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AutoNation Buick GMC Laurel

Laurel, MD

3.9
165 Reviews
AutoNation Buick GMC Laurel is your local source for all things Buick and GMC in the Greater Baltimore area. Located in Laurel, our dealership serves residents from Baltimore, Columbia, and even Washington, too. From the latest new Buick and GMC vehicles for sale, to our extensive used inventory, AutoNation Buick GMC Laurel has it all. Visit our website to learn more, and schedule a test drive today.
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400 Washington Boulevard

Laurel, MD

20707

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Showing 165 reviews

January 22, 2022

Service rep was fine and same to know his business. Answer phones need some attention. More

by Raiders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diaz
Jan 25, 2022 -

AutoNation Buick GMC Laurel responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 29, 2021

I bought my Buick Encore GX from Mr. Jerry Butcher in October 2021, (highly recommended) and it was seamless transaction. Mr. Butcher and the entire staff provided an great buying experience. Jerry hand More

by smartpartnermba
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Butcher; Carlos Moreno
Nov 02, 2021 -

AutoNation Buick GMC Laurel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We want to sincerely thank you for your business and we hope to see you here again down the road!

November 07, 2020

Horrible communication, un-empathetic workers. My check engine light came on & they just refreshed to turn the light off, rather than finding the true problem. They had my vehicle for weeks and never found More

by Nat B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David, Jesse
Nov 09, 2020 -

AutoNation Buick GMC Laurel responded

Nat, we are deeply disappointed by your experience at Autonation Buick GMC Laurel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (301) 228-0806 to discuss what we can do to help.

Nov 09, 2020 -

Nat B responded

I have already spoken to your GM. This must be the message you give all. He did not seem to care much either, which makes sense as to why the manager, etc had the same type of poor customer service.

April 15, 2020

Experience at AutoNation GMC, Laurel, MD Wonderful experience! I didn't feel pressure while trying to select a vehicle. Darryl Reidd is very knowledgeable and provided all of the informatio More

by cilla_1031
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Reidd, Raymond Grapes
Apr 16, 2020 -

AutoNation Buick GMC Laurel responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 14, 2019

Great Experience !! Everyone from the GM - Alex H to the product specialist - Darryl R when above and beyond. I highly recommend this dealership. There are the rea More

by Lou M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Reid ; Alex Hafer
May 06, 2019

When you buy an $85,000 SUV brand new wouldn’t you expect yo My wife and I bought a 2016 Yukon Dinali XL which Dickard for I think right around $85,000. This is the top-of-the-line trim package so it came w More

by ScottyBoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rich, and service manager
January 04, 2019

Very unprofessional and POOR SERVICE I am not happy or pleased with the service my husband and I have received. Our truck has had issues for a year now and accrued new damages, interior a More

by decamp
Recommend Dealer
No
Employees Worked With
General Manager and Service Manager
December 14, 2018

HORRIBLE SERVICE- DON'T WASTE YOUR MONEY HERE BEWARE: I WISH I COULD GIVE ZERO STARS. THIS SERVICE DEPARTMENT IS BY FAR THE WORST ONE I HAVE EVER BEEN TO. THEY DO NOT KNOW WHAT CUSTOMER SERVICE IS More

by francescurd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
November 20, 2018

Wonderful customer service Car serviced November 9, 2018. Excellent service from intake to service to check out. Recommend highly. Manager even helped me find car keys long lost More

by PatEdCats
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica (I think, the front desk worker), driver and manager.
October 22, 2016

Liars and very unprofessional thieves Please if you need repair on your vehicle stay away from this place. I promise you when you go too fix one problem you will come out with 4 problems t More

by Love12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nia and Oliver