AutoNation Acura South Bay - Service Center

Gabrielle helped me with the B1 service and tire replacement of my RDX. A nail was found on one of the tires. Thank you for the excellent and smooth service. Look forward to working with you again s replacement of my RDX. A nail was found on one of the tires. Thank you for the excellent and smooth service. Look forward to working with you again soon. More

Me. Gabrielle actions reflect excellent customer service and professionalism during my recent visit with Auto Nation Acura, South Bay. and professionalism during my recent visit with Auto Nation Acura, South Bay. More

I’ve had 3 different Acuras over the past 20 years and I’m so happy with this dealership that I’m not going to change. I trust their commitment to the work and appreciate the service they have given to me I’m so happy with this dealership that I’m not going to change. I trust their commitment to the work and appreciate the service they have given to me over the years. I recommend Steve in the service department. He’s been my service associate for the past 20 years! More

Great customer service from Nathan. They washed my car. I didn’t feel pressure to do the suggestions recommended They washed my car. I didn’t feel pressure to do the suggestions recommended More

Very impressive and happy to visit. The rep there took care very well and responsive. The rep there took care very well and responsive. More

Gabrielle was very thorough about what was being worked on and she always kept me in the loop of the status of the repairs. on and she always kept me in the loop of the status of the repairs. More

Steve Ravaglia at South Bay Acura was great. He was honest, knowledgeable, and thorough. Very nice and comforting experience with Steve R. Thanks again!!! He was honest, knowledgeable, and thorough. Very nice and comforting experience with Steve R. Thanks again!!! More

Great place to get my car service. Very professional. They took me right away at the time my appointment was scheduled. We will be back. Thank you for the great service. Very professional. They took me right away at the time my appointment was scheduled. We will be back. Thank you for the great service. More

Until today I would have recommended this service center. Today I left truly disappointed in the service I received. I made a 9:30 appointment for 3350-mile service. Pretty sure this would just be an oil Today I left truly disappointed in the service I received. I made a 9:30 appointment for 3350-mile service. Pretty sure this would just be an oil change and safety check. 45 minutes to two hours at the most, I chose to wait for my car. Four hours and 15 minutes later (and having a 2 PM doctor appointment ), I decided it was time to go check on when my car would be finished! No way does a an oil change take over four hours!!! As I had made an appointment, I see no excuse (no matter how busy the service center is) for having to wait this long. In the past, Steve has checked in with me on the service progress. No one ever notified me it would take longer. When I mentioned "four hours for an oil change?", I was told sometimes it takes that long. UNACCEPTABLE! If the service center is too busy to do an oil change, they should not book appointments for that time. Now in all fairness, I do realize they are working at a disadvantage because of the remodel but it shouldn't take four hours to service the car AND shuttle the vehicle back and forth. YES, I left the center very upset and unsatisfied with the day's service and communication!!!!! More

From moment I arrived all the staff were here extremely helpful and courteous. My service tech kept me informed of status and expedited my service as quickly as possible. helpful and courteous. My service tech kept me informed of status and expedited my service as quickly as possible. More