AutoNation Acura North Orlando

Manipulative arrogant condescension with a beautiful lounge Straight up liars. These guys give used car salesmen bad names. On the phone, indicated a list price of $25k was for sale at $23k. Drove over 100 m Straight up liars. These guys give used car salesmen bad names. On the phone, indicated a list price of $25k was for sale at $23k. Drove over 100 miles round trip. At the dealer, the price was the original list price and the used car manager accused us of being "confused" with so many internet listings and that the email listed the correct price. Not an apology, just condescension and an attempt to provide a google class on internet used car searches. Full disclosure, the email matched the on site offer, however, the bait and switch technique to get customers on site is unconscionable. More

Acura Purchase Nice Dealership with a no pressure approach. Highly recommend asking for Josh Parazine. He was very helpful, and professional in the process of this p Nice Dealership with a no pressure approach. Highly recommend asking for Josh Parazine. He was very helpful, and professional in the process of this purchase. More

Horrible customer service Service manager literally said she didn't care because my MDX was a piece of junk. She kept interrupting me and would listen to anything until I got u Service manager literally said she didn't care because my MDX was a piece of junk. She kept interrupting me and would listen to anything until I got upset. Had to call Acura corporate just to get ahold of Autonation's service manger. Do not go there! More

New Acura for my son We leased a 2016 ILX for my son and the experience was easy, up front and outstanding from end to end. My son identified the favorable Acura lease ter We leased a 2016 ILX for my son and the experience was easy, up front and outstanding from end to end. My son identified the favorable Acura lease terms via google search and we went to see the cars as a part of our due diligence. We were very impressed with the cars and their pricing. The lease terms were good enough to convince us to buy. The staff, service and buying process went off without a hitch and in a timely manner. At all times the staff were friendly and transparent with their dealings. More

Great experience buying a car This is the 3rd car I have bought from them as the salesman and the service department are great. Neil was great to work with on the purchasing side a This is the 3rd car I have bought from them as the salesman and the service department are great. Neil was great to work with on the purchasing side as he was a true no-pressure salesman. Robin heads their customer support staff and they really are customer orientated. I would highly recommend them. More

Just got 2nd lease with this dealer! I shopped around a lot before I got my second lease with this dealership and I'm glad I did. Everyone I dealt with was extremely professional, and kno I shopped around a lot before I got my second lease with this dealership and I'm glad I did. Everyone I dealt with was extremely professional, and knowledgeable about there product. Very happy with my deal on an RDX 2016. More

Zero integrity The sales person as well as he general manger play games with the customer & do not care about customer service They promised to get the vehicle rea The sales person as well as he general manger play games with the customer & do not care about customer service They promised to get the vehicle ready for delivery but keep lying about parts on back order which I verified with the service Dept were in stock More

Horrible customer service and repair experience Absolutely horrible customer service! I would never recommend this deal and at this point neither the manufacturer. I purchased my 2010 Acura TSX bran Absolutely horrible customer service! I would never recommend this deal and at this point neither the manufacturer. I purchased my 2010 Acura TSX brand new off the lot. Over the years I have experienced several problems. I have had to replace all of the door locks due to electrical problems. My engine burns off at least 1 quart to 3 1/2 of oil in under 1,000 miles. I complained about this two years after buying the vehicle. Took it back to Auto Nation Acura Service Department and was told that it was normal for the vehicle to burn 1 quart to 3 1/2 in under 1,000 miles. I have taken my vehicle back to Auto Nation Acura three times in the last 3,000 miles (1,000 miles each time) and each time they found that I lost at least a 1 quart in under 1,00 miles. The Service Department Director was not helpful and rude. She pointed out that because my profession did not deal with cars that I would not know. I spoke to the General Manager and he told me that there is nothing wrong with my car and that it is normal for Acura and Honda vehicles to burn up to 1 to 2 quarts in under 1,000 miles. I was sold a lemon and Auto Nation Acura refuses to take responsibility despite the warranty. Acura recently sent out a bulletin that a select number of vehicles (including my car) were identified as possibly having oil consumption problems. According to Auto Nation Acura Service Department there is "No indication to suggest that my vehicle is experiencing oil consumption problems." This place is disappointing considering when the vehicle was sold to me the representatives were initially helpful. Now they refuse to take responsibility and hold themselves accountable. More

Terrible management skills The manager of this center does not take care of the situations related to customers even when the problems are created by the dealership. Not only t The manager of this center does not take care of the situations related to customers even when the problems are created by the dealership. Not only that, the manager care less about customers' issues. More

Happiest customer ever!!! Let me start by saying that if you're looking for the absolute best Service Department anywhere, then this is the place. Adam is the General Manager, Let me start by saying that if you're looking for the absolute best Service Department anywhere, then this is the place. Adam is the General Manager, and Brian and Kenny are Service Managers, all of whom took great care of us after we bought our gently used 2005 Infiniti QX56. The person who owned it obviously took great care of it, and it runs perfectly! However, when Acura took it in on trade they did a thorough inspection and found that the steering column, front brakes, and oil filter housing seal were in need of repair. All of which was completed prior to me even looking at the vehicle. We bought the car at the end of October 2014 as a birthday present for my wife. She had been driving a 2000 Ford Expedition that we bought in 2004 with 70k miles on it (it was an excellent car). But after two kids and 190k miles it was time to retire the old girl. The Infiniti suited our needs perfectly, and we purchased it, even though it already had 100k miles on it. But, since Acura took it on trade, and with the great condition it was in, I went ahead and got it. Unfortunately, soon after driving it home, the steering column was loose. So, I called Acura, and they said to bring it back in for them to evaluate whether they could do anything. Well, they did something all right. They kept the car until they could locate a suitable replacement steering column, and provided us with a loaner vehicle, not once, but three separate times while they ordered and replaced five different steering columns. Also, that in that same time period, during one of the few weeks we had the car back, the brake system failed and I had to have it repaired at a cost of $1250. But, that's merely a coincidence of the timing. Acura took care of that repair in as best of a cost effective manner as possible. In the time that we’ve owned the car, we’ve actually only had it in our possession for about two months as Brian and Kenny were relentless in their mission to ensure that we were totally happy. They also took care of a few other minor issues: the side mirror switch had to be replaced, the ignition switch was loose and they had to order new bolts. All of which, they had to order parts and incur labor hours to repair. I can’t say enough great things about the level of service, respect, and willingness to provide great customer service that Autonation Acura of Sanford has provided my family. My Wife loves the car, and the kids can’t get enough of all the space it provides. Thank you Autonation Acura for all you did for us. – Jack Gross, Lake Mary, FL. More