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AutoNation Acura Stevens Creek - Service Center
Santa Clara, CA
475 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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475 Reviews of AutoNation Acura Stevens Creek - Service Center
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August 02, 2021
This review is for their Service Center, specifically for Giana Papagayo. She was my technical adviser for the last five years. She explaines very clearly both the technical issues and the solution. Giana Papagayo. She was my technical adviser for the last five years. She explaines very clearly both the technical issues and the solution. More
by octav chirica
Employees Worked With
Joe Spurrier
July 31, 2021
Been a loyal customer. All staff are courteous and take good care of the customers. Highly recommend to others. No car trouble throughout 8 years. good care of the customers. Highly recommend to others. No car trouble throughout 8 years. More
by Sunshine.kck
Employees Worked With
Gina, Joe Spurrier
July 30, 2021
As always, the people at Acura of Stevens Creek make sure that even the mundane is done well. Thanks Sergio and team, for your professionalism of your car service. that even the mundane is done well. Thanks Sergio and team, for your professionalism of your car service. More
by Jp
Employees Worked With
Joe Spurrier
July 29, 2021
This review is for their service center, specifically for Giana Papagayo who was my service advisor during my last 2 visits there. She communicated very clearly and informed me of all my options. I left with Giana Papagayo who was my service advisor during my last 2 visits there. She communicated very clearly and informed me of all my options. I left with a much cleaner version of the car I brought in and happy that it took less than the time she estimated for the car to be serviced. The service I received was professional and excellent. More
by showurscars
Employees Worked With
Giana Papagayo
July 27, 2021
Had B17 service done on RDX. Appointment process was easy online. Was greeted when I arrived, Benni the service advisor helped me out and was very nice. Car was done as promised in about 4hrs. online. Was greeted when I arrived, Benni the service advisor helped me out and was very nice. Car was done as promised in about 4hrs. More
by Bravedaveo
Employees Worked With
Benni, service advisor
July 26, 2021
They went on and beyond in assisting me on my repairs. After being diagnosed at an outside shop for my check engine light I took it to Stevens Creek Acura for a second opinion. Benny and Stev repairs. After being diagnosed at an outside shop for my check engine light I took it to Stevens Creek Acura for a second opinion. Benny and Steve were able to diagnose the issue on my vehicle. And repair for half the cost from an outside shop. Both of them are very knowledgeable in automotive repairs. A week later Benny did a follow-up call which I was not expecting. Great personal service. He even remembered my dog's name wow. More
by Lisa
Employees Worked With
Automotive consultant benny Gomez.. technician Steve technician Steve
July 22, 2021
It was a pleasant experience to have had my car being serviced at this location. The person is helpful by answering questions and providing advices. It’s easy to make appointment and the job was complete serviced at this location. The person is helpful by answering questions and providing advices. It’s easy to make appointment and the job was completed on time. More
by paulzhu
Employees Worked With
Joe Spurrier
February 28, 2021
Please be aware!!! They broke my horn after Airbag recall service. Talk to managers but they refuse to look into the issues and hung up on me. Cost me more than $600 to go to other auto shop for the repair. service. Talk to managers but they refuse to look into the issues and hung up on me. Cost me more than $600 to go to other auto shop for the repair. Will file complaint to Better Business Bureau. More
by reply2valerie
Employees Worked With
Sergio, Carlos, Raymond
November 29, 2020
Horrible experience when I took in my car for a regular service! The service advisor Alec Noel Quinanola was extremely rude and unprofessional. When I pointed out certain services in the breakdown were no service! The service advisor Alec Noel Quinanola was extremely rude and unprofessional. When I pointed out certain services in the breakdown were not requested, he lost his temper and started using profanity with f*** words sprinkled all over. I asked to speak to the manager. I was stunned when he walked away and punched something off a counter! It was almost closing time and all the managers had left. He even tells me that if I cannot pay for the service, I should not be buying an Acura. I told him that I am happy to pay for the services I requested and asked to have his service manager call me about this. I did not receive a call back and so I called Acura nation the next day and ask to speak to the service manager. I was told that "Carlos is with a client and will call you back shortly" I have not received a call back yet. I don't expect this from any retail establishment let alone a premium brand like Acura! Having been a very happy owner of a Honda in the past and Acura right now, I have had a very positive experience in various dealerships. But this single instance mars that relationship. I filed a detailed complaint with Acura client services about this and I am still hoping that the managers at Acura nation take necessary action to prevent this from happening in the future. More
by Ananth K
Employees Worked With
Alec Noel Quinanola
July 08, 2014
05 MDX service Experieince - Phenomenal! Simply put, Ricardo Garcia is just awesome! I recently started taking my vehicle back to Stevens Creek Acura, long story as to why I stopped. Anyway Simply put, Ricardo Garcia is just awesome! I recently started taking my vehicle back to Stevens Creek Acura, long story as to why I stopped. Anyway, a factory recall brought me back and Ricardo kept me coming back. The guy actually sends me text messages to keep me updated with the status of my MDX... Unbelievable. There was no bait and switch, I am still getting the same great service to date. Their pricing is reasonable. The changes they have made to their service operations since I left are exactly what they needed and why I decided to try them again. I will continue to bring the MDX back to keep it in order!!! bk More
by bk_05mdx
Employees Worked With
Ricardo Garcia
