AutoNation Buick GMC Corpus Christi - Service Center

Salesperson was good repair shops aint no good The service deptwas suppose to make sure the truck was ready to go when i bought it and i have had going on 3 mths and have spent money on repairs and The service deptwas suppose to make sure the truck was ready to go when i bought it and i have had going on 3 mths and have spent money on repairs and have taken it back twice for them to look at it and it still needs work mechanics there do not know nothing about cars they meed more experience. There service department needs new management and mechanics More

Terrible Service. I would not recommend the dealership to anyone. Their repair shop is awful and no one seems to ever know what is going on. I had an issue with my Silv I would not recommend the dealership to anyone. Their repair shop is awful and no one seems to ever know what is going on. I had an issue with my Silverado that had to get escalated to the Director of Service in order for any progression to happen with my truck. I never put any blame on the service advisors, as they are only taking appointments and asking about consumer concerns. I will be following up again with GM and with this dealership.3 More

MAKING SERVICE DEPARTMENTS GREAT AGAIN As I walked in the door, I immediately locked eyes with a man named Jason. I knew he was the one. My problem was a non functioning radio. As I approac As I walked in the door, I immediately locked eyes with a man named Jason. I knew he was the one. My problem was a non functioning radio. As I approached his podium he gave me a spectacular greeting: "God bless America, welcome to the greatest service department in Texas. How may I help you." The experience was perfect. As I waited my service advisor brought me American brewed black coffee and proceeded to massage my feet, even though I warned him of the rough case of athletes foot I have had since basic training. When I got into my truck it smelled amazing. As though the detail crew had sprayed essence of gunpowder and independence. As I drove away I looked in the rearview mirror. Jason was standing there, waving goodbye slowly. I found a single tear fall down my cheek. I would long for my next service visit, and pray that it would be Jason that took care of me again. I highly recommend this Full service department. More

Crooks...Incompetent....NO, BOTH!!! Had the misfortune of vehicle not starting in Corpus Christi when trying to make the return trip home to San Antonio on Sun afternoon Apr 22nd. Had ve Had the misfortune of vehicle not starting in Corpus Christi when trying to make the return trip home to San Antonio on Sun afternoon Apr 22nd. Had vehicle (2012 Terrain) towed into Autonation Buick GMC the following morning. The service advisor, George, came out after a few hours and indicated I need a new key at a cost of 348.85. The 'so called' repair was made and we were on the road home at approx. 1:25p. Drove straight to San Antonio, no stops, until I arrived home. Went out at approx. 8pm to move vehicle into garage and vehicle would not start with the new key I just obtained earlier in the day. I tried my secondary key, which has only been used approx. 3 times since purchase of the vehicle, & it as well would not start vehicle. Called Autonation the following morning, Tues. Left vm's for George and his mgr Roland Pena. When I had no call back, nor could speak with anyone at Autonation in Corpus Christi, I had the vehicle towed to Cavender North GMC in San Antonio. After a few hours the svc adviser from there, Brian, called to inform me the diagnostic tests revealed two codes B3055 & B3935. Was told initially code B3055 is indicative of a key being needed or reprogrammed... BUT need to test (several times as it can be intermittent) and if code or codes reappear afterwards the modules need to be replaced which was my case at a cost of 824.00. I continued to make calls to Autonation, leaving vm's telling them exactly what the local dealer found, which were still not responded to. On Wed morning I called General Motor customer svc number to file a complaint re: Autonation. Suddenly Thurs morning I receive a call from a Mr. John Champion whom is some sort of service advocate at Autonation & a few hrs later a call from George the svc advisor. Mr. Champion called several times from that day forward telling me they did he right thing, made the necessary repair, regardless of the fact that less than 7hrs later my vehicle would not start again. He stated, per the 'feedback he rec'd only one code came up for them. I then asked during one of his calls on Friday and have continued to ask since, where is it documented on my paperwork from them the number of codes and the exact code number they say was addressed during their repair. CRICKETS.....So, if I follow Autonations line of thinking or lack thereof, I would continue paying for each 'temporary' fix they come up with, instead of fixing the issue the 1st time. ALL I ASK FOR IS TRANSPARENCY OF WORK PERFORMED. I have NO idea how many codes and what code came up for Autonation and apparently they don't either. It is not on my worksheet, not on receipt BUT they were very thorough and meticulous in outlining/detailing other inspections and recommendations of work to be performed..cooling sys svc, brake fluid exchng, fuel sys svc. Again, there is NO documentation regarding the exact codes and number of codes and Autonation feels no regrets in not repairing my vehicle correctly nor refunding my money for the INCOMPETENT repair made. More

Oil change wo fluids Took in new vehicle for oil change for first time. Two days later I received alert that I needed washer fluid. Don’t think they “topped” off my fluids Took in new vehicle for oil change for first time. Two days later I received alert that I needed washer fluid. Don’t think they “topped” off my fluids during the oil change visit. Had to schedule appt a month in advance for separate issue bc that was the soonest they could have a loaner available. More

Quality Customer Service Mr. Castro is one of the best service advisors I have ever had the pleasure to work with. His work ethic and pleasant demeanor embody the spirit of qu Mr. Castro is one of the best service advisors I have ever had the pleasure to work with. His work ethic and pleasant demeanor embody the spirit of quality customer service. If you had 10 George Castro's, your service department would be the model for the entire nation. When I drop off my truck to Goerge, not only do I know my truck is in good hands, but my pocket book as well. His assessment of my vehicle was honest, and there is no other person in the shop that I would trust to accurately assess and quote my repair. I look forward to my next service visit with George. More

Lacking in customer service We showed up for a standard oil change. After walking into the service area, we stood unacknowledged for 10 minutes. When one lady finally asked if w We showed up for a standard oil change. After walking into the service area, we stood unacknowledged for 10 minutes. When one lady finally asked if we needed help and then quickly realized we didn't have an appointment with her she responded with "Well, anyone could have helped you then, not just me!" She then very rudely hurried through paperwork and when we asked for an explanation of what we signing she rolled her eyes and said snapped that we are signing for the oil change of course. We were prepared to leave our vehicle since we didn't have an appointment, however it took a total of 6.5 hours for us to get our car back, and that is only because my husband finally told them he would wait for it. We will not be going back to this location. More

Service? Scheduling the service was automated and easy which accounts for the 2 stars. I never received a call from the service advisor until after I called la Scheduling the service was automated and easy which accounts for the 2 stars. I never received a call from the service advisor until after I called late in the afternoon. Apparently, my vehicle had been complete for sometime prior to that call. The car was not washed or detailed as is the case at many dealerships. Overall, this service depart could use some management direction. More

Lazy, inconsiderate, bad customer service, do not care about First in the days prior I had questions about my appt, I literally called 6x left messages with no call back until the last call when I notified them First in the days prior I had questions about my appt, I literally called 6x left messages with no call back until the last call when I notified them I was on my 6th call. I spoke to parts and another department trying to get a quote on a battery or see if the battery I had at home would work since I was low on money I was trying to budget ( in the first place I shouldn't have had a battery that went bad only having my vehicle for a year, certified used or not), both confirmed a battery price of $140 plus tax. On the day of my appt I went in asked if the battery I had could be used since it was brand new and they were too lazy to check and were getting ready to go to lunch( how convenient to schedule lunch when I'm scheduled for 2pm appt). Guy says they can't try it and that I need to buy new battery, I reluctantly said ok what else could I do, I made sure to confirm a battery costing $140 plus tax BOTHBagreed, I get my bill and see a battery for $200 something, luckily I had the money what if I hadn't, same situation when I was quoted $175 for key replacement get there and told $500,,,,, THIS PRACTICE IS WRONG! Then I ask to speak to manager Roland (I believe) he's nowhere to be found, called him several times not able to leave a message, left a verbal message and to this day no call return! I'll never recommend this place or buy another vehicle from here! More

Poor service I used to really love this dealership but now they are just going down hill in the customer service department and also doing things in a timely fashi I used to really love this dealership but now they are just going down hill in the customer service department and also doing things in a timely fashion. Crappy service being given to customers by reps and managers seems to be the new thing with this dealership. Sad. The only reason I didn’t have a complete horrible experience with this dealership the last time I took my car to get checked is because there are still reps like Anna who care about giving great customer service and trying her hardest to do anything she can to make sure the customer leaves happy. More