AutoNation Acura Hunt Valley - Service Center

Lengthy Wait Time Was told it would take 1.5 hr. It exceeded. I had to ask for an update, they told me all was set they were just waiting for my keys to be brought up. Was told it would take 1.5 hr. It exceeded. I had to ask for an update, they told me all was set they were just waiting for my keys to be brought up. Only because I asked, did the rep page the cleaning crew to bring them up. It took 40 mins from time I was told it was almost done cleaning, until I got my car back. More

Good service but found grease on interior. Prompt service and the waiting area was comfortable. Only issue was finding grease on driver’s seat, steering wheel and door panel. Fortunately I saw Prompt service and the waiting area was comfortable. Only issue was finding grease on driver’s seat, steering wheel and door panel. Fortunately I saw this and was able to avoid getting it on my clothes. More

Oil consumption test After multiple attempts to document the oil usage of my 2014 mdx we finally were able to prove that it was burning over a quart in 1000 miles. Hopef After multiple attempts to document the oil usage of my 2014 mdx we finally were able to prove that it was burning over a quart in 1000 miles. Hopefully George the service manager can convince Acura to do the right thing and fix the problem under the recall they sent out. Defective oil rings. My last mdx was great. This one has been a disappointment. More

Service work They get you in and out in less than 10 minutes, that includes putting you in a brand new Acura loaner car. No other dealership has service like that. They get you in and out in less than 10 minutes, that includes putting you in a brand new Acura loaner car. No other dealership has service like that. A++ for sure I’ve been going to this dealership since 2004 bought 2 Acura’s from there and the Service has been Awesome ever since. Thanks Tim Connelly. More

Unscheduled Walk In Oil Change Prompt, courteous and excellent service. Also provided a free vacuum and wash. Very pleased with the service. I felt like my car was in good hands. Prompt, courteous and excellent service. Also provided a free vacuum and wash. Very pleased with the service. I felt like my car was in good hands. More

Quick service delivered on time Good service but- I neglected to apply an e-mail generated coupon for 15% off service and the dealership charged me full price. Previous service repre Good service but- I neglected to apply an e-mail generated coupon for 15% off service and the dealership charged me full price. Previous service representative automatically applied the discount. When I called back to see if the 15% could be applied to my credit card I was told the transaction was closed and nothing more could be done and I could use it next time. More

A1 service Had appointment and I had no problems. The reason I continue to buy my cars at this dealership is because of the service department. It is outstandi Had appointment and I had no problems. The reason I continue to buy my cars at this dealership is because of the service department. It is outstanding. Callie Johnson More

Again, Jon my Service Writer is a rockstar!! This guy goes above and beyond every time I take my car into the service center. He listens, he repeats what you say and Genuinely seems empathetic. W This guy goes above and beyond every time I take my car into the service center. He listens, he repeats what you say and Genuinely seems empathetic. Wow, I keep thinking I should expect the same service from every business but Jon has set a new bar!! I hope he’s recognized for setting the new norm in customer service. Where he goes I go. Thank you, Bryan M More

Great service Prompt and quality service!my car was ready on time. I will buy a car from them next time. Love the service. Had a great experience. Prompt and quality service!my car was ready on time. I will buy a car from them next time. Love the service. Had a great experience. More

Routine maintenance Outstanding service and professionalism. Work was completed well in advance of schedule and they communicated through out the process. Would recommend Outstanding service and professionalism. Work was completed well in advance of schedule and they communicated through out the process. Would recommend to others. Car was cleaned More