AutoNation Buick GMC Henderson - Service Center

Unfortunately, my experience with the service center at this dealership was less than satisfactory. I had booked an appointment on-line (for an oil change and tire rotation on my new, still-under-warranty this dealership was less than satisfactory. I had booked an appointment on-line (for an oil change and tire rotation on my new, still-under-warranty Terrain) for 8 a.m. on a Saturday. Upon arrival, they could NOT find my appointment on their iPads so I had to prove that the appointment existed by showing my email confirmation. After waiting nearly 2 HOURS for the service to be completed, I was told that they had NOT rotated the tires - despite that request showing in my appointment confirmation - and that there were several vehicles on the racks so they would not be able to perform that service any time soon. (However, they did suggest what I perceive to be a completely unnecessary alignment for $179.) I had also advised the service advisor when I was checking in that I was using a coupon from the dealership for the oil change and also wanted to use my GMC Rewards points (Platinum member) for the purchase. When I went to settle the invoice, none of these requests had been honored and the paperwork that had been presented for my signature all had to be completely re-done. Since I work full-time, I cannot return any time soon for the tire rotation and I am now heading out on a 3,000+ mile trip without my vehicle being completely prepared as I wanted. Having purchased 7 new GM vehicles in the past, it is disappointing to see the level of service declining over the years, and I hope this feedback can be acted upon to improve service in the future. More

From making the appointment to getting the work done was very easy and when I arrived for my appointment it went very smooth very easy and when I arrived for my appointment it went very smooth More

Making the appointment was very easy, all the repairs were done when promised. The service manager Denise Kipling kept me informed of progress. were done when promised. The service manager Denise Kipling kept me informed of progress. More

Prices are fair and reasonable. The purchase process was fairly easy. However, the after sales customer service is extremely lacking. The service department is fast, clean, and or The purchase process was fairly easy. However, the after sales customer service is extremely lacking. The service department is fast, clean, and organized. My service tech was courteous and knowledgeable. The car wash could use a little help though. More

Need more mechanics to fix problems, not have leave car for three days to trouble shoot why auto stop does not work for three days to trouble shoot why auto stop does not work More

Great service always kept me updated with what was going on with my car, will keep servicing my car at Buick on with my car, will keep servicing my car at Buick More

The radiator was replaced on my car. The service was completed in a timely manner. My only concern is with the phone system in attempting to reach the service department via the 702-55 The service was completed in a timely manner. My only concern is with the phone system in attempting to reach the service department via the 702-558-3300 number. It seems that many times no one is designated to answer it when “service” is selected. I have been doing business with this dealership for 20 years and this has been an on going situation over time. Using the advisors cell phone number has made it better but they are very busy. I guess it would help if the dealership would advise the customer which method they prefer. More

good customer service! my car was ready earlier than promised so I didn't have to wait too long. my car was ready earlier than promised so I didn't have to wait too long. More

Very helpful and kind staff. Thank you for all thr help and attention to my car needs. Thank you for all thr help and attention to my car needs. More

I took my Hyundai in for some repairs as I was referred by the Auto Nation USA dealer because they closed thier service department with that in mind the GMC dealer did not do the repairs to my car and want by the Auto Nation USA dealer because they closed thier service department with that in mind the GMC dealer did not do the repairs to my car and wants me to go to Hyundai. I am very diassapointed as my vehicle needs repairs I have a warranty with Autonation on my car and GMC does not work on Hyudai. This is not good business practice as I am now in the middle with no repairs nor a resolution. More