AutoNation Buick GMC Henderson - Service Center

the way you (Have to) pick up your vehicle after the service is STUPID, where you have to wait for the person that you dropped off your vehicle to help you. DUMB!!!! You should have a designated area t service is STUPID, where you have to wait for the person that you dropped off your vehicle to help you. DUMB!!!! You should have a designated area to pick up your vehicle instead of waiting in the garage area to pay and pick up vehicle. At least this time I only waited 34 minutes not like before waited 40 minutes and the car was NEVER worked on sat there for 3 days and never looked at. Was going out of town so I had to pick up the vehicle and put it in our garage and not leaving it at the dealership on the pavement in the sun. That's my opinion. At least I did have a person that tried to help me but he couldn't...hummmm. Our service guy was with another customer and she was apparently an issue; keep calling on her phone asking about the service so that's why I had to wait a VERY long time standing in the garage area just waiting for the service guy to finish up with that person. More

Took my vehicle in for a diagnostic. Service rep Danielson Garcia was very unprofessional with his words through text messages. Very vague in explaining things and became argumentative Service rep Danielson Garcia was very unprofessional with his words through text messages. Very vague in explaining things and became argumentative in person when I went to pick up my vehicle. I don't know if he gets commission on service fees, but he tried to charge me $600 for diagnostics, he said to me, "Do you think we were going to do it for free?" Of course I did not, but I would be happy to pay a fair price because no repairs were done at all. He got rude to me so I asked him if I could speak to a manager instead. He bend the corner came back with no manager. Long story short, at this point I'm so tired of going back and forth with him so I end up paying $400 for a diagnostic and no repairs. During the whole time he never mentioned any prices with me or notified me that my vehicle was ready for pickup until I contacted him the next day, he told me my vehicle was ready since yesterday! This experience with him alone is the worse I've ever encountered and I probably will never return to this dealership. I hope this young man gets the proper training on service and how to treat people with respect. Also my vehicle was never washed and the interior had their plastic and paper mats scattered. I usually never write bad reviews, but this experience was so bad I had to let it be known. More

Had a Great experience service writer Denise was very professional ,courteous, and helpful. Everything was done on time professional ,courteous, and helpful. Everything was done on time More

Good experience. Much better than years ago. Currently waiting for a part to complete the repair. Much better than years ago. Currently waiting for a part to complete the repair. More

They are very friendly and they do a great job And always on time with everything on time with everything More

Can not say enough about how amazing everyone at this dealership is! I try and recommend them to everyone I know. These guys really go on and beyond to make you feel like family! Everyone from the sales dealership is! I try and recommend them to everyone I know. These guys really go on and beyond to make you feel like family! Everyone from the sales consultants to the managers are top notch. More

I just got back from a 3000 mile road trip and a lot of off roading. Truck was covered in mud and grime. Went in for an oil change and truck came out spotless. off roading. Truck was covered in mud and grime. Went in for an oil change and truck came out spotless. More

Best AutoNation in vegas. Jose and Antonio takes really great care of me every time. I have been to almost every auto nation in vegas and have never felt as confident as when Jose and Antonio takes really great care of me every time. I have been to almost every auto nation in vegas and have never felt as confident as when I come here. I live 40 minutes away and will make the drive just to visit this location. More

Denise is very knowledgeable in the service department. She always tries to get it done fast and she always keeps me notified about everything. On the other hand I’m very disappointed that every time I go She always tries to get it done fast and she always keeps me notified about everything. On the other hand I’m very disappointed that every time I go when I’m being told I can get my car washed and it never gets washed. Sounds to me like it’s an outside vendor that be like uses maybe they should use their own people so that they can guarantee a nice car wash when you leave. More

Denise was Excellent, maintenance did very good work, the only negative was the time it took for the job (4hrs) but over all very satisfied, Thank you, Gene only negative was the time it took for the job (4hrs) but over all very satisfied, Thank you, Gene More