AutoNation Acura South Bay - Service Center

Always satisfied with service, Steve Ravaglia has been my service rep for years, he's very efficient, explains issues well, always "upbeat," a total professional service rep for years, he's very efficient, explains issues well, always "upbeat," a total professional More

My service advisor Antonio Lara was very attentive to my needs . The service department was very busy but he made sure I was aware of the repairs indicated for my car and took his time to explain things to needs . The service department was very busy but he made sure I was aware of the repairs indicated for my car and took his time to explain things to me . More

The process seemed to be like that when I dropped off my car and had to wait a few hours but when they came back with the checklist of what they found in or didn't find wrong it was amazing that they went t car and had to wait a few hours but when they came back with the checklist of what they found in or didn't find wrong it was amazing that they went through that much with the car for me More

We've been going to Kelli, the service manager, because of his excellent service. He always explains what needs to be done and is thorough and meticulous in everything he does. of his excellent service. He always explains what needs to be done and is thorough and meticulous in everything he does. More

ALWAYS HAVE THE BEST SERVICE POSABLE FROM SERVICE AND GREAT TECHNITIONS MY VEHICLE HAS BEEN WELL TAKEN CARE OF GREAT TECHNITIONS MY VEHICLE HAS BEEN WELL TAKEN CARE OF More

My service advisor Steve did a SUPER ULTRA MEGA FANTASTIC job. He was very professional in his demeanor and very helpful in assisting me with getting a new battery and in using my coupons which allowed me c job. He was very professional in his demeanor and very helpful in assisting me with getting a new battery and in using my coupons which allowed me cost savings. Steve is so good at what he does his middle name should be EXCELLENT! More

Kelly did a great job in working with me of my first oil service for a 2022 MDX. He did a great job in really looking into the needs of the vehicle as the vehicle had a nail in the tread of the tire. He wen service for a 2022 MDX. He did a great job in really looking into the needs of the vehicle as the vehicle had a nail in the tread of the tire. He went ahead and did a proper check before sending it in for servicing. Kelly was very communicative with addressing prior issues that was with the Sales Team. After getting the vehicle was done being serviced, the prior issues that were to be addressed with the sales team had some issues and Kelly did a great job in being highly communicative and professional with the issues. Bottom line - Overall service team and especially Kelly's persistent communication during the time of service and after service was highly professional. I felt comfortable as he had performed measures as if it was his own car. It is truly difficult to find a service associate like Kelly and who took the time to explain and be thorough of what was being done to the car. It made my first time owning an Acura much better than dealing with the sales team. 5 stars for customer service with Service Team. Cons - No cons against service team but sales team not meeting requirements and not being organized for valuing a new Acura customer. Sales team was to address floor mats and accessories after purchasing new vehicle, however was not appelled of these items. This issue is still being addressed as items have not been fulfilled by sales team. More

Kelly, the service manager was very thorough in explaining what is being done and made sure my requests was taken care of. Antonio, my service advisor was a pleasure to work with. Thank you for an explaining what is being done and made sure my requests was taken care of. Antonio, my service advisor was a pleasure to work with. Thank you for an excellent service! More

This Dealership has provided some of the best customer service that I have ever seen. My Service Rep., Kelly Gilbertson, gets an A+ for customer service. This guy goes above and beyond to make sure that a service that I have ever seen. My Service Rep., Kelly Gilbertson, gets an A+ for customer service. This guy goes above and beyond to make sure that all of your needs are met. He's smart, knowledgeable, and knows how to make the customer feel that they are in good hands. He's also super respectful. More

Appointment easily made. Prompt service at scheduled time. Service addressed concern of vehicle performance. Friendly professional service staff. time. Service addressed concern of vehicle performance. Friendly professional service staff. More