AutoNation Acura North Orlando

Zero integrity The sales person as well as he general manger play games with the customer & do not care about customer service They promised to get the vehicle rea The sales person as well as he general manger play games with the customer & do not care about customer service They promised to get the vehicle ready for delivery but keep lying about parts on back order which I verified with the service Dept were in stock More

Horrible customer service and repair experience Absolutely horrible customer service! I would never recommend this deal and at this point neither the manufacturer. I purchased my 2010 Acura TSX bran Absolutely horrible customer service! I would never recommend this deal and at this point neither the manufacturer. I purchased my 2010 Acura TSX brand new off the lot. Over the years I have experienced several problems. I have had to replace all of the door locks due to electrical problems. My engine burns off at least 1 quart to 3 1/2 of oil in under 1,000 miles. I complained about this two years after buying the vehicle. Took it back to Auto Nation Acura Service Department and was told that it was normal for the vehicle to burn 1 quart to 3 1/2 in under 1,000 miles. I have taken my vehicle back to Auto Nation Acura three times in the last 3,000 miles (1,000 miles each time) and each time they found that I lost at least a 1 quart in under 1,00 miles. The Service Department Director was not helpful and rude. She pointed out that because my profession did not deal with cars that I would not know. I spoke to the General Manager and he told me that there is nothing wrong with my car and that it is normal for Acura and Honda vehicles to burn up to 1 to 2 quarts in under 1,000 miles. I was sold a lemon and Auto Nation Acura refuses to take responsibility despite the warranty. Acura recently sent out a bulletin that a select number of vehicles (including my car) were identified as possibly having oil consumption problems. According to Auto Nation Acura Service Department there is "No indication to suggest that my vehicle is experiencing oil consumption problems." This place is disappointing considering when the vehicle was sold to me the representatives were initially helpful. Now they refuse to take responsibility and hold themselves accountable. More

Terrible management skills The manager of this center does not take care of the situations related to customers even when the problems are created by the dealership. Not only t The manager of this center does not take care of the situations related to customers even when the problems are created by the dealership. Not only that, the manager care less about customers' issues. More

Happiest customer ever!!! Let me start by saying that if you're looking for the absolute best Service Department anywhere, then this is the place. Adam is the General Manager, Let me start by saying that if you're looking for the absolute best Service Department anywhere, then this is the place. Adam is the General Manager, and Brian and Kenny are Service Managers, all of whom took great care of us after we bought our gently used 2005 Infiniti QX56. The person who owned it obviously took great care of it, and it runs perfectly! However, when Acura took it in on trade they did a thorough inspection and found that the steering column, front brakes, and oil filter housing seal were in need of repair. All of which was completed prior to me even looking at the vehicle. We bought the car at the end of October 2014 as a birthday present for my wife. She had been driving a 2000 Ford Expedition that we bought in 2004 with 70k miles on it (it was an excellent car). But after two kids and 190k miles it was time to retire the old girl. The Infiniti suited our needs perfectly, and we purchased it, even though it already had 100k miles on it. But, since Acura took it on trade, and with the great condition it was in, I went ahead and got it. Unfortunately, soon after driving it home, the steering column was loose. So, I called Acura, and they said to bring it back in for them to evaluate whether they could do anything. Well, they did something all right. They kept the car until they could locate a suitable replacement steering column, and provided us with a loaner vehicle, not once, but three separate times while they ordered and replaced five different steering columns. Also, that in that same time period, during one of the few weeks we had the car back, the brake system failed and I had to have it repaired at a cost of $1250. But, that's merely a coincidence of the timing. Acura took care of that repair in as best of a cost effective manner as possible. In the time that we’ve owned the car, we’ve actually only had it in our possession for about two months as Brian and Kenny were relentless in their mission to ensure that we were totally happy. They also took care of a few other minor issues: the side mirror switch had to be replaced, the ignition switch was loose and they had to order new bolts. All of which, they had to order parts and incur labor hours to repair. I can’t say enough great things about the level of service, respect, and willingness to provide great customer service that Autonation Acura of Sanford has provided my family. My Wife loves the car, and the kids can’t get enough of all the space it provides. Thank you Autonation Acura for all you did for us. – Jack Gross, Lake Mary, FL. More

Easy experience from start to finish. Very happy with my car and and purchase! I had certain expectations that I was not willing to settle without and Neil and Adam were both great and made it happen. car and and purchase! I had certain expectations that I was not willing to settle without and Neil and Adam were both great and made it happen. More

Great experience and great car, Gerry was terrific to work with and everyone there was friendly and helpful. Most of the information was exchanged via e-mail prior to my arrival at the dealership, so tha work with and everyone there was friendly and helpful. Most of the information was exchanged via e-mail prior to my arrival at the dealership, so that really made it easy. The finance manager was very informative and helpful, I do think there is room for improvement on that portion of the deal as it took a long time to complete the paperwork. I was not disappointed in anything about the car or the buying experience and am enjoying the RDX every day!!! More

It was a great experience through out the hold process. Eric didn't rush us or push us on buying the vehicle, but he help us pick out the right one for our budget. The hold process was painless and quick. Eric didn't rush us or push us on buying the vehicle, but he help us pick out the right one for our budget. The hold process was painless and quick. More

In my 50 plus years of buying cars, this was the best auto purchase experience of my life, from Sales to Service to Finance, everyone was a true professional. auto purchase experience of my life, from Sales to Service to Finance, everyone was a true professional. More

My wife and I spent several months on-line looking to downsize from our sport utility vehicle to something more fun to drive. We found a used 370z at Courtesy Acura and scheduled an appointment for a te downsize from our sport utility vehicle to something more fun to drive. We found a used 370z at Courtesy Acura and scheduled an appointment for a test drive. From the moment we arrived at the dealership, our trade-in/purchase experience was wonderful. The internet sales representative was extremely friendly and committed to making a deal that worked for us. I certainly recommend taking the opportunity to visit this dealership if you are in the market for a vehicle. More