due to a few concerns: 1. Actual charge versus the quote. 2. Timeliness of communication 1. Actual charge versus the quote. 2. Timeliness of communication More

This is my first time owning a GMC vehicle and at Auto Nation in Laurel I had the most best experience. Darryl is a awesome sales representative he really helped me from start to finish. I also had a grea Nation in Laurel I had the most best experience. Darryl is a awesome sales representative he really helped me from start to finish. I also had a great experience with the financial advisor. The whole experience at the dealership was the best! More

The service personnel are quite busy and communication with me and with the parts department was lacking. However, they honored the GM Bulletin on my Buick Encore's Turbo problem, so the repair was free with me and with the parts department was lacking. However, they honored the GM Bulletin on my Buick Encore's Turbo problem, so the repair was free and that helped me deal with not having my car for 4 days. More

I am extremely satisfied with the service I received and will be servicing my vehicle at AutoNation Buick GMC Laurel location. will be servicing my vehicle at AutoNation Buick GMC Laurel location. More