AutoNation Acura North Orlando - Service Center

Excellent customer service and value. Hope Allen took great care of me. She is friendly, knowledgeable, and service oriented. I recommend the dealership and their service team. great care of me. She is friendly, knowledgeable, and service oriented. I recommend the dealership and their service team. More

I scheduled my service appointment for 7:30 AM and when I arrived I was told to wait in the lounge until the Service Advisor was ready. I waited 10 minutes and still no one. I had to go back to the Service arrived I was told to wait in the lounge until the Service Advisor was ready. I waited 10 minutes and still no one. I had to go back to the Service to ask when someone would be with me as I had to go to work. Finally a few minutes after the Service Advisor came back and quickly provided the paperwork for me to sign. I later received a call around noon that my vehicle was ready for pick up. I arrived at 5:10 PM and was again told to wait in the lounge. I waited 15 minutes before heading to Service again. Once the advisor saw me he was able to go over the services completed in a quick and detail manner. My biggest issue was the wait time before and after to speak with an advisor especially when an appointment is made due to having to get to work on time. More

Always friendly! Lee from the Service department assisted me. He was friendly and kind. He gave me a realistic time frame to expect my service to be complete and was on time. me. He was friendly and kind. He gave me a realistic time frame to expect my service to be complete and was on time. More

Carolyn provided excellent service. She explained all options to me before any work was approved. options to me before any work was approved. More

Easy to work with and very pleasant people. Helpful and knowledgeable staff. Wi-Fi stations and TV but not so loud that it bothers everybody.I've been a customer for many years and and love it. knowledgeable staff. Wi-Fi stations and TV but not so loud that it bothers everybody.I've been a customer for many years and and love it. More

Carolyn was very attentive to me and my needs. I would recommend the dealership and service department to friends and family. recommend the dealership and service department to friends and family. More

Amazing customer service, would definitely schedule my service appointment with Jiovanna again. service appointment with Jiovanna again. More

Jeff was my service adviser. He was very professional and informative as to the issues I was experiencing with my car were. He kept me up to date on what had been diagnosed and the progress of everything. I informative as to the issues I was experiencing with my car were. He kept me up to date on what had been diagnosed and the progress of everything. I would gladly recommend Jeff and will deal directly with him on any future needs for my car. Thanks again Jeff for your outstanding service that you and the Acura North team provided! More

It has to do with Hope. I always feel like she goes out of her way to make sure I’m comfortable and confident in the service department. Never feel pressured and she explains things very well. I’m 66 year of her way to make sure I’m comfortable and confident in the service department. Never feel pressured and she explains things very well. I’m 66 years old and have never felt better with a service advisor. She certainly is a superstar! Thanks to Victor also! More

Dealership in clean and nicely decorated and employees are all courteous and friendly and are not aggressive are all courteous and friendly and are not aggressive More