AutoNation Acura North Orlando

Very Disappointed in my recent service I have purchased about 7 vehicles from this dealership and always gotten them serviced here and in the past found the service to be very good. But I I have purchased about 7 vehicles from this dealership and always gotten them serviced here and in the past found the service to be very good. But I was in with my wife's 2015 MDX on New Year's Eve for a 7:30 appointment which we made on line and got a confirmation call the day before. When I got there, they did not have the appointment on their books and did not know why. Victor the service writer did not seem to have much knowledge about the MDX and some concerns that we had. I was there for an oil and filter change. I was the first one there and it took over 2 hours for the service. They washed the car with dirty water and the windows were so dirty that I had use washer fluid to clean the windshield and I got the car washed after I got home. For the first time in about 16 years of getting vehicles serviced here, they sprayed some kind of strong flowery scent in the car. My wife has allergies and we have had to park the car outside running the ac for two days to try to get the smell out. I called and left a message for Victor to call me and gave him my cell phone number. I have never received a call back. I am so disappointed in the service. I don't know what has happened at this dealership but there are many new faces and it does not have the same professional feel that it had in the past. I am not sure that I will be willing to make the 25 mile drive to get my vehicles serviced there. Our family is currently driving 4 Acuras and we may have to find a new place for service. I will say that I spoke to the service technician himself about a software update that he was doing and he seemed very nice. More

Great Communication Steven was very responsive and cordial, even though we couldn't quite put a deal together. These guys are definitely worth looking at just for custome Steven was very responsive and cordial, even though we couldn't quite put a deal together. These guys are definitely worth looking at just for customer service. Thanks! More

Manipulative arrogant condescension with a beautiful lounge Straight up liars. These guys give used car salesmen bad names. On the phone, indicated a list price of $25k was for sale at $23k. Drove over 100 m Straight up liars. These guys give used car salesmen bad names. On the phone, indicated a list price of $25k was for sale at $23k. Drove over 100 miles round trip. At the dealer, the price was the original list price and the used car manager accused us of being "confused" with so many internet listings and that the email listed the correct price. Not an apology, just condescension and an attempt to provide a google class on internet used car searches. Full disclosure, the email matched the on site offer, however, the bait and switch technique to get customers on site is unconscionable. More

Acura Purchase Nice Dealership with a no pressure approach. Highly recommend asking for Josh Parazine. He was very helpful, and professional in the process of this p Nice Dealership with a no pressure approach. Highly recommend asking for Josh Parazine. He was very helpful, and professional in the process of this purchase. More

Horrible customer service Service manager literally said she didn't care because my MDX was a piece of junk. She kept interrupting me and would listen to anything until I got u Service manager literally said she didn't care because my MDX was a piece of junk. She kept interrupting me and would listen to anything until I got upset. Had to call Acura corporate just to get ahold of Autonation's service manger. Do not go there! More

New Acura for my son We leased a 2016 ILX for my son and the experience was easy, up front and outstanding from end to end. My son identified the favorable Acura lease ter We leased a 2016 ILX for my son and the experience was easy, up front and outstanding from end to end. My son identified the favorable Acura lease terms via google search and we went to see the cars as a part of our due diligence. We were very impressed with the cars and their pricing. The lease terms were good enough to convince us to buy. The staff, service and buying process went off without a hitch and in a timely manner. At all times the staff were friendly and transparent with their dealings. More

Great experience buying a car This is the 3rd car I have bought from them as the salesman and the service department are great. Neil was great to work with on the purchasing side a This is the 3rd car I have bought from them as the salesman and the service department are great. Neil was great to work with on the purchasing side as he was a true no-pressure salesman. Robin heads their customer support staff and they really are customer orientated. I would highly recommend them. More

Just got 2nd lease with this dealer! I shopped around a lot before I got my second lease with this dealership and I'm glad I did. Everyone I dealt with was extremely professional, and kno I shopped around a lot before I got my second lease with this dealership and I'm glad I did. Everyone I dealt with was extremely professional, and knowledgeable about there product. Very happy with my deal on an RDX 2016. More

Zero integrity The sales person as well as he general manger play games with the customer & do not care about customer service They promised to get the vehicle rea The sales person as well as he general manger play games with the customer & do not care about customer service They promised to get the vehicle ready for delivery but keep lying about parts on back order which I verified with the service Dept were in stock More

Horrible customer service and repair experience Absolutely horrible customer service! I would never recommend this deal and at this point neither the manufacturer. I purchased my 2010 Acura TSX bran Absolutely horrible customer service! I would never recommend this deal and at this point neither the manufacturer. I purchased my 2010 Acura TSX brand new off the lot. Over the years I have experienced several problems. I have had to replace all of the door locks due to electrical problems. My engine burns off at least 1 quart to 3 1/2 of oil in under 1,000 miles. I complained about this two years after buying the vehicle. Took it back to Auto Nation Acura Service Department and was told that it was normal for the vehicle to burn 1 quart to 3 1/2 in under 1,000 miles. I have taken my vehicle back to Auto Nation Acura three times in the last 3,000 miles (1,000 miles each time) and each time they found that I lost at least a 1 quart in under 1,00 miles. The Service Department Director was not helpful and rude. She pointed out that because my profession did not deal with cars that I would not know. I spoke to the General Manager and he told me that there is nothing wrong with my car and that it is normal for Acura and Honda vehicles to burn up to 1 to 2 quarts in under 1,000 miles. I was sold a lemon and Auto Nation Acura refuses to take responsibility despite the warranty. Acura recently sent out a bulletin that a select number of vehicles (including my car) were identified as possibly having oil consumption problems. According to Auto Nation Acura Service Department there is "No indication to suggest that my vehicle is experiencing oil consumption problems." This place is disappointing considering when the vehicle was sold to me the representatives were initially helpful. Now they refuse to take responsibility and hold themselves accountable. More