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AutoNation Acura Hunt Valley - Service Center

Cockeysville, MD

4.6
144 Reviews

144 Reviews of AutoNation Acura Hunt Valley - Service Center

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August 07, 2023

The staff at AutoNation Acura is unlike any other! Their customer service is far superior, and what's kept my family coming to this dealership for generations! Whether you are buying a new or pre owne More

by Rei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, Donna, George, Reina, Rob, Robert
Aug 09, 2023 -

AutoNation Acura Hunt Valley responded

Hi Rei, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

August 03, 2023

They try hard to be responsive, pleasant, and helpful. A mistake on the quote (expensive) unfortunately eroded a little confidence. More

by zugafamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna T
Aug 07, 2023 -

AutoNation Acura Hunt Valley responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (443) 608-5140 -- we hope to hear from you soon.

August 02, 2023

We have been dealing with the service department for years and have never been disappointed with the service, especially the outstanding care that John and George have given us. Can’t praise them enou More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Marmaras
Aug 03, 2023 -

AutoNation Acura Hunt Valley responded

Hi Bill, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 27, 2023

Very Professional,courteous and honest. Service was completed on time and flexibility for loaner vehicle as well. More

by apupkin514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan
Jul 31, 2023 -

AutoNation Acura Hunt Valley responded

Hi, your comments keep us motivated and working hard for all our guests! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2023

Professional. Friendly, timely service with a provided loaner. Service completed accurately within the projected time frame. More

by dfelrickDonna E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jul 28, 2023 -

AutoNation Acura Hunt Valley responded

Hi, your wonderful feedback and rating mean a lot to us. We hope to see you soon!

July 04, 2023

Excellent service. Very satisfied. Had more major repairs than expected needed it for a road trip. I plan this to be its last service as I’m in the market for a new ca More

by em2schwartz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean and head person of service, just forgot his name
Jul 06, 2023 -

AutoNation Acura Hunt Valley responded

Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 04, 2023

It is the best dealership, with the best service technicians and service writers in town! More

by padpisces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George
Jul 06, 2023 -

AutoNation Acura Hunt Valley responded

Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 26, 2023

Very accomodating. Efficient & professional. Nice to be able to rely on a car dealership that offers quality, professional service. More

by Rick F
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Andrew Marks
Jun 28, 2023 -

AutoNation Acura Hunt Valley responded

Hi Rick, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 16, 2023

My only issue is the loaner vehicle only had 1/4 tank of gas. The loaner representative didn't seem to understand why that was an issue. More

by jea6192
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jun 20, 2023 -

AutoNation Acura Hunt Valley responded

Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

June 14, 2023

The service advisor displayed great customer service as he was very detailed in explaining the service that was needed and got me out quickly. More

by Kahollins72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
Jun 19, 2023 -

AutoNation Acura Hunt Valley responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

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