AutoNation Acura North Orlando

Sales team was great, but found it interesting that when we entered the F & I office, and pretty much immediately refused all the add-on's (wheel protection, etc)...as paperwork was being signed, finance gu we entered the F & I office, and pretty much immediately refused all the add-on's (wheel protection, etc)...as paperwork was being signed, finance guy mentioned "oh, I got you wheel protection and vehicle care protection at no additional charge. My fault for not paying much attention to that, as I expressly declined any add-on's; it was only after I arrived home to see about $1200 added to the financing for those two items. So, buyer beware, I suppose. Should I drive two hours back to the dealer and complain or just blow up social media? Either way, I will sleep tonight, but I will wonder if this dealership will genuinely do anything about it. Wish I had video of this! More

Great service department. Was on holiday came back battery was dead .Call and took car over.No appointment ,but was able to change battery and got car back same day . Provided Was on holiday came back battery was dead .Call and took car over.No appointment ,but was able to change battery and got car back same day . Provided excellent service. Thanks More

10/25/2022 LACK OF COMMUNICATION, INADEQUATE TECHNICAL KNOWLEDGE & PASSIVE ASSISTANCE This is a review after a repair service incident at this dealership. The regular service advisor Pagan had always pe KNOWLEDGE & PASSIVE ASSISTANCE This is a review after a repair service incident at this dealership. The regular service advisor Pagan had always performed satisfactorily, which was expected, but never exceptionally. A job performance that goes beyond what is expected deserves an exceptional rating, but not this one. From the time I dropped off my car due to rodent damage, to the time I picked up my car, all that was provided to me by her was PASSIVE assistance. She promptly provided my insurance company an estimate of the damage, which I appreciate. That estimate, however, was wrong but did not communicate it to me. I called several times but couldn't reach her. And when I was able to get one of the service advisors, the cause of the delay in repairing my car WAS NOT documented at all, so the person I spoke with couldn't tell me why repair was delayed. Not knowing resulted in further stress to me after storm Ian. I had to visit the dealership to find out what has delayed my car for over a week. She nonchalantly stated that the wrong part was ordered because the picture looked the same. I consider this a lack of accountability and INADEQUATE knowledge as a service advisor. There was never an apology given and blame was directed to the pictures provided on the Internet. (I believe she should undergo additional training on all aspects as a service advisor.) Another issue was her lack of communication regarding the accident I had with the loaner. Better communication from this service advisor would have helped me a lot, but again it was PASSIVE ASSISTANCE. All together, this is by far the worst service experience I've had in my 50 years of owning a car!!! More

Amazing dealership, professional, super fast and efficient! Francois was my salesman. Hands down best salesman I’ve ever worked with. efficient! Francois was my salesman. Hands down best salesman I’ve ever worked with. More

The dealer immediately addressed my concerns on the phone and told me to bring the car in ASAP. I was taken care of immediately and was back on the road much quicker than anticipated. I appreciate the team and told me to bring the car in ASAP. I was taken care of immediately and was back on the road much quicker than anticipated. I appreciate the team at Autonation Acura North Orlando. More

Having returned to a dealership 23 years later I knew I wanted to do business / purchase my next vehicle at this Acura dealership. My sales consultant Francois worked with me by listening to what I was wanted to do business / purchase my next vehicle at this Acura dealership. My sales consultant Francois worked with me by listening to what I was looking for in my purchase of a vehicle as well as understood my concerns as I was considering transitioning from a car to a SUV. I had many questions, yet Francois was diligent, accommodating and went above and beyond to reassure me that the car I finally decided on was a fit for me. I would highly recommend Francois to my friends if they were interested in purchasing a car at this dealership. More

On time appointment, good service rep communication, clean customer waiting area. Left with a clean car clean customer waiting area. Left with a clean car More

Friendly, honest, and efficient. They were quick to get our paperwork done, there were no surprises or hidden fees. Everyone there is very friendly and very helpful. Saheed our sales They were quick to get our paperwork done, there were no surprises or hidden fees. Everyone there is very friendly and very helpful. Saheed our sales rep (I think I spelled his name wrong) and Tom in finance make an amazing team and made my purchase the best experience we've ever had. I highly recommend this dealership and would definitely return in the future. More

Great experience with my sales rep Francois, he wasn’t pushy nor did he influence me to buy something. He also made follow up calls to make I was happy with my purchase. Thank you Francois pushy nor did he influence me to buy something. He also made follow up calls to make I was happy with my purchase. Thank you Francois More

Excellent service. Julianna was efficient, knowledgeable and provided great customer service. I have had two Acuras and have been going to this dealership for many ye Julianna was efficient, knowledgeable and provided great customer service. I have had two Acuras and have been going to this dealership for many years and always appreciate the level of customer service provided. More