AutoNation Acura North Orlando

extremely rude new car sales manager, absurd pricing spent time researching luxury SUVs and determined the Acura MDX was best for us. the salesman, Q, was well versed in knowledge of the vehicle. We ha spent time researching luxury SUVs and determined the Acura MDX was best for us. the salesman, Q, was well versed in knowledge of the vehicle. We had spoken with other Acura dealerships and had a ballpark of the pricing. We had visited this dealership at least two times in the previous week then a third time for a test drive. We sat and reviewed numbers but these were a few thousand higher than other verbal quotes. the new car sales manager came by and told us we could not take the offer sheet with us. i was surprised since then said they would match other offers if we brought another offer sheet in to them. i commented that Q, our salesperson, did a good job in explaining the car and its features to us but we needed to think this over for a day. The new car sales manager responded, "he didnt't do a good job because you didn't buy a car." i thought this was quite rude. as we left we decided that an Acura MDX was the car we wanted, we would not purchase from this dealership. i received a follow up text from Q and i told him we purchased a 2020 red MDX, all wheel drive with the tech package at a prices lower than they offered for the base model. He then responded that we could have been out the door at $41,500 for what we bought, yet their offer for a lesser vehicle was $4,000 higher than that. he then texted, "Thanks for wasting my time." We drove 45 minutes to another dealer rather than 5 minutes to them to purchase. we will use them for maintenance since we bought the maintenance package, but would NEVER recommend them for anything else. They are what give car salesmen and dealerships a bad name. More

Worst used car buying experience ever. DON’T WASTE YOUR TIME Was lied to by the GM and used car sales manager. Both were extremely rude and disrespectful to me. They sold me a car they said they inspected but d Was lied to by the GM and used car sales manager. Both were extremely rude and disrespectful to me. They sold me a car they said they inspected but did not. Drove vehicle off lot after purchase and brought back next day for front end problems and emission problems. They kept it a week and I was back the following day for headlight problems. Basically they wouldn’t even pull it into the service garage to trouble shoot. After about a month of lies, disrespect, rudeness and not making safe the car that I had in my possession less than 3 days when they were notified of the headlight safety issue, I had no choice but to bring to another repair shop. Much more to the story, see BBB and Yelp. These are the rudest, most disrespectful people I have ever encountered. At one point the used sales manager told me to get out and never come back and never call there again. Trust me, I did not deserve that. Obviously they did not want to pay for all the repairs and honor the 5 day money back guarantee. DO YOURSELF A FAVOR, STAY AWAY FROME THESE PEOPLE, they are really bad news. More

Be informed and confident I am a formidable customer. I not only research the car that I am interested in purchasing, but I also scrutinize the financial details and double che I am a formidable customer. I not only research the car that I am interested in purchasing, but I also scrutinize the financial details and double check the data calculations much to the chagrin of the GM, sales staff and financial rep. After emailing to inform the management about a negative sales experience, I received an email from the GM, Rob Breedlove. After exchanging a few more emails, we set an appointment and not surprisingly the initial trade-in offer for my Lexus was not on target based on comparable offers from other Acura dealerships in the Orlando metro area. When I informed Rob that I would not accept his non-competitive offer, he revised the proposal and agreed to match the other dealer's offer. Sadly, this "game" is inevitable in the majority of car sales transactions. On a positive note, Mike (sales representative) and Chuck (training sales representative) were both very professional and knowledgeable. The sales negotiation process is not within their purview, thus I hold them harmless for that aspect of the car purchase process. More

Ask for Matt I had a great buying experience with my low mile 2014 Camry. Matt got me the car I was looking for with no high pressure, just help. Ask for Matt for I had a great buying experience with my low mile 2014 Camry. Matt got me the car I was looking for with no high pressure, just help. Ask for Matt for finding you a great deal on your next car. More

They do not inspect thier "Certified Acura Cars" I recently sent a message to your online sales group in regards to the status of a car listed. I was called and told it was indeed in stock. I also re I recently sent a message to your online sales group in regards to the status of a car listed. I was called and told it was indeed in stock. I also received an email and Text. That was great. I liked the response. I replied to the sales person via text because i was at work and gave him the numbers that i needed to be at. They then sent me the paperwork to complete digitally. I completed that. I was then told they would be able to meet the numbers that i had given them. So I made the 2 hour trip down to pick up the car. I came in and the process was smooth until we got to the numbers. They were no where near what we had discussed. After completing the purchase that evening i drove the car home. While driving the car home i noticed a major safety issue. the right headlight was not lighting a portion of the road. The front collision sensor was false alerting and even triggered the breaks to cut on abruptly. The dealership was closed so i couldn’t turn around. It was 10pm. There were some other more minor issues that should have been addressed by your certified and multi point inspections. The emblems were falling off the back. The seat has a metal bar right at the part that your leg bends over. The rear speaker is blown. The rear seat belt clip is on the driver side is almost under the seat. I was able to pull recent service history and was able to find that the seat was pulled to replace the fuel pump. The seat belts were never pulled back through the seat when it was reinstalled. The rear passenger door would not open from the inside. The light behind the auto ac button is out or the auto option for the AC has quit working. All of this is occurring on a 2019 Acura TLX A-Spec with 7k miles on it. This car was originally sold as new at this dealership and then returned and resold to me as a certified car. I am beginning to think that it was a bought back lemon. I called your dealership the next day and they told me to take it to my local dealer. I was okay with that as i did not want to drive another 4 hours to deal with them. I took it to my local Acura dealer. They were upset that I had brought them this train wreck of a vehicle. The first thing they asked me was why don’t i take it back to them. They never did the certified inspection. I have called and tried to talk with the manager. He was rude and condescending.Called me a liar. I have the service repair order to prove they sent me home in an unsafe car. I would not suggest buying a used car from them. More

Purchasing an Acura TLX Attempted to purchase an 2019 Acura TLX from this dealership. Salesperson (Martin Burdick) and Used Car Director (Josua Guiterez). These two individu Attempted to purchase an 2019 Acura TLX from this dealership. Salesperson (Martin Burdick) and Used Car Director (Josua Guiterez). These two individuals are the rudest in sales which I have ever encountered. Was not able to purchase the 2019 Acura TLX which I wanted BUT once did anyone attempt to offer another vehicle to me. Then the salesperson had the audacity to text the next day inquiring if I still have interest or if he should close the file. My response: Sorry drove to Tampa this morning and purchased a beautiful 2019 Acura TLX A-Spec. Thank you sooo much for not working with me. Salesperson response: No need for apologies or sarcasm. I appreciate the opportunity. Me: No response. Salesperson: I'd love to see your new car-send me a pic! Salesperson: Didn't think so. Me: No response. Telephoned the Used Car Director. I requested that he instruct the salesperson to cease texting me. Used Car Director: Well your text was rude to the salesperson. Me: No your sales person did me a favor that car was not for me. The car which I purchased was for me. JUST RUDE & UNPROFESSIONAL. Will NEVER refer anyone or suggest anyone to do business from AutoNation Acura North Orlando. More