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AutoNation Acura South Bay - Service Center
Torrance, CA
757 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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757 Reviews of AutoNation Acura South Bay - Service Center
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July 28, 2021
Good customer service. I went for service because the ac is not blowing cold air. Jessica explained the problem and gave us some recommendation. The car is cleaned when we picked it up. is not blowing cold air. Jessica explained the problem and gave us some recommendation. The car is cleaned when we picked it up. More
by Rabocse7
Employees Worked With
Jessica
July 28, 2021
Steve, my service advisor is always helpful and willing to answer any questions that might come up. He knows what needs to be done and what to suggest we hold off on. to answer any questions that might come up. He knows what needs to be done and what to suggest we hold off on. More
by Josh
Employees Worked With
Steve Ravaglia
July 26, 2021
The dealership is always very responsive regarding service and they do a great and fair job. Kelly Gilbertson, my service advisor for many years, is the best of the best. service and they do a great and fair job. Kelly Gilbertson, my service advisor for many years, is the best of the best. More
by rseide
Employees Worked With
Kelly Gilbertson
July 26, 2021
Quick to get the process going, very professional and thorough. Followup after diagnosing the problem was excellent and detailed. Service was completed fast and efficient thorough. Followup after diagnosing the problem was excellent and detailed. Service was completed fast and efficient More
by djstdlmn
Employees Worked With
Kelly Gilbertson
July 25, 2021
I had my vehicle in for a simple inspection, as I was planning a camping trip and didn't want any issues while so far away from the dealership. The folks at AutoNation Acura were extremely courteous, and planning a camping trip and didn't want any issues while so far away from the dealership. The folks at AutoNation Acura were extremely courteous, and set reasonable expectations for a service I would need due in the near future. Tires and fluids were set to the OEM specs, and I encountered literally no issues. Absolutely amazing job. More
by buckpao13
Employees Worked With
Kelly Gilbertson
July 24, 2021
Jessica is awesome and deserves a raise! Thanks to her my experience was great! Did not have a good experience with Area, Percilla and Margie @ the call center in Las Vegas - that experience was horrible. experience was great! Did not have a good experience with Area, Percilla and Margie @ the call center in Las Vegas - that experience was horrible. More
by theresamhaven
Employees Worked With
Jessica Hyman
July 23, 2021
Kelly G. at the service department was very courteous and thorough. He was very busy handling many customers and it took a little more time than what I was expected. Otherwise he was very professional. thorough. He was very busy handling many customers and it took a little more time than what I was expected. Otherwise he was very professional. More
by janet
Employees Worked With
Kelly Gilbertson
July 22, 2021
I spent about or almost 3 hours waiting for my car to be serviced, but Kelly Gilbertson warned me it would take that long. I had my mom with me and we just waited in the service lounge and she read the pape serviced, but Kelly Gilbertson warned me it would take that long. I had my mom with me and we just waited in the service lounge and she read the paper and I read my book. It was kind of nice to just sit and not do anything. The time actually flew by and then it was done. My car drives just like new and I was very satisfied with the service I received. Also I got to take a peek at the new Acura MDX and it was gorgeous! Thank you, Bobbie Demaria More
by bobbie90504
Employees Worked With
Johnny Gonzalez, Mike Rabe
July 21, 2021
Kelly Gilbertson is a man of his word. In addition, he is most trustworthy and very competent. AutoNation Acura South Bay should be proud that have this guy on staff. is most trustworthy and very competent. AutoNation Acura South Bay should be proud that have this guy on staff. More
by williequan
Employees Worked With
Kelly Gilbertson
February 16, 2021
Kelly Gilbertson!!!! Awesome, professional, full of Kelly Gilbertson!!!! Awesome, professional, full of Integrity. Great asset to Auto Nation Acura Southbay and I’m sure 10 out of 10 people would agre Kelly Gilbertson!!!! Awesome, professional, full of Integrity. Great asset to Auto Nation Acura Southbay and I’m sure 10 out of 10 people would agree with me. Dislikes: - long Waite time.3+hrs -If the service price is $399. The Labor fee will also be $499. Just facts. More
by Celina Bowden
Employees Worked With
Kelly Gilbertson
