AutoNation Buick GMC Henderson - Service Center

Nothing but Buyer's Remorse from these deceitful dealers In the now almost seven months since I purchased my 2010 Chevy Equinox I have had nothing but buyer's remorse in my dealings with this arguably deceit In the now almost seven months since I purchased my 2010 Chevy Equinox I have had nothing but buyer's remorse in my dealings with this arguably deceitful dealership. Take a few minutes to read my multiple frustrations with this car and this dealership before deciding if this place is right for you. I purchased my vehicle with a $3300 Silver Mileage Vehicle Protection Plan in mid March. Four days later during a drive to Flagstaff my entire instrument panel went out on the freeway. My car was still driving but I had no speedometer, fuel gauge, stereo, or AC from Kingman to Flagstaff. It all turned back on after about 30 minutes of being off while we stopped for food. While everything turned out fine this was an inauspicious start in the first week. A month later my car started having great difficulty turning over the engine. It would take up to three minutes of attempts before it would finally start up, but when I took it in to be looked at I was told it would $152 for them just to look at it despite having spent $3300 on their Silver VPP. I took it to my mechanic (5 Star worthy Exclusive Automotive) who checked it for free while changing my oil, discovered it was dirty electrical connections, and cleaned it for free. Now that's service! Fast Forward two months later to the final straw incident. I'm running errands all afternoon and on my second to last stop i got in my car and, you guessed it, it wouldn't start. Nothing turned on. A gentleman was kind enough to jump me which turned on all my electronics, but my car would not turn over. No sound from the engine, no clicking, just silence every time I turned the key. I took it to my mechanic who after a complete diagnostic check (again, free) said it was a bad PCM (Powertrain Control Module) after three tests flagged it as the source of the problem. Now this is where I thought that $3300 VPP warranty would finally pay off as this type of issue is explicitly covered. But no, when I towed my car in they tell me the problem is the connectors on my battery were not tightened. So they tightened those two screws, tell me it isn't covered by the warranty because it was battery related, and charge me $152 for tightening two screws. My car had working lights, working stereo, working power locks, working power windows, working instrument panel, but no engine and they expect me to believe the problem was the battery connectors became lose and detached as my car sat idle in the parking lot(I should note both myself and my mechanic checked the battery and its connections)? I just got back from Exclusive Automotive and their computer testing showed all the PCM issues that were flagged before are now fixed even though the dealership apparently did absolutely nothing with the PCM. After reviewing all the evidence I am convinced that this dealership fixed the PCM issues and then proceeded to lie to me about what the problem actually was so my warranty wouldn't cover it. Buy a vehicle from these guys at your own risk and if you do don't get the VPP. They will do everything in their power to make sure you don't get coverage when you need it most. More

Most dishonest and deceitful dealership I have ever dealt wi Most self-serving and/or incompetent service we have ever seen. 25 Sept 2014 bought tires, they performed their “multipoint Vehicle inspection/inco Most self-serving and/or incompetent service we have ever seen. 25 Sept 2014 bought tires, they performed their “multipoint Vehicle inspection/income generation inspection” Was told that breaks were nearing failure, needed to repair. Had breaks inspected by two other shops, have over 50% breaks left. Again on 25 Sept 2014 asked Autonation GMC to look at emergency break as it would not engage. From Autonation GMC and I quote “Inspection found brake pedal broken” and Autonation GMC said they could fix it for about $579.00. Did not let them fix the “broken” break. 2 Sept, 2015, asked Imperial Auto Center to look at emergency break. Installed a drop of lubricant on latch, works fine now. Installed after market tail lights on Yukon and could not get these lights to work. Took to Autonation GMC to find where I had error. Was told that the lights were defective and charged me $265.00. Their work did not settle with me so I inspected the system and found two fuses were blown out. Replaced fuses, tail lights work perfect. Autonation GMC refunded me my money. This dealership should not be allowed to even inspect a vehicle. They are there for one purpose, rip off the customer, no matter what, get their money by deceit and dishonesty. I have the Autonation GMC invoices to prove the above statements. More

Worst service experience ever Wow talk about bad customer service ! I never ever write reviews but felt I had an obligation on this one. I took my 2015 Yukon xl. in for service b Wow talk about bad customer service ! I never ever write reviews but felt I had an obligation on this one. I took my 2015 Yukon xl. in for service because the engine light came on. They asked to keep the car over night even though it was a quick fix. I asked them to fix weather a weather stripping problem and wash it. No problem I was told. I called 3 times the next day starting at 1:00 to 4:00. I was told they wood call me back in an hour the first time. Finally after waiting they told me it would be ready after 5:00. I came in at 5:15. Waited and waited in a lobby that smelled like gasoline. I now have a headache. It was not ready. It didn't get washed as I didn't wish to wait for it. The weather stripping didn't get fixed and they asked me to come back on Wednesday. I won't be going back their ever. Had a much better experience last oil change at fairway gmc. To top it off. All they did was change a spark plug. And they put 21 miles on my car. Guess someone needed a free car for the weekend. Terrible dealership. Cannot be trusted in my opinion. More

I brought my GMC Terrain in for the first service appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did appointment on April 9. 2013. I was greeted by my service advisor Alain immediately. We sat down in his office and I was asked how my day was and did I have any concerns with my Terrain. While verifying my information in the computer my vehicle was already taken to the shop to perform the service. I was offered coffee or water. The service took less than 90 minutes and they also washed my vehicle. I felt very confident in Alain and the service department. The amount of time spent at the dealership was much better than other dealers that I had previously delt with. My next appointment was set up for me and I was wished a great day. Couldn't have been made more welcomed and appreciated by all. Excellent dealership and staff. More

Fast, friendly, comment service. Would highly recommend this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! this dealership. They were able to fix a problem while I was traveling through the Las Vegas area. Patti was the best! More

I've always been hesitant to get work done at the dealer because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I because I feel like I'm paying too much. We are new in town and I don't have anything to go on regarding fair dealing with anyone in auto repair. I had an issue with a "service airbag" warning on the dash. I was told after a diagnostic that a sensor in the front bumper was faulty and needed replacing. In a moment of weakness and fearing that airbag components were out of my league for home repairs, I agreed to have the work done even though the price quoted was over $450. I paid the ticket which had a misc. charges line item of almost $35. When I questioned this, I was told it was to pay for shop incidentals such as towels and things like that. I found this amount unusually high since they only replaced an electronic component that you could hold 3 of in your hand. The next day I took the vehicle back because the "service airbag" warning was still showing on the dash. Now I'm told I have another defective unit but to quell my anxiety of probably another $500 bill, was told I would receive "lots of discounts and no labor charges for the second sensor. Ok, they are working with me I thought. With some research, I found the first sensor was sold to me for $30 more than retail, the second was sold to me at retail minus 10% and that the sensor is available from gm parts direct for half what the first one cost. Ok, now that I'm feeling ripped off, I go under the car to find out how hard the parts are to exchange. They are in plain site, nothing to get out of the way, 1 bolt, 1 electrical connector. $256 labor. My contention after all this is that I was overcharged for the original part and grossly overcharged for labor. There was 1 hour and 45 minutes between my auth. to do the work and when I was told my car was ready. $256 labor. Enjoy that extra money because I won't be donating any more. After hearing from the dealership, I understand half the labor charge was for diagnostics. They realized half the labor was at the wrong higher rate and refunded $40. They had no answer for my complaint about charging $35 for shop supplies to plug in an electronic module or charging $30 more than retail for the part. No way would I trust them ever again. More