AutoNation Acura North Orlando

Terrible management skills The manager of this center does not take care of the situations related to customers even when the problems are created by the dealership. Not only t The manager of this center does not take care of the situations related to customers even when the problems are created by the dealership. Not only that, the manager care less about customers' issues. More

Happiest customer ever!!! Let me start by saying that if you're looking for the absolute best Service Department anywhere, then this is the place. Adam is the General Manager, Let me start by saying that if you're looking for the absolute best Service Department anywhere, then this is the place. Adam is the General Manager, and Brian and Kenny are Service Managers, all of whom took great care of us after we bought our gently used 2005 Infiniti QX56. The person who owned it obviously took great care of it, and it runs perfectly! However, when Acura took it in on trade they did a thorough inspection and found that the steering column, front brakes, and oil filter housing seal were in need of repair. All of which was completed prior to me even looking at the vehicle. We bought the car at the end of October 2014 as a birthday present for my wife. She had been driving a 2000 Ford Expedition that we bought in 2004 with 70k miles on it (it was an excellent car). But after two kids and 190k miles it was time to retire the old girl. The Infiniti suited our needs perfectly, and we purchased it, even though it already had 100k miles on it. But, since Acura took it on trade, and with the great condition it was in, I went ahead and got it. Unfortunately, soon after driving it home, the steering column was loose. So, I called Acura, and they said to bring it back in for them to evaluate whether they could do anything. Well, they did something all right. They kept the car until they could locate a suitable replacement steering column, and provided us with a loaner vehicle, not once, but three separate times while they ordered and replaced five different steering columns. Also, that in that same time period, during one of the few weeks we had the car back, the brake system failed and I had to have it repaired at a cost of $1250. But, that's merely a coincidence of the timing. Acura took care of that repair in as best of a cost effective manner as possible. In the time that we’ve owned the car, we’ve actually only had it in our possession for about two months as Brian and Kenny were relentless in their mission to ensure that we were totally happy. They also took care of a few other minor issues: the side mirror switch had to be replaced, the ignition switch was loose and they had to order new bolts. All of which, they had to order parts and incur labor hours to repair. I can’t say enough great things about the level of service, respect, and willingness to provide great customer service that Autonation Acura of Sanford has provided my family. My Wife loves the car, and the kids can’t get enough of all the space it provides. Thank you Autonation Acura for all you did for us. – Jack Gross, Lake Mary, FL. More

Easy experience from start to finish. Very happy with my car and and purchase! I had certain expectations that I was not willing to settle without and Neil and Adam were both great and made it happen. car and and purchase! I had certain expectations that I was not willing to settle without and Neil and Adam were both great and made it happen. More

Great experience and great car, Gerry was terrific to work with and everyone there was friendly and helpful. Most of the information was exchanged via e-mail prior to my arrival at the dealership, so tha work with and everyone there was friendly and helpful. Most of the information was exchanged via e-mail prior to my arrival at the dealership, so that really made it easy. The finance manager was very informative and helpful, I do think there is room for improvement on that portion of the deal as it took a long time to complete the paperwork. I was not disappointed in anything about the car or the buying experience and am enjoying the RDX every day!!! More

It was a great experience through out the hold process. Eric didn't rush us or push us on buying the vehicle, but he help us pick out the right one for our budget. The hold process was painless and quick. Eric didn't rush us or push us on buying the vehicle, but he help us pick out the right one for our budget. The hold process was painless and quick. More

In my 50 plus years of buying cars, this was the best auto purchase experience of my life, from Sales to Service to Finance, everyone was a true professional. auto purchase experience of my life, from Sales to Service to Finance, everyone was a true professional. More

My wife and I spent several months on-line looking to downsize from our sport utility vehicle to something more fun to drive. We found a used 370z at Courtesy Acura and scheduled an appointment for a te downsize from our sport utility vehicle to something more fun to drive. We found a used 370z at Courtesy Acura and scheduled an appointment for a test drive. From the moment we arrived at the dealership, our trade-in/purchase experience was wonderful. The internet sales representative was extremely friendly and committed to making a deal that worked for us. I certainly recommend taking the opportunity to visit this dealership if you are in the market for a vehicle. More

Wow, just put a deposit on a 2012 Acura TSX in Silver moon with Taupe leather, very happy indeed, Matthew is awesome to work with and deserves all the credit, there were no high pressure sales or add ons moon with Taupe leather, very happy indeed, Matthew is awesome to work with and deserves all the credit, there were no high pressure sales or add ons were made to the deal. He is very knowledgable and will do what ever it takes for his customers to be happy. There are no bait and switch or high pressure sqles here at all. Thanks for everything Matthew More

Nick was a pleassure to work with, so was the manager on duty and Ventura the finance manager. I had met with Nick previously just looking at some cars about a year ago and all the time I spend with him sho duty and Ventura the finance manager. I had met with Nick previously just looking at some cars about a year ago and all the time I spend with him showing me cars and me not buyiong anything at the time, ay no point I felt pressure into buying anything. So when I was ready to buy I went back to him and bought two cars. His manager was nice to work with me on the "deal" anf the finance manager stayed late ton finish all the paperwork even with a small baby at home. Overall I was happy with the service. More