AutoNation Buick GMC Corpus Christi - Service Center

I had an excellent experience at Autonation South. Russell was transparent about the cost, explained the wait time, and even offered me coffee and water. Despite not having an appointment on a busy Sa Russell was transparent about the cost, explained the wait time, and even offered me coffee and water. Despite not having an appointment on a busy Saturday, the wait wasn't too long, considering the unexpected battery issue. Overall, I'm very satisfied with the service I received. More

Lack of service techs, poor customer service, just a headache to deal with. Will be taking my business elsewhere. headache to deal with. Will be taking my business elsewhere. More

Absolutely awful, terrible customer service, work not done properly, with no explanation just dismissed me. done properly, with no explanation just dismissed me. More

Anna was very accommodating. Very nice professional lady. Blessings MM She also has a very pleasant demeanor Very nice professional lady. Blessings MM She also has a very pleasant demeanor More

My car can only be serviced at Auto Nation. Last time I went, my husband made an appointment online and I took my AT4 Yukon in to get oil change. We usually work with Jason but he was busy with Last time I went, my husband made an appointment online and I took my AT4 Yukon in to get oil change. We usually work with Jason but he was busy with another customer so I stood in front where there was this dark hair lady, who didn't even acknowledge me (I looked around like did I cut someone in line?), so I waited about 5 minutes (totally fine) and this lady in front was like "Yes?" I told her I had an appointment and she asked my name, I told her who I was and said my husband made an appointment online. She said "I don't see you on here." I told her my husbands name again and she asked if I made it online, and I told her yes "My husband did" as I kept trying to give her his name, but she kept cutting me off. She said, "no appointment....always call to make an appointment, don't ever book online, it doesn't work" she pointed and said "go stand over there at that desk" and said a name of the person I guess....was going to be at that desk? Then she kindly so sweetly helped the guy who in line behind me. As I stood in front of a empty desk. 😂😆 The girl at the back service desk ask me have I been helped? I said I was supposed to stand here I guess.."at this desk because she can't find my appointment" The brown haired lady in front was like "I told you to stand there because he takes care of walk in appointments" At this point, I felt like "what the heck!? Am I on some "don't lose your cool" show or something? The guy came back to his desk and I let him know about appointment that my husband made, and that I just needed oil change. He took my keys wrote my phone number on a tag and said they would call me when it was ready. My husband picked me up and as we were having lunch a customer service rep called my husband from the Auto Nation and asked how the service was? 😂 My husband kindly said "they told my wife there was no appointment, and the lady in front was pretty rude to her, as I heard her on the phone when my wife called me, and we just dropped off her car" the guy apologized, and said there was an appointment. We understand people get busy, and I'm ok to wait I understand, because I work customer service, but being rude is one thing and barking orders..that's when I begin to get a little ticked off. When picking up my car we stood there in the lobby and my husband said "there's Jason, but he was with another customer. So the girl in back service desk helped us and the girl sitting next to her was the one from this morning. She avoided all eye contact and didn't acknowledge us what so ever. When we were leaving we passed Jason and my husband told him about our appointment. Jason saw our appointment and my husband said that check in would have been so much easier if that girl would have just listened to me. I tried 3x to tell her my husbands name. Customer service is the face of your company, and I don't mind waiting, and mistakes happen, but bigger issues/mistakes come from when people don't listen to the customer. Yes I was in there for an oil change, but there were 2 things I wanted checked on my AT4 Yukon that broke and another that might need replacement, and that girl told me since I didn't have an appointment it would just be oil change nothing else. The two things are still a concern, but will wait until my next oil change to have them checked. Not sure if we will come back there or go to Houston where we bought my car as we don't take my AT4 to just ANY mechanic. We really liked y'all, over an hour of horrible customer service from one person is not ok. Jason can't be the only one that runs it there in service desk and only one respectable. More

Great dealership, all professionals, I wish I could say the same about the service department. I took my car for the first oil change a couple of days ago, I asked how long it would take, I was told abou the same about the service department. I took my car for the first oil change a couple of days ago, I asked how long it would take, I was told about an hour, it took them four hours n no one would call me, I called they said your car has been ready for an hour, why couldn't someone call me n let me know. I was waiting for four hours n it would of been longer had I not call. They had my cell number. Service department not professional, they could of offered something to make it up but didn't. Who takes four hours to do a oil change? GMC AUTONATION, WHO DOESN'T CALL THE CUSTOMER TO LET THEM KNOW THAT THEIR CAR IS READY? GMC AUTONATION. Needles to say I'm very disappointed at GMC AUTONATION SERVICE DEPARTMENT, ILL BE TAKING MY CAR ELSEWHERE FOR A OIL CHANGE More

Great Job! I love my new tires. Luis Ortega, thanks for being there. outstanding customer service. I love my new tires. Luis Ortega, thanks for being there. outstanding customer service. More

Great! Went in for my oil change and I was out super fast, didn’t think I would be done so fast. Went in for my oil change and I was out super fast, didn’t think I would be done so fast. More

Complete waste of my time and money . . I picked my truck up 6 days later for them to tell me I had a bad condenser .. all false,, I had already done a leak test on the AC unit before taki . I picked my truck up 6 days later for them to tell me I had a bad condenser .. all false,, I had already done a leak test on the AC unit before taking it in to Auto Nation.. once they told me it was going to cost $1600 I immediately went to get my pickup.. upon arriving they were nice enough to inform me that my recall hadn’t been done either.. You had my pickup for 6 days and couldn’t do the recall issue.. I took my truck to a mechanic in San Antonio immediately and they had my issue fixed in a couple of hours.. hooked a computer to the pickup and he ended up flashing my system.. AC works great and blows cold air.. definitely don’t have a bad condenser or leak.. it’s upsetting I paid them $250 to diagnose the issue when all they did is give me lies.. More

Angel did a fantastic job taking care of my Buick without any delays. He was very polite and friendly. Thanks again to Angel and his crew for a job well done!!👍 any delays. He was very polite and friendly. Thanks again to Angel and his crew for a job well done!!👍 More