AutoNation Acura Hunt Valley - Service Center

Made an appt for A13 service a month in advance, told them we would need a loaner and were assured that request would be granted. The appt was on Nov. 21st at 9:30 am. That morning we prepared to take them we would need a loaner and were assured that request would be granted. The appt was on Nov. 21st at 9:30 am. That morning we prepared to take the car over to AutoNation Acura, about 10 minutes before leaving my home we received a call that no loaner would be available. They told us that they would call when a loaner was returned and we could bring the car over for service. Are day was put on hold waiting for this call, call received about 100 pm and we headed to the dealership. when i arrived they tried to convince me to just hang around for an 1 1/2 hours for them to complete service. This would of put me right in the heart of rush hour traffic and I demanded the loaner as originally requested. So, we proceeded back to the dealership to pick up car at 700 pm to avoid traffic. The paperwork was available in the Sales department as the service folks had already departed for the day. When I got back home noticed the usual documents were not attached, specifically the Acura multipoint vehicle inspection checklist. I responded back to Sean, as he sent me the invoice that could be paid prior to arriving, after (7) requests via texts for this document, I still have not received it as of today Nov. 29th. I was provided many excuses, but this is Totally unacceptable!! I have been a customer of this facility for over 20 years, I just don't understand why they would go so far out of their way to aggravate a long term customer?? More

It was easy to schedule my service online. Drop off is super easy too (we dropped off the night before.) I really like the new text updates during the service process and the remodel of the de Drop off is super easy too (we dropped off the night before.) I really like the new text updates during the service process and the remodel of the dealership is lovely! Made pickup super smooth. More

The latch on my console top broke. I went in for that repair. While there, I also bought two tires and got an alignment. Everything's went well. My car was washed and I was on my way h I went in for that repair. While there, I also bought two tires and got an alignment. Everything's went well. My car was washed and I was on my way home in a timely manner. I love George and my new service advisor, Sean. They have both earned my trust! More

Expert advice from George and excellent care of my car by Sean. I always have and always will continue to bring my car to them. Sean. I always have and always will continue to bring my car to them. More

Excellent work as always, but install prices for accessories have increased, making this dealer not a cost affective solution (Cynthia did what she could) for parts going forward. Great for regularl accessories have increased, making this dealer not a cost affective solution (Cynthia did what she could) for parts going forward. Great for regularly scheduled service. More

Have been using this dealership since I bought my first Acura from them in 2005. Service is always great as it was for this visit. Nate did a fine job as my service advisor. George, the service ma Acura from them in 2005. Service is always great as it was for this visit. Nate did a fine job as my service advisor. George, the service manager, always runs an efficient and effective shop. Thank You More

Our car was finished faster than expected. Cindy was amazing. Great communication and so helpful with everything. Cindy was amazing. Great communication and so helpful with everything. More

Excellent service by the team. Everything was completed on time and within the quoted price. Everything was completed on time and within the quoted price. More

Service for my Acura TLX was great. Workmanship was perfect and my car was returned very clean Workmanship was perfect and my car was returned very clean More

Friendly, efficient, and through. have kept our car going for over 167K miles with primarily with only normal expected maintenance. Willing go as far they can to accommodate the needs have kept our car going for over 167K miles with primarily with only normal expected maintenance. Willing go as far they can to accommodate the needs of a customer. More