AutoNation Buick GMC Laurel

Moses called four days prior to our online appt and had us bring our 2016 GMC Terrain in for service.. Then,he really impressed me by staying late to wait for us to get our vehicle back even though the dea us bring our 2016 GMC Terrain in for service.. Then,he really impressed me by staying late to wait for us to get our vehicle back even though the dealership had closed. We got stuck in traffic and couldn't get there on time and called ahead. We appreciate everything he did to make our experience worth the trip to Automation for service. More

I am delighted with the service I received 17 May 2022. Everyone is friendly and took time to answer all my questions about my car's service. Honesty is very important and they told me my car's battery d Everyone is friendly and took time to answer all my questions about my car's service. Honesty is very important and they told me my car's battery did NOT need replacement. In addition two tires had imbedded obstacles, but they did not penetrate into the tire air chambers. I would not have known the difference if I had been charged for two tire plugs and a new battery! This is definitely the way to treat customers, especially returning customers. This AutoNation site is where I purchased my new 2014 Buick Regal, and where I have had all its maintenance done. I'm a very happy camper!!! More

Friendly atmosphere. Great customer service. The desk manager on duty on 5/14/2022 at around 9:30 a.m. was fantastic. He makes me want to come back to your shop. Great customer service. The desk manager on duty on 5/14/2022 at around 9:30 a.m. was fantastic. He makes me want to come back to your shop. More

Great customer service! !! My service guy Moises is the best. Gets me taking care of every time. !! My service guy Moises is the best. Gets me taking care of every time. More

Service people were great They kept me informed during the entire service time would give them A+ the entire service time would give them A+ More

I recently bought a new car from AutoNation. I had been hunting for months, I found them through Carfax. The car was exactly what I had been looking for. The pictures were 100% accurate, and que I had been hunting for months, I found them through Carfax. The car was exactly what I had been looking for. The pictures were 100% accurate, and questions I had were answered quickly as possible. I had the pleasure of working with Richard and the our finance guy was Travis. And to be clear it was a pleasure. We had to juggle traveling to the dealership and working on a tight schedule they did everything in their power to make it as seamless as possible. Not only was vehicle detailed when we got there it was gassed up and ready to go. When AutoNation says this is the price that's what they mean, when we got down to brass tacks I asked for to things to be removed and it was done, no arguing or underhanded aspects. It was entirely refreshing, also at no point did they try to talk to my partner instead of me. He was included in the conversations, but it was to me that they spoke and addressed things to, as it was going in my name alone. I cannot recommend AutoNation especially Richard enough. They were amazing. Even though they were a hike for us to get too, I absolutely will use them again and I know my partner feels the same way. The 5 hours of travel were worth the experience. More

Han, Travis, Kyle, and Keith made my experience an unforgettable moment. They gave me more than I expected. I will shop there again for my GM vehicle needs. unforgettable moment. They gave me more than I expected. I will shop there again for my GM vehicle needs. More

AutoNation provided me with great service. The location was clean and had my vehicle done within 40 minutes. Also, Moses was great. The location was clean and had my vehicle done within 40 minutes. Also, Moses was great. More

Great service car. My service agent, Moses, takes good car of my truck. It is hard to get through to talk to the service desk, however, when I do they are true caring p My service agent, Moses, takes good car of my truck. It is hard to get through to talk to the service desk, however, when I do they are true caring professionals. More

Very satisfy with the service and my advisor Jeremy was very helpful and knowledgeable. Highly recommend this dealer. very helpful and knowledgeable. Highly recommend this dealer. More