AutoNation Acura South Bay - Service Center

I came in for an A13 service of my MDX. My service advisor, Nathan, was excellent. Knowledgeable and very professional and comfortable to work with. I did have to wait nearly 4 hours for th My service advisor, Nathan, was excellent. Knowledgeable and very professional and comfortable to work with. I did have to wait nearly 4 hours for this service, which was a bit disappointing but the location was very busy. Again, experience with Nathan was great but I think they can do a better job of managing their appointment capacity so folks don’t have to wait this long for a relatively minor service. More

My 2004 Acura needed a great deal of work to get back to reliable. I was on the fence as to whether to buy a new car or fix my RSX-S. Torrance was closest dealership service, since closer one closed. So, th reliable. I was on the fence as to whether to buy a new car or fix my RSX-S. Torrance was closest dealership service, since closer one closed. So, this was first time to the Torrance location. Nathan was professional, knowledgeable & made me & my car feel cared for from the moment I walked in. Left my car there, knowing it was in good hands. Great follow-up, letting me know exactly what needed to be done, without being pushy. After detailed assessment & recommendations, I decided to have repairs done. Stuck with estimates as to cost & timeline. Picked up my car, right on schedule. And it's now running like a dream -- thanks to Nathan & everyone in the service department! More

Great service agent, good communication. Over the past 14 years I have received excellent service. Over the past 14 years I have received excellent service. More

Service staff are helpful and prompt. Appointments always in-time and the Lyft ride is a great perk. Appointments always in-time and the Lyft ride is a great perk. More

I’ve been coming to this dealership for service for a few years now and the service is always friendly and efficient. On this trip Steve came out to greet me by name as I was getting out of the car. Sometime years now and the service is always friendly and efficient. On this trip Steve came out to greet me by name as I was getting out of the car. Sometimes the staff is occupied with other clients but it was a nice touch that he came out to greet before I walked in. Like all previous visits, they kept me informed of the progress and sent a link to photos with status updates on the items being inspected while the car was being worked on. I will continue to trust AutoNation Acura South Bay with my maintenance and repair needs, much in part to the friendly and efficient service. More

It’s the people who makes the company successful. Steven Ravaglia, THANK YOU for taking care of our cars for years! Steven Ravaglia, THANK YOU for taking care of our cars for years! More

Brought my MDX in for tire rotation and also oil change , Steve my advisor was very professional and kept me informed on the status of my vehicle the whole time. South Bay Acura is top notch Steve my advisor was very professional and kept me informed on the status of my vehicle the whole time. South Bay Acura is top notch More

Staff customer service is great, service scheduling is flexible Service to do list explained clearly flexible Service to do list explained clearly More

The service and customer care provided was excellent. The service representative explained the problem in detail, and provide recommendations to resolve the problem. The service representative explained the problem in detail, and provide recommendations to resolve the problem. More

This Acura dealer's customer service was and still is exceptional from the phone scheduling to the service department rep (Kelly Gilbertson) inviting me back into my car. Every effort was made to ensure exceptional from the phone scheduling to the service department rep (Kelly Gilbertson) inviting me back into my car. Every effort was made to ensure my time spent waiting was pleasant with periodic updates on the progress of my car. I've bought and been with this Acura dealership for quite some time and with each visit the experience has been great. Feels like they're my personal pit crew. More