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AutoNation Acura South Bay - Service Center

Torrance, CA

4.9
732 Reviews

732 Reviews of AutoNation Acura South Bay - Service Center

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July 03, 2024

Always great service. I never had any issues with the team here. Very good with responding to questions. More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle and Steve
Jul 04, 2024 -

AutoNation Acura South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!

June 19, 2024

Professionally handled and our service advisor, Kelly, was friendly and explained patiently each service needed. More

by linette.dimayuga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Jun 20, 2024 -

AutoNation Acura South Bay responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 10, 2024

Service Advisor, Gabrielle is awesome! Her customer service is top notch. Thank you so much! More

by simplyblsd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabrielle
Jun 13, 2024 -

AutoNation Acura South Bay responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura South Bay. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 23, 2024

Another 5-star service visit at AutoNation Acura. Service Advisor Steve always gives excellent service from the moment I arrive until I am back on my way. Thank you! More

by Sal R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
May 24, 2024 -

AutoNation Acura South Bay responded

We are pleased to hear you had such a positive experience with us, Sal! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 21, 2024

Clean, very friendly, advisor was knowledgeable and professional. The work was done on time. Only took a few minutes to get car. More

by wwangsuper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ragaglia
May 24, 2024 -

AutoNation Acura South Bay responded

We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.

March 29, 2024

I always get the best service at AutoNation Acura South Bay. I have had my MDX for over 8 years, and ANASB is the only place I have it serviced. Kelly Gilbertson always takes care of me, with the best info More

by JimLeedom
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson - always friendly, top notch service
Apr 01, 2024 -

AutoNation Acura South Bay responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

March 22, 2024

They did not provide a complete diagnosis for my problem. They told me the fix was a new control unit. It was going to cost $900-1k for parts and labor. I bought the nonrefundable part, they installed it, t More

by SouthBayAcuraIsAwful
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve
Mar 22, 2024 -

AutoNation Acura South Bay responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (310) 667-8231 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

March 14, 2024

Steve is an amazing service representative. Is always on point and finds the things the techs don't. He's always pleasant and very knowledgeable on the vehicles. I can go to the dealership with More

by Melissa_Yaklyvich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Mar 16, 2024 -

AutoNation Acura South Bay responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Acura South Bay! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 26, 2024

If I could give them 0 stars I would. This has to be the worst place to buy a car bought a car from them and have the engine rebuilt twice becuase they messed it up the first time and we More

by Plfor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ellen leunge. Babak vahedi. Kelly gilbertson
Feb 27, 2024 -

AutoNation Acura South Bay responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We'd like the opportunity to discuss this with you. Please reach out to us at (310) 667-8231 at your earliest convenience to discuss how we can turn your experience into a positive one.

Feb 27, 2024 -

Plfor responded

You guys have had every opportunity to correct your mistakes and still act like xxxx

December 11, 2023

My cars are serviced at Acura Auto Nation for 20 years. Steve is the longest service writer. Kelly has been helping me for 12 years. He is a hard worker and detail oriented person. Due to the latest Acura More

by iamjonathancheng
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly, Albert
Dec 14, 2023 -

AutoNation Acura South Bay responded

Hi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Acura South Bay. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

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