AutoNation Acura North Orlando

Purchased a used 2023 Infiniti from this location. Car was presented with 2 key fobs, advertised with having 2 key fobs and we took delivery with 2 key fobs. One key fob was not responding to the vehi Car was presented with 2 key fobs, advertised with having 2 key fobs and we took delivery with 2 key fobs. One key fob was not responding to the vehicle and was told the battery just needs to be changed. We took their word and continued with the purchase of the vehicle. Took the vehicle to Infiniti to have the battery changed to the second fob and have it reprogrammed to the vehicle. Come to find out the second fob doesn't even belong to the vehicle we purchased and was quoted close to $600 to get a new fob and blade cut. Called the Acura location to let them know and was basically told they are only guaranteed to give us one key with a used car and there was nothing they can do or wanted to do. The car was being sold with 2 keys, advertised with having 2 keys and I took delivery with 2 keys and now they don't want to take responsibility for selling a vehicle with an incorrect key. More

They have always given us fast and courteous service. Even when we did not have an appointment! Even when we did not have an appointment! More

The service technician was very helpful and kept me well informed of the process concerning my car. informed of the process concerning my car. More

Sales and doc preparation staff was excellent. No issues, No Pressure, We selected the car, negotiated the trade and finalized the transaction all in one day. No issues, No Pressure, We selected the car, negotiated the trade and finalized the transaction all in one day. More

I wanted to express my utmost satisfaction with the outstanding service I received at Auto Nation Acura in North Orlando, Florida. Ulysses, in particular, went above and beyond in providing exceptional outstanding service I received at Auto Nation Acura in North Orlando, Florida. Ulysses, in particular, went above and beyond in providing exceptional customer service. His approach was impeccable – I never felt pressured, and he made the entire purchasing process of my beautiful MDX comfortable and stress-free. Ulysses took the time to genuinely listen to my needs, especially concerning my trade-in, ensuring that my expectations were met. His dedication to customer satisfaction truly stood out during my visit. I also want to acknowledge Kyle in finance, who played a significant role in enhancing my overall experience. His assistance was invaluable in several aspects of the transaction, and I appreciate the effort he put into making the financing process seamless. I am delighted with my purchase and would wholeheartedly recommend AutoNation Acura in North Orlando to others. The exceptional service provided by Ulysses, Kyle, and the entire team has undoubtedly made me a satisfied and loyal customer. Thank you for maintaining such high standards of customer care. Sincerely, Lily Frets More

Great service! Service advisor Lee email link of service specialist inspecting car and point out any needed repairs. Lee reached out on needed repairs and pricing. Service advisor Lee email link of service specialist inspecting car and point out any needed repairs. Lee reached out on needed repairs and pricing. More

Great service. Friendly, reliable and very knowledgeable. Clean facility with very comfortable waiting area and great coffee Friendly, reliable and very knowledgeable. Clean facility with very comfortable waiting area and great coffee More

I have purchased more than 4 automobiles from Acura North Orlando over the past 10 years or so. Service rep was always very professional as well as Tom. Orlando over the past 10 years or so. Service rep was always very professional as well as Tom. More

Great customer service. I was in a hurry. They did a spectacular job with the amount of time they had to do the work. Preferred dealer I was in a hurry. They did a spectacular job with the amount of time they had to do the work. Preferred dealer More

This dealer is exceptional. We love the customer focus and the professionalism of the staff. Lee Chrestman is an outstanding service advisor and goes out of his way to provide e We love the customer focus and the professionalism of the staff. Lee Chrestman is an outstanding service advisor and goes out of his way to provide excellent service. Thank you. More