AutoNation Acura Hunt Valley - Service Center

Parts and Service are way overpriced, so are the vehicles. They are above other dealership's pricing and the market. They never match other Acura's pricing because they are the only Acura dealership vehicles. They are above other dealership's pricing and the market. They never match other Acura's pricing because they are the only Acura dealership in the 25 miles radius and they have no competition. I serviced my two Acuras there few times and tried buying once. They would not give up a dollar. More

Very pleased this is our second lease at Acura Hunt Valley. Rob Jones was great to work with. He helped with all our needs and was very through. He is very professional and friendly. Valley. Rob Jones was great to work with. He helped with all our needs and was very through. He is very professional and friendly. More

They Always Make You Feel Welcome and Important! I got my first MDX in 2010 and every experience with the dealership since then has been a positive one. The service folks take the time to explain ev I got my first MDX in 2010 and every experience with the dealership since then has been a positive one. The service folks take the time to explain everything and have actually recommended NOT doing some things that weren't really necessary based the cost involved. I'll be back when it's time for a new one! More

Courteous,on time, at the price quoted The folks at the dealership greeted me immediately, discussed my service, gave a price, got alone vehicle and was on my way. When they called back th The folks at the dealership greeted me immediately, discussed my service, gave a price, got alone vehicle and was on my way. When they called back the price was exactly what they quoted and they treat you like they really appreciate your business. More

Great service writer Jonathan Service writer was friendly and most efficient.Kept in the loop with my repair ..Gave me an estimate of time and he was right on target. Service writer was friendly and most efficient.Kept in the loop with my repair ..Gave me an estimate of time and he was right on target. More

Excellent I have been a client of Acura’s since 2002 and they’ve been consistently excellent, attentive, thorough, fair and pleasant. The best! Highly recommend I have been a client of Acura’s since 2002 and they’ve been consistently excellent, attentive, thorough, fair and pleasant. The best! Highly recommend. More

Recent 9/10-9/11/19 experience st Hunt Valley Acura Jonathan M provided outstanding service every step of the way. Acura, in assigning s technical expert to each customer makes the customer feel that th Jonathan M provided outstanding service every step of the way. Acura, in assigning s technical expert to each customer makes the customer feel that this person is looking out for you and provides updates and information. The waiting area is very comfortable and do it is not at all a hardship waiting for the car to be serviced. What I particularly believe is unique: Jonathan was aware that my air bags needed to be fixed as per some Acura communication. I was not aware of it, however he was and this type of attention to detail is rare. He arranged for s loaner car and when I called the next morning to let him know that my 15 year old cherished cat was having s pst surgical emergency, he arranged to have my car ready at 11am instead of between 3 and 5pm. And my car had been impeccably washed and cleaned. The extent of the services that Jonathan provided were beyond any expectation that I had. A stellar employee whom Acura needs to recognize and acknowledge. Nancy Robinson 9/12/19 More

Thanks for other helpful advisors Service Advisor needs to obtain better communication skills in order to efficiently communicate with the service technicians. Thanks to the other advi Service Advisor needs to obtain better communication skills in order to efficiently communicate with the service technicians. Thanks to the other advisor for his help More