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AutoNation Acura South Bay - Service Center

Torrance, CA

4.9
732 Reviews

732 Reviews of AutoNation Acura South Bay - Service Center

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June 07, 2023

I am very satisfied with the service I received recently for my 2020 Acura MDX with Technology package. I am thankful that Kelly Gilbertson is my service advisor. He's always very through and pleasant. I More

by jeanellcurry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
Jun 12, 2023 -

AutoNation Acura South Bay responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!

Jun 12, 2023 -

jeanellcurry responded

Thank you.

June 05, 2023

Service advisor was excellent, but was unaware that the car drop off and repairs were done at two different locations which made the wait time lengthy!! More

by Csmanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Jun 09, 2023 -

AutoNation Acura South Bay responded

Thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (310) 667-8231. We hope to hear from you.

June 05, 2023

Steven Wilson was amazing , attentive and helpful . Video feedback was great and explains everything clearly More

by Hani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven wilson
Jun 08, 2023 -

AutoNation Acura South Bay responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

June 03, 2023

Abby was professional, detailed, and comprehensive regarding my car's issues. She provided recommendations along with pricing promptly and delivered a quality result. She is personable, thoroughly e More

by Covex23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby De Los Angeles
Jun 06, 2023 -

AutoNation Acura South Bay responded

Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura South Bay. Please don't hesitate to reach out if there's anything additional we can do for you.

June 02, 2023

Steve Ravaglia has been my service advisor from day one. He is the best, honest, knowledgeable, professional, and friendly. More

by j.prior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ravaglia
Jun 05, 2023 -

AutoNation Acura South Bay responded

Hi, your comments keep us motivated and working hard for all our guests! If you ever need help, just give us a call. Happy motoring!

May 25, 2023

Great service! Kelly was professional and communicated everything with me. Keep up the amazing work. More

by RDX’er
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
May 29, 2023 -

AutoNation Acura South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

May 24, 2023

They are very good in customer service. Always explain every step of the process. Cost also explain and reason to that cost. More

by Motaleb1101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Gilbertson
May 29, 2023 -

AutoNation Acura South Bay responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

May 12, 2023

I had work done on my TL and they did a good job. My service advisor Kelly was excellent and very responsive. More

by ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Gilberson
May 15, 2023 -

AutoNation Acura South Bay responded

Hi Ray, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!

May 08, 2023

If they hired Steve, they must not be half bad. While I understand that inorder for a better dealer experience at the normal Crenshaw facility to occur, the temporary location is required. Ho More

by mek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Ravaglia
May 11, 2023 -

AutoNation Acura South Bay responded

Hello Mek, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (310) 667-8231 to discuss what we can do to help.

May 08, 2023

Gabby was very helpful and super friendly easy to talk to made me super comfortable right away I knew my vehicle was in good hands, mechanics great ! More

by ajeenah31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gabby
May 11, 2023 -

AutoNation Acura South Bay responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura South Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!

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