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AutoNation Acura South Bay - Service Center
Torrance, CA
732 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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732 Reviews of AutoNation Acura South Bay - Service Center
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January 06, 2022
The service guy Kelly Gilbertson was not only nice but has a great knowledge of his job. He was extremely nice and helpful even though he was very busy. has a great knowledge of his job. He was extremely nice and helpful even though he was very busy. More
by Samson
Employees Worked With
Kelly Gilbertson
January 06, 2022
Great service and great people. Did service quickly on short notice and called at 8:30 at night to let me know the car was ready and could be picked up in the morning. Happy customer. short notice and called at 8:30 at night to let me know the car was ready and could be picked up in the morning. Happy customer. More
by Clyde P.
Employees Worked With
Kelly Gilbertson
January 06, 2022
As I pulled into the service bay my service advisor, Steve, was already out the door to greet me. He couldn't have been nicer or more helpful. We completed the paperwork and he informed me that the serv Steve, was already out the door to greet me. He couldn't have been nicer or more helpful. We completed the paperwork and he informed me that the service would take about 90 minutes. Later he came into the customer lounge and told me it would be just 10 more minutes. That translated into less than the 90 minutes he told me it would take. We completed the paperwork and I walked out to my car that had also been washed. Great experience. Thanks Steve. You are a true professional. More
by dwwalkley
Employees Worked With
Steve Ravaglia
December 29, 2021
Not a pleasant experience for this visit. Service advisor neglected to notify me in the lounge area when SUV will be ready in about 1.5 hours. After a 3-hour period, I purposely went to parking lot a advisor neglected to notify me in the lounge area when SUV will be ready in about 1.5 hours. After a 3-hour period, I purposely went to parking lot and noticed vehicle servicing was completed . Service advisor noticed my annoyance of having wait an extra 1.5 hours and he delivered paperwork to the cashier without talking to me about condition of tires/recommended next service. The cashier had to explained them, which is very unusual. Service advisor knew exactly what he did to earn my less than satisfaction experience. More
by wmwong25
Employees Worked With
Antonio Lara
December 29, 2021
This dealership facility is very clean. People are friendly. Kelly Gilbertson, my Service Advisor, is superb. Every time I go there for my car to be serviced, he treats me like a Queen! I will take friendly. Kelly Gilbertson, my Service Advisor, is superb. Every time I go there for my car to be serviced, he treats me like a Queen! I will take my car there when servicing is necessary forever! I love this dealership!! It is the best!! More
by Barbara M. Powers
Employees Worked With
Kelly Gilbertson
December 23, 2021
My experiences with the Service Department staff have been excellent. All staff are friendly and knowledgeable and they thoroughly explain what will be or needs to be done. I highly recommend this dealer been excellent. All staff are friendly and knowledgeable and they thoroughly explain what will be or needs to be done. I highly recommend this dealership. More
by Sal R.
Employees Worked With
Kelly Gilbertson
December 20, 2021
Service advisor, Antonio was very friendly. Service was performed timely. only disappointment was that they were not able to accommodate my request to update the map for the navigation system. had tried performed timely. only disappointment was that they were not able to accommodate my request to update the map for the navigation system. had tried to do it myself following instructions on website by using a thumb drive, but was unable to do so. How can it be hat they could not do this? Doesn't make sense More
by Raptordash
Employees Worked With
Antonio Lara
