AutoNation Buick GMC Laurel

My experience during this last visit was subpar but I have to give some credit to my service rep who maintained good customer service. The second rep needs to work on his customer service approach. E have to give some credit to my service rep who maintained good customer service. The second rep needs to work on his customer service approach. Essentially customer service called me and offered a FREE service and made a complimentary appointment. For context, I bought my vehicle from the location almost a decade ago and have been religiously servicing my car at this location even after I moved 7 years ago. I have never experienced any issues irrespective of the extreme cost. So when I was called and offered a free service, I jumped on the offer. I said what a perfect timing, that my oil is below 20%. I showed up at the location at around 7:10am and had to go back-and-forth about whether the service is free. No big deal if it’s not, but I rarely show up for service that early especially on a Saturday morning - day of rest. This rep had the audacity to keep asking if I want to keep the appointment or go elsewhere. He was brash and essentially saying that whatever customer service says has nothing to do with what happens at the location. Also bearing in mind this is not even my service rep, he has so much opinion, especially when my rep stepped outside to inspect my car. It’s the audacity to recommend me to Jiffy Lube (down the street) after I told him I don’t live in the Laurel area and I am driving over 20 minutes to this location because of the good experience I have had over the years. It is quite insulting to tell a customer that you are so booked and busy and I have to make up my mind in the moment or go elsewhere as though a sane person would wake up that early to show up at a mechanic shop to claim a free deal that was never offered. That comment and disposition was very unprofessional. After my service, my engine light came on. In my years of owning this vehicle which was bought brand new, I have never had the engine light come on. While driving it to the location, my engine light wasn’t on. After the service, my engine light is on and I was told that I brought my car that way, and for them to do a diagnostics, it would cost me $180. Moreover they don’t have time to do that work because of the appointments alluding to the busy Saturday. I didn’t want to argue so I left. The fact that when I was leaving my car had more issues to deal with than when I came there is not what any customer wants. There are two mechanic shops in front of my house, less than 2 minutes drive. There are multiple mechanics along the way to this dealership. I went ahead and entrusted these people with my vehicle and they are costing me more than a free deal. Overall, I will not be returning back to this location. This last experience was sour and that’s all it takes to go elsewhere. If management sees this, I hope they take remedial action. I sent similar response by text and no one has the courtesy to do a follow up. Now, I am requested to provide feedback via web. My response wouldn’t change. GMC Laurel, you need to do better. This isn’t a dig on anyone. This is just my own bad experience as a loyal customer of 8+ years. More

It was my first time there & I was pleasantly surprised. Once I found the place that is. I cannot go into all of what I want to say about my experience, but needless to say, I will be taking my vehicle back Once I found the place that is. I cannot go into all of what I want to say about my experience, but needless to say, I will be taking my vehicle back to AutoNation Buick GMC Laurel in the future. More

Headline: A Week in the Shop, More Problems Than Before Kept my elderly mother’s Denali for a full week, returned it with more issues than it went in for, blamed her for the damage, and then want Before Kept my elderly mother’s Denali for a full week, returned it with more issues than it went in for, blamed her for the damage, and then wanted $200 more just to look at it again — zero accountability, zero respect. If this is their idea of “service,” it means keeping your vehicle for days, sending it back worse, shifting blame to the customer, and charging extra to revisit the same problem — what a deal. More

Very good people and I live my car I only wish I had power seats in a passenger side lol power seats in a passenger side lol More

Didn't really expect to buy a vehicle that day but my daughter fell in love with the Buick Envista. Autonation Laurel had different colors which allowed her to choose the color she wanted with the option daughter fell in love with the Buick Envista. Autonation Laurel had different colors which allowed her to choose the color she wanted with the options that made the car "hers!" Richard, our Sales Rep was attentive, courteous and was willing to let my daughter see other cars even GMC brands to make sure she loved the Envista. Our experience from first encounter to watching my daughter drive her car off the lot was extremely pleasant. Autonation Laurel is a first-class operation and they have put Buick back on the list when it comes time to shop for another vehicle. More

Had a great experience here! Zain was extremely kind and helpful throughout the whole process from registering to checking out, and the oil change itself was done in a timely man Zain was extremely kind and helpful throughout the whole process from registering to checking out, and the oil change itself was done in a timely manner. Will definitely come back for my next service appointment! More

Courteous, professional, and good communication from the service rep. Comfortable and convenient waiting area. Service was faster than anticipated. Definitely a great service experience. service rep. Comfortable and convenient waiting area. Service was faster than anticipated. Definitely a great service experience. More

Great overall experience in purchasing our new car. There was no pressure from the sales team and were a pleasure to work with. The finance consultant was also great to work with. I would highly recomm There was no pressure from the sales team and were a pleasure to work with. The finance consultant was also great to work with. I would highly recommend AutoNation when purchasing a car. More

Moises was a excellent servive advisor and the only one working that Saturday. Many people came in to get vehicle service. It took him some time, but he got everyone check in, telling people there status o working that Saturday. Many people came in to get vehicle service. It took him some time, but he got everyone check in, telling people there status of there vehicle and check out. Very respectful. Thanks Natasha Collins-Brown More

Poor customer service from Jack he had me waiting all day for my car when the dealership ship offers a shuttle service for customers who live within the vicinity of the dealership. He insinuated that if I le for my car when the dealership ship offers a shuttle service for customers who live within the vicinity of the dealership. He insinuated that if I left it would take longer for the technician to begin working on my vehicle. More