AutoNation Acura Hunt Valley - Service Center

Courteous,on time, at the price quoted The folks at the dealership greeted me immediately, discussed my service, gave a price, got alone vehicle and was on my way. When they called back th The folks at the dealership greeted me immediately, discussed my service, gave a price, got alone vehicle and was on my way. When they called back the price was exactly what they quoted and they treat you like they really appreciate your business. More

Great service writer Jonathan Service writer was friendly and most efficient.Kept in the loop with my repair ..Gave me an estimate of time and he was right on target. Service writer was friendly and most efficient.Kept in the loop with my repair ..Gave me an estimate of time and he was right on target. More

Excellent I have been a client of Acura’s since 2002 and they’ve been consistently excellent, attentive, thorough, fair and pleasant. The best! Highly recommend I have been a client of Acura’s since 2002 and they’ve been consistently excellent, attentive, thorough, fair and pleasant. The best! Highly recommend. More

Recent 9/10-9/11/19 experience st Hunt Valley Acura Jonathan M provided outstanding service every step of the way. Acura, in assigning s technical expert to each customer makes the customer feel that th Jonathan M provided outstanding service every step of the way. Acura, in assigning s technical expert to each customer makes the customer feel that this person is looking out for you and provides updates and information. The waiting area is very comfortable and do it is not at all a hardship waiting for the car to be serviced. What I particularly believe is unique: Jonathan was aware that my air bags needed to be fixed as per some Acura communication. I was not aware of it, however he was and this type of attention to detail is rare. He arranged for s loaner car and when I called the next morning to let him know that my 15 year old cherished cat was having s pst surgical emergency, he arranged to have my car ready at 11am instead of between 3 and 5pm. And my car had been impeccably washed and cleaned. The extent of the services that Jonathan provided were beyond any expectation that I had. A stellar employee whom Acura needs to recognize and acknowledge. Nancy Robinson 9/12/19 More

Thanks for other helpful advisors Service Advisor needs to obtain better communication skills in order to efficiently communicate with the service technicians. Thanks to the other advi Service Advisor needs to obtain better communication skills in order to efficiently communicate with the service technicians. Thanks to the other advisor for his help More

2015 RDX Lauren Botti Outstanding Service! John was great. Billing desk great. Received a loaner car- great. George is great to work with too. He was on vacation. Always a Outstanding Service! John was great. Billing desk great. Received a loaner car- great. George is great to work with too. He was on vacation. Always a pleasure with the process. More

Oil change and tire rotation Service was done in over an hour of my appointment time. Also, the car was washed. Only thing I had a issue with was the tech did not reset the oil in Service was done in over an hour of my appointment time. Also, the car was washed. Only thing I had a issue with was the tech did not reset the oil indicator minder. More

Service Review Dropped off my SUV for a scheduled oil change and break check. The loaner process was extremely slow, it took me approximately 45 minutes after my 7: Dropped off my SUV for a scheduled oil change and break check. The loaner process was extremely slow, it took me approximately 45 minutes after my 7:30 appointment to secure my loaner car and leave the dealership. Additionally, the loaner car (suv) was dirty inside and out when given to me. The actual service itself was fine and the pickup of my car took maybe 5 minutes. But the drop off process was very poor and needs to be faster. More

Timely,efficient, and courteous They took me right away as scheduled, arranged the loaner vehicle, and called to discuss the findings of the B1 inspection. When i arrived to pick up They took me right away as scheduled, arranged the loaner vehicle, and called to discuss the findings of the B1 inspection. When i arrived to pick up my rdx, signed the receipt and they got the car for me. Pretty much like clockwork. Jonathan Frank was my service tech and was excellent to deal with as was George who did all the intake. More

Excellent service! Another service provider couldn’t figure out what was wrong despite claiming to know what to do and Hunt Valley Acura figured it out and fixed the pro Another service provider couldn’t figure out what was wrong despite claiming to know what to do and Hunt Valley Acura figured it out and fixed the problem in an hour! More