AutoNation Acura Hunt Valley

I went to Frankel Acura looking to purchase a 2013 Acura TSX. I experienced some obvious salemanship at the other two dealerships and came to Frankel expecting the same. Doug was the salesman who help me TSX. I experienced some obvious salemanship at the other two dealerships and came to Frankel expecting the same. Doug was the salesman who help me and his no non-sense approach made the purchase a painless process. He understood that I did not appreciate the time-wasting tactics experienced at other dealerships and worked diligently to arrive at the deal I wanted. Doug even offered to pick me up from Carmax when I told him I needed to sell my old car. I have previously purchased a couple of cars and found the process to be frustrating and time consuming. Doug and Frankel Acura have definitely changed my view of the car purchasing process. It can be efficient and responsive to your needs in a car. I will definitely return to Frankel Acura for my next car purchase and would not hesitate to recommend them to friends. More

This is the second new RDX that I have purchased from Ron Schneider at Frankel. I had a great experience both times. Ron always answers messages promptly and got me the deal I asked for. He's the best! Add Schneider at Frankel. I had a great experience both times. Ron always answers messages promptly and got me the deal I asked for. He's the best! Additionally, I have also used the body shop at Frankel Mid-Atlantic and their work (Ray and Dan especially) is fabulous. More

Visited Frankel to look at the RDX. Salesman Mark Winter is very well informed and pleasant to work with. I purchased an RDX and am very satisfied with my experience at Frankel Acura is very well informed and pleasant to work with. I purchased an RDX and am very satisfied with my experience at Frankel Acura More

This is an outstanding dealership. Every step of the process was a pleasure - the staff is very knowledgeable, and extremely helpful and friendly without being in the least bit pushy. Ralph and Adrienn process was a pleasure - the staff is very knowledgeable, and extremely helpful and friendly without being in the least bit pushy. Ralph and Adrienne were a pleasure to work with and gave me a fantastic price. Mark is the all-knowing expert on the vehicle, and an all-around nice guy. Jamey got an incredible financing rate for me. And Scott is one of a kind and one of my favorite people. As the Service Manager, I have gotten to know him over the years with my prior Acura. His level of commitment and service have exceeded all expectations. Because of Scott and his team, along with the sales staff, I know from my own experience that Frankel Acura will stand behind every vehicle they sell. More

We were greeted warmly upon our arrival at the dealership by Joe. We already knew that we were interested in the MDX, and he was sure to walk us through the car on the showroom floor. He was knowledgeable an by Joe. We already knew that we were interested in the MDX, and he was sure to walk us through the car on the showroom floor. He was knowledgeable and shared the differences between the two models we were considering, and didn't try to up-sell us on the more expensive version. We went out for a test drive and when we told him what we wanted to pay (based on pricing we had received from another dealer) he was able to accommodate our request, without a lot of back-and-forth with the finance guys that we had experienced at other dealerships. The paperwork was quick and the process was seamless. We love our new car and Joe was a pleasure to work with. We'll be back to check out our options when our other (non-Acura) lease comes up next fall, and hope to work with Joe again. Kimberly & Jason W. More

Either they did not know enough about their service methods or they did know and prevaricated. This is not Acura service, it has been one headache after another, and soon I will have had the newly pur methods or they did know and prevaricated. This is not Acura service, it has been one headache after another, and soon I will have had the newly purchased vehicle in Service longer than I have been able to drive it myself. I certainly have experienced better quality and service elsewhere. More

This is my second Acura RDX that I bought from Frankel Acura through Mark. The entire staff at Frankel is professional, courteous, and excellent. I already knew Mark. He provides excellent comparisons Acura through Mark. The entire staff at Frankel is professional, courteous, and excellent. I already knew Mark. He provides excellent comparisons with different choices in the market and the advantages and pricing offered by Acura for the same luxurious amenities. Jamey Hebb was very helpful with providing me with options for my car loan. Ralph Rybicki himself came over to help me out with pricing my trade as Mark was busy with another customer. The entire experience was excellent. I have always dreaded buying a car alone as a woman and always felt that I needed a man to negotiate the deal. No longer do I feel that. I found three wonderful men, who helped me get the best value for my money. I highly recommend Frankel Acura and give them my highest recommendation. More

I have enjoyed owning my Acura 2008 RL. The car gave me zero issues and liked that fact that the service department at Frankel is always superior. When it was time to buy a new car I considered other auto zero issues and liked that fact that the service department at Frankel is always superior. When it was time to buy a new car I considered other auto, yet kept coming back to Acura as car that offers value and very little maintenance. Dave Webster, my salesman was willing to work with me and gave me a great deal. I am very happy with my 2013 Acura TL. I will highly recommend Dave and Frankel Acura. More

These guys are consumate professionals , they provided me with detailed explanations of every facet of the sale. The entire process was (comparably) quick , neat and precise. with detailed explanations of every facet of the sale. The entire process was (comparably) quick , neat and precise. More

Great dealer and great selection and prices. Paul Nicholson was extremely friendly and helpful in getting me all straightened out with trading in my old car, getting insurance, getting financing, and Nicholson was extremely friendly and helpful in getting me all straightened out with trading in my old car, getting insurance, getting financing, and getting all the features I wanted on my car. It was my first car buying experience and it was a breeze, and very affordable. I would definitely go back! More