AutoNation Acura North Orlando

2007 TL service Had my car worked on under warranty. Came in and Victor took care of my issues. He also found a few other problems which he told me. The communication Had my car worked on under warranty. Came in and Victor took care of my issues. He also found a few other problems which he told me. The communication from beginning to end was perfect! More

Do not buy from this dealer DON'T BUY FROM HERE! I do not recommend this dealership not even to my worst enemy. I purchased my first financed car here. When I got there everyone DON'T BUY FROM HERE! I do not recommend this dealership not even to my worst enemy. I purchased my first financed car here. When I got there everyone was friendly and eager to sell me a car, I was excited when I did my paper work everything came back fine, so I was happy I left that night made it home the next day I was having serious problems with my car. The car was shutting off when I slowed down then the carpet was soaked in water. There was a leak in the car I called them they wanted me to bring it back in mind you i live in Tampa. So I brought the car in they kept my car for a week I call them Friday they told me come in pick up your car tomorrow I drive half way there to make sure my car is ready for pick up and Adam the manager tells me no the car isn't ready. I was so upset finally after 2 weeks later I get my car. They offer me a warranty for 6 months Adam said take it in no charge any issues. When it came time for my payment I went in to the place that approved me for the auto loan and it stated I owned double the amount because the interest rate was high I was never talked to about the interest rate or how many places they applied for a car load I checked my credit they went through 9 auto loan places but they never made me aware of this now my credit has 9 hard inquires. To top it off I'm 3 months down the road and my car is messed up once again and Adam won't even call me back. PLEASE DON'T BUY FROM AUTO NATION ACURA THEY ARE SCAMMERS AND TERRIBLE PEOPLE. So adding to my review I have called them over a 2 weeks and I have not got a call back these people are very rude and won't call you back. Considering taking legal action. More

Very Disappointed in my recent service I have purchased about 7 vehicles from this dealership and always gotten them serviced here and in the past found the service to be very good. But I I have purchased about 7 vehicles from this dealership and always gotten them serviced here and in the past found the service to be very good. But I was in with my wife's 2015 MDX on New Year's Eve for a 7:30 appointment which we made on line and got a confirmation call the day before. When I got there, they did not have the appointment on their books and did not know why. Victor the service writer did not seem to have much knowledge about the MDX and some concerns that we had. I was there for an oil and filter change. I was the first one there and it took over 2 hours for the service. They washed the car with dirty water and the windows were so dirty that I had use washer fluid to clean the windshield and I got the car washed after I got home. For the first time in about 16 years of getting vehicles serviced here, they sprayed some kind of strong flowery scent in the car. My wife has allergies and we have had to park the car outside running the ac for two days to try to get the smell out. I called and left a message for Victor to call me and gave him my cell phone number. I have never received a call back. I am so disappointed in the service. I don't know what has happened at this dealership but there are many new faces and it does not have the same professional feel that it had in the past. I am not sure that I will be willing to make the 25 mile drive to get my vehicles serviced there. Our family is currently driving 4 Acuras and we may have to find a new place for service. I will say that I spoke to the service technician himself about a software update that he was doing and he seemed very nice. More

Great Communication Steven was very responsive and cordial, even though we couldn't quite put a deal together. These guys are definitely worth looking at just for custome Steven was very responsive and cordial, even though we couldn't quite put a deal together. These guys are definitely worth looking at just for customer service. Thanks! More

Manipulative arrogant condescension with a beautiful lounge Straight up liars. These guys give used car salesmen bad names. On the phone, indicated a list price of $25k was for sale at $23k. Drove over 100 m Straight up liars. These guys give used car salesmen bad names. On the phone, indicated a list price of $25k was for sale at $23k. Drove over 100 miles round trip. At the dealer, the price was the original list price and the used car manager accused us of being "confused" with so many internet listings and that the email listed the correct price. Not an apology, just condescension and an attempt to provide a google class on internet used car searches. Full disclosure, the email matched the on site offer, however, the bait and switch technique to get customers on site is unconscionable. More

Acura Purchase Nice Dealership with a no pressure approach. Highly recommend asking for Josh Parazine. He was very helpful, and professional in the process of this p Nice Dealership with a no pressure approach. Highly recommend asking for Josh Parazine. He was very helpful, and professional in the process of this purchase. More

Horrible customer service Service manager literally said she didn't care because my MDX was a piece of junk. She kept interrupting me and would listen to anything until I got u Service manager literally said she didn't care because my MDX was a piece of junk. She kept interrupting me and would listen to anything until I got upset. Had to call Acura corporate just to get ahold of Autonation's service manger. Do not go there! More

New Acura for my son We leased a 2016 ILX for my son and the experience was easy, up front and outstanding from end to end. My son identified the favorable Acura lease ter We leased a 2016 ILX for my son and the experience was easy, up front and outstanding from end to end. My son identified the favorable Acura lease terms via google search and we went to see the cars as a part of our due diligence. We were very impressed with the cars and their pricing. The lease terms were good enough to convince us to buy. The staff, service and buying process went off without a hitch and in a timely manner. At all times the staff were friendly and transparent with their dealings. More

Great experience buying a car This is the 3rd car I have bought from them as the salesman and the service department are great. Neil was great to work with on the purchasing side a This is the 3rd car I have bought from them as the salesman and the service department are great. Neil was great to work with on the purchasing side as he was a true no-pressure salesman. Robin heads their customer support staff and they really are customer orientated. I would highly recommend them. More

Just got 2nd lease with this dealer! I shopped around a lot before I got my second lease with this dealership and I'm glad I did. Everyone I dealt with was extremely professional, and kno I shopped around a lot before I got my second lease with this dealership and I'm glad I did. Everyone I dealt with was extremely professional, and knowledgeable about there product. Very happy with my deal on an RDX 2016. More