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AutoNation Acura North Orlando - Service Center
Sanford, FL
695 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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695 Reviews of AutoNation Acura North Orlando - Service Center
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May 09, 2022
Dealer provides prompt professional service by appointment. Facilities are clean and and comfortable. Service personnel are friendly and courteous. appointment. Facilities are clean and and comfortable. Service personnel are friendly and courteous. More
by Charles M
Employees Worked With
Julianne
May 09, 2022
I scheduled an appointment on 05/04/22 (Wed) for replacement of front struts on my 2014 MDX. This was my second visit after parts were ordered one week prior. Drove 45 minutes to the dealership and replacement of front struts on my 2014 MDX. This was my second visit after parts were ordered one week prior. Drove 45 minutes to the dealership and arrived in time for 8am appointment. At 9am, I received the following text message: "Hey there this is marcos with acura service. I spoke with the technician and we are missing about half the shop of technicians due to vacation so he told me it would take most of the day. either we can reschedule for a day with more time and a loaner if you think that would work best for you - Marcos" Given that I took time off from work to have my car worked on that morning and that I told the service advisor that I would be waiting with the car when I made the appointment, this was very disappointing on a number of levels and I expect more from that dealership having purchased three cars there. Why were half of the technicians allowed to take vacation on the same day? Why wasn't I notified the day prior that there would not be a sufficient number of technicians to service my vehicle? Why were all of these technicians out on a Wednesday? Ultimately, they finished the job around 1:30pm which was better than originally forecasted by the service advisor, but the fact that it took 5.5 hours and that we had to have the ridiculous discussion (via text; not in person -- I was sitting in the waiting area at the dealership) about 1/2 of the technicians being out on vacation left a bad taste in my mouth. More
by DB
Employees Worked With
Marcos
May 02, 2022
Everyone was courteous. This is not my first time here. Actually, I go back and forth depending on which location I'll be close to on the day of the appointment. I know I ha This is not my first time here. Actually, I go back and forth depending on which location I'll be close to on the day of the appointment. I know I have a choice but I'm glad it's not an issue. More
by 4Sonia2
Employees Worked With
Jeffrey
May 02, 2022
The service I received was excellent. They kept me updated via text which I think is great. The video feature was new to me and I thought that was wonderful. Very good service. They kept me updated via text which I think is great. The video feature was new to me and I thought that was wonderful. Very good service. More
by Mph6753
Employees Worked With
Marcos
