AutoNation Acura Stevens Creek - Service Center

Honest Professional Services I took my car for a routine oil change but it got a serious oil leak. The leak damages the garage and driveway floor. I took the car back. They exami I took my car for a routine oil change but it got a serious oil leak. The leak damages the garage and driveway floor. I took the car back. They examined it immediately and to my surprise that they told me it was their fault due to a defective part. They said they would replace it in five minutes. They did it and finished it shortly. I was quite impressed by their honesty and professionalism. The shop manager, Taj, even offered a free complimentary oil service for my next visit. Unfortunately, there was still some leak. I took the car back and Adam helped me. This time, Adam worked with his team and made sure that the problem was identified. One part needed replacement and it was out of stock. He made the order immediately. When the part came, he called me immediately and scheduled the next day appointment to fix it. It was done beautifully. Adam went out of his way to make a potential nightmare to a pleasant experience for me. Afterwards, I told my friends and co-workers who have Acura, this dealer is very honesty and professional. Everybody makes mistakes. The importance is to admit the mistakes and correct them. Thank you, Taj and Adam. More

Superb customer service oriented service personnel...Darren Warner was excellent in his communication and follow-up during the servicing of my car...kept me informed of the status of the wor personnel...Darren Warner was excellent in his communication and follow-up during the servicing of my car...kept me informed of the status of the work on my car. No upselling with this service department...only performs the work that is needed and alerts you to potential upcoming service needed during your next service appointment. Dave Heavey is one of their best mechanics...has been servicing my car for a number of years and his work is always 100%! More

They do really care and address all concern about customer. Also do not make any unnecessary recommendation for extra stuff. There are few other dealer close by . However I drive to this dealer for customer. Also do not make any unnecessary recommendation for extra stuff. There are few other dealer close by . However I drive to this dealer for all my car services . Worth driving all the way to this dealer for the fact that they are reliable. More

I took my car in for B1 service. The appointment was done a day before. I retrieved Great quality service. Excellent customer service support from Ricardo! a day before. I retrieved Great quality service. Excellent customer service support from Ricardo! More

I feel this is the kind of service that should be extended to a customer , stright forward , polite and efficent. The person that help me was informative and explained detail everything that was do extended to a customer , stright forward , polite and efficent. The person that help me was informative and explained detail everything that was done on my car, ihad no questions. More

I bought my 2007 TL from this dealership in January of 2007 and I have been taking my car to them since then (although I live in San Mateo). The sales was easy and comfortable, but the service has been fa 2007 and I have been taking my car to them since then (although I live in San Mateo). The sales was easy and comfortable, but the service has been fantastic. They don't sell services and parts that you don't need and are very transparent about the work they do (their priority is you not revenue). The waiting room is clean and functional and they do all they can to help you to make the right decision. I highly recommend them and will buy again from them. Regards, Steve. More

having my car work on at steven creek acura in san jose, California this afternoon for problem that have been occurring on my acura vehicle. California this afternoon for problem that have been occurring on my acura vehicle. More

I went in for a basic oil change and left very happy. From being greeted upon arrival the process was flawless. They were honest about the time I would expect to wait and actually finished quicker than e From being greeted upon arrival the process was flawless. They were honest about the time I would expect to wait and actually finished quicker than estimated. I always enjoy the free wi-fi and coffee too. BUt most importantly I feel like they value my business and make sure my car is up to date with maintenance and other things. I would highly recommend this place for service. More

I've been Acura customer for last 4 years and I've used A1 and B1 services from Steven Creek. This is the second time I am seeing the best service from one of the agents named Mike Djamali. He wa I've used A1 and B1 services from Steven Creek. This is the second time I am seeing the best service from one of the agents named Mike Djamali. He was courteous, soft spoken and gave me detailed explanation on the services required. I also had some issues with my A/c Vent, Right hand armchair and he mentioned to check with his manager and gave a quick answer stating that he can get it fixed by ordering the new part which he did on time. He also recommended that my tires had to be replaced. He gave me guidance that Acura Steven's creek got good discounts in case I've to get my car fixed. I'll definitely recommend Mike's services to any customer who visits the Acura Steven's creek. More

I purchased my brand new 2004 TL from this dealership and have been using them for the maintenance service ever since. I have always been very happy with the service that I received from Dave and/or Cathy Jo have been using them for the maintenance service ever since. I have always been very happy with the service that I received from Dave and/or Cathy Jocius. They are the only reason why I keep coming back to this dealership for service. I could go to Sunnyvale Acura which is just .25 miles away from my home but Dave and Cathy do not work there! I am thinking about getting my next car from Acura Stevens Creek, thanks for your great service all these years. Wai See More