AutoNation Buick GMC Corpus Christi - Service Center

Sent this email and never heard back from anyone. .. Mr. Julian Villanueva, Please forward this to the managers and or supervisors. I received your email this morning. I was waiting for a survey so .. Mr. Julian Villanueva, Please forward this to the managers and or supervisors. I received your email this morning. I was waiting for a survey so I could make sure it gets to the correct personal. Yes, I found my way to the service department. Seems like each time I visit our experience is Not a very pleasant one. I had a coupon for the multi-point inspection and a 69.99 oil change. I also asked to have my state inspection taken care of. My service advisor was Russell Mallwain . I was told that I would receive a call when Acadia was ready. I decided to call at 4:00Pm, My appointment was at 11:30 Mr. Russell said he was about to call me, my vehicle was ready I asked about the inspection and he informed me he didn’t think it had been done. He said there was no one there to do inspection. I asked if he could find out and he informed me he would have to cross street and find out. I told him please call me, I will be waiting for your call. After 30 minutes my husband and I decided he was not going to call, we should just go pick up vehicle. We arrived there at 5:00 pm and Russell said he had gotten busy and didn’t call. We feel your service department lacks customer service. You said, and I quote,” Complimentary vehicle sanitization with every service.” That is a joke! Not only was that not true, but I found a half filled water bottle and my passenger seat reclined, AC set to 61 degrees on both sides. Looks like someone took a nap in my vehicle and left his trash in it. In comparison, we own a Nissan and a Toyota They have top notch service. Toyota has Toyota Care which gives a 3 year FREE OIL CHANGE. Our vehicles are vacuumed and washed every time we have them serviced. This will be my last vehicle I buy from GMC due to the service we receive. I will ask Toyota or Nissan if they might be able to serve my Acadia also, Russell told me if I want free tire rotation I should go to discount tires, and he would buy Toyota himself. Doesn’t speak very highly of Buick/GMC does it? Will keep copy of this email, so I can forward myself if necessary Love my Acadia but dissatisfied with service. More

Highly recommend AutoNation Buick GMC Corpus Chrisiti for service on your vehicle. Jason was great and helped me with my service maintenance on my vehicle, I would highly recommend all the people there. Grea service on your vehicle. Jason was great and helped me with my service maintenance on my vehicle, I would highly recommend all the people there. Great Service. More

Jason was great and helpful throughout the process of resolving the issue with my vehicle. Got it back and running great resolving the issue with my vehicle. Got it back and running great More

the service department treat you like a person and called you what is going on with you car you what is going on with you car More

Russel was very knowledgeable and helpful. The wait was faster than I expected. Thank you. The wait was faster than I expected. Thank you. More

Based on diagnostic report Charged 850. 00 for replacing 2 grounding cables from the battery to the truck chasi. 5 days later truck will not start. Requested a copy of diagnostic report. The 00 for replacing 2 grounding cables from the battery to the truck chasi. 5 days later truck will not start. Requested a copy of diagnostic report. The service rep told me they did not have a copy they could provide. More

No issues with the service department. Service handled in a prompt manner. All was well Service handled in a prompt manner. All was well More

Anna is professional and got my car out in time. Dealership always does a great job. Dealership always does a great job. More

Russell was courteous, knowledgeable, friendly. It was a great experience,. I would Recommend the service department !! It was a great experience,. I would Recommend the service department !! More

Made appointment and everything was smooth. Called when vehicle was ready to go. Even used coupon with no issues. Called when vehicle was ready to go. Even used coupon with no issues. More