AutoNation Acura Stevens Creek

Kart is very nice and be patient to confirm for our requirement then tried to do his best to get the goal. I already recommended this dealer to my friend and she will visit this weekend. Thank you! requirement then tried to do his best to get the goal. I already recommended this dealer to my friend and she will visit this weekend. Thank you! More

Trung was so professional. I felt no pressure. I went to four dealerships in one day. Trung was the only one to send a follow-up e-mail. to four dealerships in one day. Trung was the only one to send a follow-up e-mail. More

The service department is outstanding, ask for Doug. Always professional and explains all the repairs. When I needed a new/used car I dealt with Phillippe who was wonderful and worked very hard to find Always professional and explains all the repairs. When I needed a new/used car I dealt with Phillippe who was wonderful and worked very hard to find the used car with all the options I was looking for and within my budget. The entire buying experience was refreshingly very easy. I was offered extra maintenance contracts but was not pressured to buy. I highly recommend AutoWest Acura of Stevens Creek. More

We canceled the Perma Plate and Dent Wizard options for our new car, and we were told we would receive the refund in one month. After a month, when we did not receive the refund, we called and emailed the our new car, and we were told we would receive the refund in one month. After a month, when we did not receive the refund, we called and emailed the person with whom we had signed the cancellation document, Larry Surroach, and he said he would look into it. After one more month and more calls and emails, when he did not respond, we finally called Acura customer service for assistance, and they were able to resolve the issue in a week. We feel that we were ignored or taken advantage of by the dealer. More

I contacted this dealership because another dealership stated that they could not locate the car I was interested in purchasing. Not only did Mr. Fredell locate the desired car, he secured the car to his stated that they could not locate the car I was interested in purchasing. Not only did Mr. Fredell locate the desired car, he secured the car to his dealership within hours. The price was below the prices quoted by two other dealerships with whom I had spoken. The Sales Consultant, Mr. Desquesnes, was most helpful in explaining the features of the car in great detail. Since we were buyers from out of town, he made certain that we were comfortable in driving our new purchase home. Mr. Surroach, the Finance Manager, explained all of the standard warranties, as well as relating the optional warranties that were available. He was also thorough in his explanation of the sales contract. I was not looking forward to shopping for a new car when my previous car was "totaled". I do like the haggling, the dishonesty, etc. that often goes with making a new car purchase. Plus, I am not very experienced in this arena, as I drive the same car for many years. Without a doubt, everyone encountered at AutoWest Acura of Stevens Creek went out of his way to provide quality customer service. I would recommend this dealership highly to anyone who is interested in purchasing a fine Acura product. Thank you AutoWest Acura for a wonderful new car experience- Melonie Foristiere More

Great buying experience. Fast and efficient with none of the BS I had to deal with at other dealers. Salesperson had great product knowledge and was not pushy. The whole buying process took about 1 hour whi the BS I had to deal with at other dealers. Salesperson had great product knowledge and was not pushy. The whole buying process took about 1 hour which was much quicker than I anticipated. The car I was interested in was also cleaned and detailed prior to my arrival. More

They sold me an extended warranty on a certified car, which wasn't allow. After I found out they promise me to repay me for the amount but hasn't happen, I tried many times to call them to asked about t which wasn't allow. After I found out they promise me to repay me for the amount but hasn't happen, I tried many times to call them to asked about the situation but Ben the used car sales manager doesn't call me back. I tried to talk to the General sales manager but he doesn't call back either. More

Besides have the same first name as me. Johnny was courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to ma courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to maintain it well. however, Johnny was able to prioritze, and was honest about what should be done, what can be done, and what can wait. I felt like he was not about collecting money as i am a piggy bank to cash out on, but a valued customer and that made me trust him a lot more. The service dept is also nice. Within 5 minutes i was asked if i was being helped yet by at least 6 different people. More