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AutoNation Acura South Bay - Service Center

Torrance, CA

4.9
732 Reviews

732 Reviews of AutoNation Acura South Bay - Service Center

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August 03, 2021

I am very pleased with the service I received, especially with the support from Steve. Her was very responsive, kept me appraised of the situation every step of the way, and professional throughout the proce More

by Bill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Ravaglia
Aug 21, 2021 -

AutoNation Acura South Bay responded

Bill, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura South Bay! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 31, 2021

Service was on time. No waiting for service rep. Car promise time was on time and I was contacted. Service manager went out of way to help More

by bboehm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
Jul 31, 2021 -

bboehm responded

Thanks

July 30, 2021

Kelly is the best. He is always responsive and thorough and is the main reason I come to AutoNation Acura South Bay for service on both of our cars. More

by jbyhoward
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
Aug 21, 2021 -

AutoNation Acura South Bay responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 30, 2021

Very helpful, service is great and accommodating. All staff in the service department have been easy to work with and do what they can to make the process as easy as possible More

by Gina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica and Noe, Steve Ravaglia
Aug 21, 2021 -

AutoNation Acura South Bay responded

Hi Gina, we are pleased to hear you had such a positive experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

Aug 21, 2021 -

Gina responded

Unfortunately, now that the person who i was specifically working with has left the company it has been difficult to get a response and work with this dealership. It's really disappointing especially after leaving the initial review

July 29, 2021

Trustworthy and service advisor Kelly is very diligent and honest for the work required to your work. Very honest service advisor.. Kelly is polite/respectful. More

by Sadie51brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
Aug 13, 2021 -

AutoNation Acura South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura South Bay! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 28, 2021

Good customer service. I went for service because the ac is not blowing cold air. Jessica explained the problem and gave us some recommendation. The car is cleaned when we picked it up. More

by Rabocse7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
July 28, 2021

Steve, my service advisor is always helpful and willing to answer any questions that might come up. He knows what needs to be done and what to suggest we hold off on. More

by Josh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Ravaglia
July 26, 2021

Quick to get the process going, very professional and thorough. Followup after diagnosing the problem was excellent and detailed. Service was completed fast and efficient More

by djstdlmn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
July 26, 2021

The dealership is always very responsive regarding service and they do a great and fair job. Kelly Gilbertson, my service advisor for many years, is the best of the best. More

by rseide
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
Jul 26, 2021 -

rseide responded

That is my review

July 25, 2021

I had my vehicle in for a simple inspection, as I was planning a camping trip and didn't want any issues while so far away from the dealership. The folks at AutoNation Acura were extremely courteous, and More

by buckpao13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
Jul 26, 2021 -

AutoNation Acura South Bay responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura South Bay! We always strive to provide personable and excellent customer service. Thank you for the review!