AutoNation Acura Hunt Valley

Bought my car and has had my service ever since. It used to be very good until it changed management recently. My car suggested that I need service A 1,2,6,7. I didn't quite know service A 6 and 7 It used to be very good until it changed management recently. My car suggested that I need service A 1,2,6,7. I didn't quite know service A 6 and 7 and asked the service advisor if they were necessary. The service manager David Lantz seemed to have a bad day and replied, "It is on the menu and it is your vehicle." I was wondering what kind of customer service was this and frowned on him. David Lantz gave a price of 500+. I asked if there was a discount. He stated, "You have to show coupons. We are not allowed to apply coupons." I found an oil change coupon of $74.99 on their website and showed him. I decided to do service A1 and 7. David Lantz came up with $365. I didn't think about it too much but remembered (A1) oil change plus tire rotation was about $130 and A7 (brake fluid change) was about $150. When I was sitting in the waiting area and realized no matter what $130+$150 couldn't be $365. When the service was done, I asked David Lantz to break down the price for me. This time A1 service became $189 and A7 was over $200. On the website, oil change plus tire rotation is $119.98(74.99 +44.99). David Lantz went, "You chose A1, not oil change and the coupon doesn't apply. I am not playing games with you. This is the price you agreed upon. You can choose to pay the price and never come back." More

I cannot express how incredibly helpful and supportive this dealership has been! Haile went above and beyond the call of duty to correct an issue I had with work done at another dealership in their networ this dealership has been! Haile went above and beyond the call of duty to correct an issue I had with work done at another dealership in their network. I am extremely grateful and truly thankful for them getting my car fixed. This is some of the best customer service I have ever received in my entire mechanical service life. Thank you so very, very much! More

Service staff all really nice -however phone system needs major redo. It is absolutely impossible to call a service representative and discuss car needs. major redo. It is absolutely impossible to call a service representative and discuss car needs. More

The service manager is never available when you need him. You have to go through channels just to get a phone call back. My mats(4) were missing out of my car and the service manager basically told me I was You have to go through channels just to get a phone call back. My mats(4) were missing out of my car and the service manager basically told me I was lying because I said he name wrong and the was the focal point of his conversation. I don’t know why this dealership employe such a person he doesn’t take accountability. He has no integrity and he has zero self-respect so how can a person like that lead the service department? I guess that’s why techs and lot attendants are stealing. After spending 2K it sucks to be called a liar and not taken seriously after something was stolen out of my car. The service manager is never available when you need him. You have to go through channels just to get a phone call back. My mats(4) were missing out of my car, and the service manager basically told me I was lying because I said his name wrong, and that was the focal point of his conversation. I don’t know why this dealership employs such a person; he doesn’t take accountability. He has no integrity and he has zero self-respect, so how can a person like that lead the service department? I guess that’s why techs and lot attendants are stealing. After spending 2K, it sucks to be called a liar and not taken seriously after something was stolen out of my car. More

A little disappointed new management has different priorities than previous ownerships. Rethinking my next car purchase priorities than previous ownerships. Rethinking my next car purchase More

The staff are very helpful . The give honest feedback I am New to Acura love it!!! The give honest feedback I am New to Acura love it!!! More

Have had so many bad experiences here. I attempt to get them addressed by Mike the service manager but he doesn’t reply to emails in a timely manner and doesn’t have time for a 5 minute ph I attempt to get them addressed by Mike the service manager but he doesn’t reply to emails in a timely manner and doesn’t have time for a 5 minute phone call with me. I’ve been trying to get a hold of him for around 2 weeks now. More

Made an appt for A13 service a month in advance, told them we would need a loaner and were assured that request would be granted. The appt was on Nov. 21st at 9:30 am. That morning we prepared to take them we would need a loaner and were assured that request would be granted. The appt was on Nov. 21st at 9:30 am. That morning we prepared to take the car over to AutoNation Acura, about 10 minutes before leaving my home we received a call that no loaner would be available. They told us that they would call when a loaner was returned and we could bring the car over for service. Are day was put on hold waiting for this call, call received about 100 pm and we headed to the dealership. when i arrived they tried to convince me to just hang around for an 1 1/2 hours for them to complete service. This would of put me right in the heart of rush hour traffic and I demanded the loaner as originally requested. So, we proceeded back to the dealership to pick up car at 700 pm to avoid traffic. The paperwork was available in the Sales department as the service folks had already departed for the day. When I got back home noticed the usual documents were not attached, specifically the Acura multipoint vehicle inspection checklist. I responded back to Sean, as he sent me the invoice that could be paid prior to arriving, after (7) requests via texts for this document, I still have not received it as of today Nov. 29th. I was provided many excuses, but this is Totally unacceptable!! I have been a customer of this facility for over 20 years, I just don't understand why they would go so far out of their way to aggravate a long term customer?? More

It was easy to schedule my service online. Drop off is super easy too (we dropped off the night before.) I really like the new text updates during the service process and the remodel of the de Drop off is super easy too (we dropped off the night before.) I really like the new text updates during the service process and the remodel of the dealership is lovely! Made pickup super smooth. More

The latch on my console top broke. I went in for that repair. While there, I also bought two tires and got an alignment. Everything's went well. My car was washed and I was on my way h I went in for that repair. While there, I also bought two tires and got an alignment. Everything's went well. My car was washed and I was on my way home in a timely manner. I love George and my new service advisor, Sean. They have both earned my trust! More