AutoNation Buick GMC Henderson - Service Center

Great place, friendly staff, clean, but long wait times for service even with a appointment for service even with a appointment More

Went in for an oil change and a couple minor repairs, they ordered the parts, and I had to return the following weekend for the repairs to be completed. The scheduling an execution was good, and I can't they ordered the parts, and I had to return the following weekend for the repairs to be completed. The scheduling an execution was good, and I can't say enough good things about their shuttle driver Jesse for driving me around 2 Saturdays in a row. The negative and it's kind of an important item... my wife asked me what's that, is that from the Yukon pointing to something in the driveway. It was one of the lug-nuts, it had fallen off. I reinstalled it and then checked all of them myself (4 wheel brake job), and found 2 or 3 others loose; not necessarily loose enough to fall off, but I was able to tighten them easily enough never the less. I called the service office to let them know it happened, I had to leave a voice mail as no-one answered. I believe the mailbox said it was the assistant service manager, and as I'm typing this I've never received a call back from anyone. Even if just to acknowledge it happened and simply apologize. More

In my experience, the service here has always been very professional, informative and accommodating. Denise Kipling always goes the extra mile to make sure you leave satisfied with your service! She has ev professional, informative and accommodating. Denise Kipling always goes the extra mile to make sure you leave satisfied with your service! She has even gone as far as answering questions for me after hours to ensure I was taken care of. More

Service advisor, Denise was friendly, and kept me informed as to what going on and ordered part for my recall. informed as to what going on and ordered part for my recall. More

Really appreciate the services, I'm too happy with the service in my car!! The people is really awesome. I recommend AutoNation Buick GMC Henderso 100% service in my car!! The people is really awesome. I recommend AutoNation Buick GMC Henderso 100% More

Our service tech Ryan was so helpful and accommodating. He was very apologetic when we waited over 3 hours for just an oil change. He was very apologetic when we waited over 3 hours for just an oil change. More

tech could not determine cause of issue, asked for them to do a symptom based diagnostic, techs refused and said they could only do a computer scan to find codes. drove with a tech to see if I could replic to do a symptom based diagnostic, techs refused and said they could only do a computer scan to find codes. drove with a tech to see if I could replicate the issue. dealership held the car and said they would try something else and drive it again. they did not drive the car, mileage was the same as when I left it after driving with the tech, was still in the same position as when I left it the previous day. Basically they were no help. I have taken my car there once before for an oil change, took over two hours and tried to sell me a filter for over $200... will not EVER take my car there again. More

Was in for an oil change. A battery load test was done and it passed. 2 days later, the battery died and I had to replace it. Wouldn't a load test have determined that the ba A battery load test was done and it passed. 2 days later, the battery died and I had to replace it. Wouldn't a load test have determined that the battery was less than optimal? Also, one of the terminals was completely covered in corrosion. If this is something that isn't cleaned during an oil change, then a head's up would have been appreciated. I was on a road trip alone and thankfully it didn't die in the middle of nowhere before I made it home. More

I appreciate working with Teresa. She is great explaining everything that needs to be done. She is great explaining everything that needs to be done. More

very happy with AutoNation Buick GMC and Denise is a grate service advisor. I'm starting to get concerned about the quality of the workmanship coming out of the shop. over that past couple years I've grate service advisor. I'm starting to get concerned about the quality of the workmanship coming out of the shop. over that past couple years I've noticed a decline. I hope this is not going to be the new norm because I really like this dealership but the people don't really seam to be happy and its showing in the work. More