AutoNation Acura Hunt Valley

Unscheduled Walk In Oil Change Prompt, courteous and excellent service. Also provided a free vacuum and wash. Very pleased with the service. I felt like my car was in good hands. Prompt, courteous and excellent service. Also provided a free vacuum and wash. Very pleased with the service. I felt like my car was in good hands. More

Quick service delivered on time Good service but- I neglected to apply an e-mail generated coupon for 15% off service and the dealership charged me full price. Previous service repre Good service but- I neglected to apply an e-mail generated coupon for 15% off service and the dealership charged me full price. Previous service representative automatically applied the discount. When I called back to see if the 15% could be applied to my credit card I was told the transaction was closed and nothing more could be done and I could use it next time. More

A1 service Had appointment and I had no problems. The reason I continue to buy my cars at this dealership is because of the service department. It is outstandi Had appointment and I had no problems. The reason I continue to buy my cars at this dealership is because of the service department. It is outstanding. Callie Johnson More

Again, Jon my Service Writer is a rockstar!! This guy goes above and beyond every time I take my car into the service center. He listens, he repeats what you say and Genuinely seems empathetic. W This guy goes above and beyond every time I take my car into the service center. He listens, he repeats what you say and Genuinely seems empathetic. Wow, I keep thinking I should expect the same service from every business but Jon has set a new bar!! I hope he’s recognized for setting the new norm in customer service. Where he goes I go. Thank you, Bryan M More

Kind Thorough Friendly Ron was friendly, thorough, & very informative. He helped make the whole process painless!!! Pricing could have been a little better but over all had Ron was friendly, thorough, & very informative. He helped make the whole process painless!!! Pricing could have been a little better but over all had a great experience for my daughter’s first car buying experience More

Great service Prompt and quality service!my car was ready on time. I will buy a car from them next time. Love the service. Had a great experience. Prompt and quality service!my car was ready on time. I will buy a car from them next time. Love the service. Had a great experience. More

Routine maintenance Outstanding service and professionalism. Work was completed well in advance of schedule and they communicated through out the process. Would recommend Outstanding service and professionalism. Work was completed well in advance of schedule and they communicated through out the process. Would recommend to others. Car was cleaned More

Jeff Sanders WORST SERVICE REP! I was referred here by purchasing dealer for service. After, several ( 4 visits) my initial concern was not addressed. Instead I was told transmission I was referred here by purchasing dealer for service. After, several ( 4 visits) my initial concern was not addressed. Instead I was told transmission fluid ($700) was needed and would fix my concern. I allowed the dealership to do so and also authorizes a diagnostic testing to determine any other issues. A half of quart to much of fluid was poured into my vehicle, and I was given a bull crap report (as if it was a diagnostic) to shut me up. To make things worse, my service advisor Jeff was the worst service rep. The most communication I received from that guy was a short text. He didn’t as so much go over the multi point inspection with me. Never shook my hand, asked about concerns or my satisfaction. He just read what was in the computer and put me off to the nice woman who set me up With a loaner. It appeared to me as if he preferred or didn’t care if I took my business else where. I’m very disappointed in Acura Hunt Valley, more so because I was looking to upgrade my 2016 to possibly a 2019 but such poor customer service does not deserve the upgrade sale. I recently went to Acura West Ellicott City who in return clean up Hunt Valley’s mess free of charge. Jeff Sanders is quite the worse rep there. Really bad representation for the business. However, if you find you have to be service there try Jonathan Marmaras he was the last rep I seen and he was quite knowledgeable, respectful, patient as well as informative. He answered all my question. Overall, Acura Hunt Valley I would NO STARS. Horrible business! More

Always reliable Great reliable dealership. We’ve been having our car serviced at Frankel Acura for years. Each time we come it’s the same courteous, reliable service. Great reliable dealership. We’ve been having our car serviced at Frankel Acura for years. Each time we come it’s the same courteous, reliable service. They are value added, indeed. More

Routine service/Recall Service was handled in a very peofessional manner. . Matt Mowry was very helpful on all levels as well as George Martsoukas on a previous visit. Service was handled in a very peofessional manner. . Matt Mowry was very helpful on all levels as well as George Martsoukas on a previous visit. More