AutoNation Acura South Bay - Service Center

Knowledgeable, Caring Dealership If I could give more stars I would. I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, i If I could give more stars I would. I came to AutoNation by chance. I was on the 405 freeway when 3 of my service lights came on simultaneously, indicating failure. I pulled over and the nearest Acura dealership was AutoNation. During check-in my knowledgeable service advisor, Kelly Gilbertson, pointed out that my front tires were completely bare and suggested that I may want to have them replaced at some point (without being pushy at all to do it there). Note - I only have 14K miles on my car so the tires should not be severely worn. About an hour after I dropped off my vehicle, Kelly called me and said they've identified the issue with the lights and it's related to the tires; apparently at my last wheel alignment the technician left both my tie rods loose - which could potentially be very dangerous for me. Previously I'd only gone to Hooman Santa Monica and they were the last ones to perform the alignment 5 months ago. Naturally I called Hooman very upset about the situation and, long story short, Hooman would not reimburse AutoNation to have my 2 tires replace nor pay for a new alignment. Throughout the ordeal, Kelly contacted Hooman directly and tried to work with manager at Hooman. He must have spent about a couple hours that day just going back and forth with them. He even had his technicians and Director involved and really fought for me to have these expenses covered. At the end of the day, the dishonest - inhuman Hooman dealership wouldn't accept responsibility so I raised the issue with Acura Client Relations. Even Acura Client relations did not deal with this issue like I thought they would, so AutoNation stepped up and really took care of me. They replaced my tires and performed a correct wheel alignment and now my car drives perfectly. I am forever grateful to this dealership. More

Great Service Just the best!! They are fast and very helpful and friendly and know their stuff and would always go back there and I can't say enough Just the best!! They are fast and very helpful and friendly and know their stuff and would always go back there and I can't say enough More

Service of my Acura ILX Steven Ravaglia is really the best handling the problem of my acura, the service is fast and treat you like a family. Thats why i trusted them . Steven Ravaglia is really the best handling the problem of my acura, the service is fast and treat you like a family. Thats why i trusted them . More

Tony Avilla is the best!! My Austin, Tx dealership let me drive across the US with the malfunctioning airbag. When I got to California Tony Avilla jumped to the rescue, got me My Austin, Tx dealership let me drive across the US with the malfunctioning airbag. When I got to California Tony Avilla jumped to the rescue, got me a rent car and within a week my airbag was replaced... The car rental place said sometimes it has been months... Which I didn't have!! If Tony is not the mgr of service dept. he should be!!! Great work Tony!! More

The Best Service Ever! I am a regular customer at AutoNation Acura of South Bay. This is ALL and ONLY due in part to the OUTSTANDING SERVICE and EXCELLENT CARE that I alway I am a regular customer at AutoNation Acura of South Bay. This is ALL and ONLY due in part to the OUTSTANDING SERVICE and EXCELLENT CARE that I always receive from Kelly Gilbertson. My most recent visit has proved to be nothing short from the amazing and detailed service that I have always received. Even though the service that I needed on my car was for a pricey catalytic converter, Kelly made sure to work with me and give me the best deal possible. Who can't appreciate and want to stay completely loyal to a service tech who understands the financial hardships of a customer, speaks to you honestly and openly about what service is most important to attend to and what can wait, and yet does his best to work with you while continuing to give you that extra care and thoughtfulness that is just genuinely how he conducts business.This is why I will continue to bring my car only to AutoNation for servicing. Kelly is consistently polite, listens to all of my concerns and truly cares about delivering that A+ customer service.. I also appreciate the mechanics work on my car. To date, everything that they have fixed is still working properly. In a time where there are so many dishonest dealerships trying to nickel and dime you for everything, its nice to find one that genuinely cares about their customers. More