AutoNation Acura North Orlando

DON'T TRY TO BUY A CAR HERE THEY'LL WASTE YOUR TIME test drove a car, emailed later that evening and made an offer. The manager, Adam Safdari, emailed me back agreeing to price, i got there yesterday r test drove a car, emailed later that evening and made an offer. The manager, Adam Safdari, emailed me back agreeing to price, i got there yesterday ready to buy and he tried to pull the ole bait and switch, brought out a different vehicle that i had NEVER seen before, then wouldn't honor price for the car i ACTUALLY drove. Don't waste your time like they did mine! TERRIBLE service. More

Spiro, does not know customer service My first experience with my local Acura Dealer. I bought my 2010 Honda Pilot 3.5L EXL from Treasure coast Acura with a brand new 100 month Acura ba My first experience with my local Acura Dealer. I bought my 2010 Honda Pilot 3.5L EXL from Treasure coast Acura with a brand new 100 month Acura battery. The battery is just over 36-months old, by the build data sticker 11-14. The battery seams to have gone bad. I called in to bring it in to have it tested. Talked with the parts department and they directed me to the service department for some reason, after describing my problem. When I was transferred to the service department and talked to Spiro. I asked to get instructions on how and when to bring it in. They asked where the battery was purchase from and what vehicle it was on and he promptly told me that we don't have Honda Pilot parts, we are a Acura dealer. Then made the example that you do not go to Apple store for Android parts. We do not have Honda parts here. It must be his first day. Bottom line is if you don't have a Acura, even if it is the main manufacture of the vehicle HONDA, don't ask these guys to do anything.. More

THE WORST CUSTOMER SERVICE - ACURA SANFORD STORE That was the worst experience I have ever faced. The finance Manager brought us the Smart Choice Menu with a price that we agreed on. He then asked us That was the worst experience I have ever faced. The finance Manager brought us the Smart Choice Menu with a price that we agreed on. He then asked us to run the credit by filling out the credit application. Then he asked us to come the following day as it is Sunday and the banks are closed. The following day my wife went to get the final paperwork that when they increased the vehicle price $1,500 and when we said that is not the price and my wife left. The GM called me and I thought he called to apologies or see a middle way but he started naming me "Lier" and "Don't call yourself a customer". My response is "Thank you for letting me I am not a customer" as I am a customer that should be treated with respect and dignity same like everybody else and the same like I treated you. I am sorry to share that experience but I am sharing it with others to avoid going through the same tunnel. More

Great Experience I worked with Jeff Makowski at this dealership to lease a new car. It was an excellent experience. The process was smooth and Jeff and others were abl I worked with Jeff Makowski at this dealership to lease a new car. It was an excellent experience. The process was smooth and Jeff and others were able to answer all of my questions and concerns. I would definitely recommend this dealership and Jeff Makowski. More

Bad Leasing Experience at AutoNation Acura I am extremely disappointed with the customer service from this dealership. I signed the papers on a lease deal and took delivery of an Acura TLX I am extremely disappointed with the customer service from this dealership. I signed the papers on a lease deal and took delivery of an Acura TLX late Sunday night after the dealership had closed (around 6:30 p.m.), following an unnecessarily long negotiating period, and wait for the paperwork and the car to be prepared. I had been choosing between the Acura TLX and a BMW 320i. The following day, at around 1:00 p.m.) I received a revised offer from BMW for a significantly lower monthly lease payment (around 15% less than both the prior BMW offer and what I was paying Acura). I recognize that BMW should have been a little more timely with their best and final offer, but it was still a big chunk of change ($1,800 over the 36 monthy lease period) that I would be foolish to not pursue. I immediately called the Acrua dealership, provided them with a copy of the offer from BMW, and gave them the option of reducing my lease payments by about 10% (about $1,100 over the lease term), or voiding the deal and taking back their car. I even offered to pay them for the 30 miles I drove between the dealership and my house, and any other out of pocket fees they incurred. To my surprise, the State of Florida does not have a 72 hour cooling off period on auto lease deals, but I expected that a luxury car dealership would want to maker sure that its customers are happy, and would be more concerned with maintaining a good reputation and long term customer (I have driven nothing but Hondas and Acuras for the last 28 years) than insisting on going forward with a deal that was less than 24 hours old. If Acura truly had made their best and final offer to me, they could simply take back the car, which they could easily sell to another customer, and hand me back my used Acura TL, which was still on the lot. After multiple calls with multiple AutoNation representatives (sales person, supervising manager, and finally general manager) over a 5 hour lapse of time, the final response from AutoNation Acura to my offer was a big fat NO. They refused to either void the deal, or provide any reduction on the lease price, and offered no other accommodation; not even a free oil change. (BMW, by the way, provides free maintenance throughout the lease term.) The worst part about this experience is that I love the car, and the joy and satisfaction of the new car experience has now been ruined because of the short-sighted approach of the managers at this dealership. Needless to say, I am not a satisfied AutoNation Acura customer, and will not be recommending this dealership to any of my friends or acquaintances. More

Salesman I had as a salesman Jim who was very knowlegable and answered all my questions. Would highly reommend Jim for all your needs when you purchase you Acu I had as a salesman Jim who was very knowlegable and answered all my questions. Would highly reommend Jim for all your needs when you purchase you Acura. Autonation Acura should be proud of their salesman Jim Thanks Jim for such a great experience. I will ask for Jim when I return. More

2007 TL service Had my car worked on under warranty. Came in and Victor took care of my issues. He also found a few other problems which he told me. The communication Had my car worked on under warranty. Came in and Victor took care of my issues. He also found a few other problems which he told me. The communication from beginning to end was perfect! More

Do not buy from this dealer DON'T BUY FROM HERE! I do not recommend this dealership not even to my worst enemy. I purchased my first financed car here. When I got there everyone DON'T BUY FROM HERE! I do not recommend this dealership not even to my worst enemy. I purchased my first financed car here. When I got there everyone was friendly and eager to sell me a car, I was excited when I did my paper work everything came back fine, so I was happy I left that night made it home the next day I was having serious problems with my car. The car was shutting off when I slowed down then the carpet was soaked in water. There was a leak in the car I called them they wanted me to bring it back in mind you i live in Tampa. So I brought the car in they kept my car for a week I call them Friday they told me come in pick up your car tomorrow I drive half way there to make sure my car is ready for pick up and Adam the manager tells me no the car isn't ready. I was so upset finally after 2 weeks later I get my car. They offer me a warranty for 6 months Adam said take it in no charge any issues. When it came time for my payment I went in to the place that approved me for the auto loan and it stated I owned double the amount because the interest rate was high I was never talked to about the interest rate or how many places they applied for a car load I checked my credit they went through 9 auto loan places but they never made me aware of this now my credit has 9 hard inquires. To top it off I'm 3 months down the road and my car is messed up once again and Adam won't even call me back. PLEASE DON'T BUY FROM AUTO NATION ACURA THEY ARE SCAMMERS AND TERRIBLE PEOPLE. So adding to my review I have called them over a 2 weeks and I have not got a call back these people are very rude and won't call you back. Considering taking legal action. More

Very Disappointed in my recent service I have purchased about 7 vehicles from this dealership and always gotten them serviced here and in the past found the service to be very good. But I I have purchased about 7 vehicles from this dealership and always gotten them serviced here and in the past found the service to be very good. But I was in with my wife's 2015 MDX on New Year's Eve for a 7:30 appointment which we made on line and got a confirmation call the day before. When I got there, they did not have the appointment on their books and did not know why. Victor the service writer did not seem to have much knowledge about the MDX and some concerns that we had. I was there for an oil and filter change. I was the first one there and it took over 2 hours for the service. They washed the car with dirty water and the windows were so dirty that I had use washer fluid to clean the windshield and I got the car washed after I got home. For the first time in about 16 years of getting vehicles serviced here, they sprayed some kind of strong flowery scent in the car. My wife has allergies and we have had to park the car outside running the ac for two days to try to get the smell out. I called and left a message for Victor to call me and gave him my cell phone number. I have never received a call back. I am so disappointed in the service. I don't know what has happened at this dealership but there are many new faces and it does not have the same professional feel that it had in the past. I am not sure that I will be willing to make the 25 mile drive to get my vehicles serviced there. Our family is currently driving 4 Acuras and we may have to find a new place for service. I will say that I spoke to the service technician himself about a software update that he was doing and he seemed very nice. More

Great Communication Steven was very responsive and cordial, even though we couldn't quite put a deal together. These guys are definitely worth looking at just for custome Steven was very responsive and cordial, even though we couldn't quite put a deal together. These guys are definitely worth looking at just for customer service. Thanks! More