AutoNation Acura North Orlando

They do not inspect thier "Certified Acura Cars" I recently sent a message to your online sales group in regards to the status of a car listed. I was called and told it was indeed in stock. I also re I recently sent a message to your online sales group in regards to the status of a car listed. I was called and told it was indeed in stock. I also received an email and Text. That was great. I liked the response. I replied to the sales person via text because i was at work and gave him the numbers that i needed to be at. They then sent me the paperwork to complete digitally. I completed that. I was then told they would be able to meet the numbers that i had given them. So I made the 2 hour trip down to pick up the car. I came in and the process was smooth until we got to the numbers. They were no where near what we had discussed. After completing the purchase that evening i drove the car home. While driving the car home i noticed a major safety issue. the right headlight was not lighting a portion of the road. The front collision sensor was false alerting and even triggered the breaks to cut on abruptly. The dealership was closed so i couldn’t turn around. It was 10pm. There were some other more minor issues that should have been addressed by your certified and multi point inspections. The emblems were falling off the back. The seat has a metal bar right at the part that your leg bends over. The rear speaker is blown. The rear seat belt clip is on the driver side is almost under the seat. I was able to pull recent service history and was able to find that the seat was pulled to replace the fuel pump. The seat belts were never pulled back through the seat when it was reinstalled. The rear passenger door would not open from the inside. The light behind the auto ac button is out or the auto option for the AC has quit working. All of this is occurring on a 2019 Acura TLX A-Spec with 7k miles on it. This car was originally sold as new at this dealership and then returned and resold to me as a certified car. I am beginning to think that it was a bought back lemon. I called your dealership the next day and they told me to take it to my local dealer. I was okay with that as i did not want to drive another 4 hours to deal with them. I took it to my local Acura dealer. They were upset that I had brought them this train wreck of a vehicle. The first thing they asked me was why don’t i take it back to them. They never did the certified inspection. I have called and tried to talk with the manager. He was rude and condescending.Called me a liar. I have the service repair order to prove they sent me home in an unsafe car. I would not suggest buying a used car from them. More

Purchasing an Acura TLX Attempted to purchase an 2019 Acura TLX from this dealership. Salesperson (Martin Burdick) and Used Car Director (Josua Guiterez). These two individu Attempted to purchase an 2019 Acura TLX from this dealership. Salesperson (Martin Burdick) and Used Car Director (Josua Guiterez). These two individuals are the rudest in sales which I have ever encountered. Was not able to purchase the 2019 Acura TLX which I wanted BUT once did anyone attempt to offer another vehicle to me. Then the salesperson had the audacity to text the next day inquiring if I still have interest or if he should close the file. My response: Sorry drove to Tampa this morning and purchased a beautiful 2019 Acura TLX A-Spec. Thank you sooo much for not working with me. Salesperson response: No need for apologies or sarcasm. I appreciate the opportunity. Me: No response. Salesperson: I'd love to see your new car-send me a pic! Salesperson: Didn't think so. Me: No response. Telephoned the Used Car Director. I requested that he instruct the salesperson to cease texting me. Used Car Director: Well your text was rude to the salesperson. Me: No your sales person did me a favor that car was not for me. The car which I purchased was for me. JUST RUDE & UNPROFESSIONAL. Will NEVER refer anyone or suggest anyone to do business from AutoNation Acura North Orlando. More

Ask for Josh Parazine I’d rather have needles poked in my eyes than shop for a car but Josh is not you “typical car salesman “ he made the whole process easy and effortle I’d rather have needles poked in my eyes than shop for a car but Josh is not you “typical car salesman “ he made the whole process easy and effortless. It’s hard to find honest and straightforward salespeople. Call Josh at Acura Autonation I’m Sanford he got us a great deal. More

Best car purchase experience ever These folks worked hard, both during and after our purchasing experience and we have probably never bought a car without some type of hiccup during th These folks worked hard, both during and after our purchasing experience and we have probably never bought a car without some type of hiccup during the process.....but the BIG difference here is, how they step up to resolve every single issue. Their GM is the best dealership manager I have ever met. More

Worst after sale service and staff is very rude I bought my car from here by trading in my old camry. There were supposed to pay off the my camry balance but it is still pending. Staff doesn't kn I bought my car from here by trading in my old camry. There were supposed to pay off the my camry balance but it is still pending. Staff doesn't know how to respond to customer. More

Purchasing my third Acura from Sanford Acura I originally walked into dealership with a question on my 09 TL navigation upgrade. I ofcourse always cruise the showroom of new Acura’s. I was approa I originally walked into dealership with a question on my 09 TL navigation upgrade. I ofcourse always cruise the showroom of new Acura’s. I was approached by Neil Persaud where 2 new Acura’s hit my eye. Neil then proceeded to to explain all the xxxxxxof each vehicle. Already an owner of 2 Acura’s it didn’t take much to persuade me. I told him straight out no game playing on pricing. I’ve owned many new vehicles. Said he would call me that evening with a price he was right on target we closed deal next day He was super honest and the day of the sale was extremely informative did not rush me and answered all my questions. Great experience thanks Neil Dale More

DON'T TRY TO BUY A CAR HERE THEY'LL WASTE YOUR TIME test drove a car, emailed later that evening and made an offer. The manager, Adam Safdari, emailed me back agreeing to price, i got there yesterday r test drove a car, emailed later that evening and made an offer. The manager, Adam Safdari, emailed me back agreeing to price, i got there yesterday ready to buy and he tried to pull the ole bait and switch, brought out a different vehicle that i had NEVER seen before, then wouldn't honor price for the car i ACTUALLY drove. Don't waste your time like they did mine! TERRIBLE service. More

Spiro, does not know customer service My first experience with my local Acura Dealer. I bought my 2010 Honda Pilot 3.5L EXL from Treasure coast Acura with a brand new 100 month Acura ba My first experience with my local Acura Dealer. I bought my 2010 Honda Pilot 3.5L EXL from Treasure coast Acura with a brand new 100 month Acura battery. The battery is just over 36-months old, by the build data sticker 11-14. The battery seams to have gone bad. I called in to bring it in to have it tested. Talked with the parts department and they directed me to the service department for some reason, after describing my problem. When I was transferred to the service department and talked to Spiro. I asked to get instructions on how and when to bring it in. They asked where the battery was purchase from and what vehicle it was on and he promptly told me that we don't have Honda Pilot parts, we are a Acura dealer. Then made the example that you do not go to Apple store for Android parts. We do not have Honda parts here. It must be his first day. Bottom line is if you don't have a Acura, even if it is the main manufacture of the vehicle HONDA, don't ask these guys to do anything.. More

THE WORST CUSTOMER SERVICE - ACURA SANFORD STORE That was the worst experience I have ever faced. The finance Manager brought us the Smart Choice Menu with a price that we agreed on. He then asked us That was the worst experience I have ever faced. The finance Manager brought us the Smart Choice Menu with a price that we agreed on. He then asked us to run the credit by filling out the credit application. Then he asked us to come the following day as it is Sunday and the banks are closed. The following day my wife went to get the final paperwork that when they increased the vehicle price $1,500 and when we said that is not the price and my wife left. The GM called me and I thought he called to apologies or see a middle way but he started naming me "Lier" and "Don't call yourself a customer". My response is "Thank you for letting me I am not a customer" as I am a customer that should be treated with respect and dignity same like everybody else and the same like I treated you. I am sorry to share that experience but I am sharing it with others to avoid going through the same tunnel. More

Great Experience I worked with Jeff Makowski at this dealership to lease a new car. It was an excellent experience. The process was smooth and Jeff and others were abl I worked with Jeff Makowski at this dealership to lease a new car. It was an excellent experience. The process was smooth and Jeff and others were able to answer all of my questions and concerns. I would definitely recommend this dealership and Jeff Makowski. More