AutoNation Acura Hunt Valley

Absolutely amazing from my sales person to the finance manager, I will forever be a customer.............. manager, I will forever be a customer.............. More

This review reflects the full pattern of my experience with this dealership. My vehicle required a full engine replacement under recall, which was completed at this dealership. During that time, I was with this dealership. My vehicle required a full engine replacement under recall, which was completed at this dealership. During that time, I was promised rental reimbursement. I submitted my invoice on December 4 and had to repeatedly follow up for updates. Instead of receiving a clear reimbursement timeline, I was eventually sent an email on March 21, 2025, from then-General Manager Michael Click stating that the dealership would be “severing the relationship” and would no longer service my vehicle. I ultimately did receive my reimbursement — but only after escalating the issue to AutoNation corporate. It did not come as the result of proactive resolution at the dealership level, and it arrived months later. Shortly after the engine replacement, my catalytic converter failed just before the federal 8-year/80,000-mile emissions warranty expired. That repair was covered, as it should have been. However, within a month or two of that replacement, the heat shielding on the catalytic converter began rattling. When I brought it back, responsibility was denied. Service Manager David Lantz told me, in substance, that if I didn’t like it, I could “go somewhere else,” and implied I was expecting everything on my car to be replaced for free. My response was simple: only the components that were recalled, under warranty, or potentially affected by prior service work. I was left shocked by his unprofessionalism. What concerned me most was the pattern: My vehicle would go in for one repair and return with another issue shortly after. When I raised that concern, I was met with dismissiveness rather than professionalism. After being unable to get clear communication from management regarding reimbursement and ongoing concerns, I left a one-star review. That review was followed by the email from Michael formally severing the relationship. Fast forward about a year later — despite being told in writing that they would no longer service me — I received a phone call offering a “free service” and asking whether this week or next week worked better. That internal disconnect speaks for itself. My experience at AutoNation Acura Hunt Valley was marked by poor communication, dismissive management responses, and a pattern of unresolved concerns that required escalation beyond the dealership to resolve. This isn’t about a free oil change. It’s about accountability, consistency, professionalism, and respect. I will not be returning ever! More

Clean showroom, courteous staff. The salesperson was patient with my questions and assisted me during the ride test. The salesperson was patient with my questions and assisted me during the ride test. More

Acura AutoNation provided great sales and customer service. Nazareth, Noah and Cassidy were awesome! Thank you service. Nazareth, Noah and Cassidy were awesome! Thank you More

The dealership itself was clean the staff was polite and they greeted their customers and friendly they greeted their customers and friendly More

Conveniently location and easy online scheduling. Professionalism of Service Department staff was a highlight. Brett Lipman was very helpful and accommodating with my sudden unplanned time constraint Professionalism of Service Department staff was a highlight. Brett Lipman was very helpful and accommodating with my sudden unplanned time constraint needs regarding my service appointment. Facility was clean and comfortable while I waited for my vehicle to be serviced. More

Noah was very helpful and honest with helping me make my decision with my new car his customer service was excellent decision with my new car his customer service was excellent More

The salesman Jerrell made my experience pleasant. He was kind, friendly, and he was knowledgeable, and patient. He answered all my questions and provided me with everything I requested in a timely ma He was kind, friendly, and he was knowledgeable, and patient. He answered all my questions and provided me with everything I requested in a timely manner. More

Bought my car and has had my service ever since. It used to be very good until it changed management recently. My car suggested that I need service A 1,2,6,7. I didn't quite know service A 6 and 7 It used to be very good until it changed management recently. My car suggested that I need service A 1,2,6,7. I didn't quite know service A 6 and 7 and asked the service advisor if they were necessary. The service manager David Lantz seemed to have a bad day and replied, "It is on the menu and it is your vehicle." I was wondering what kind of customer service was this and frowned on him. David Lantz gave a price of 500+. I asked if there was a discount. He stated, "You have to show coupons. We are not allowed to apply coupons." I found an oil change coupon of $74.99 on their website and showed him. I decided to do service A1 and 7. David Lantz came up with $365. I didn't think about it too much but remembered (A1) oil change plus tire rotation was about $130 and A7 (brake fluid change) was about $150. When I was sitting in the waiting area and realized no matter what $130+$150 couldn't be $365. When the service was done, I asked David Lantz to break down the price for me. This time A1 service became $189 and A7 was over $200. On the website, oil change plus tire rotation is $119.98(74.99 +44.99). David Lantz went, "You chose A1, not oil change and the coupon doesn't apply. I am not playing games with you. This is the price you agreed upon. You can choose to pay the price and never come back." More

I cannot express how incredibly helpful and supportive this dealership has been! Haile went above and beyond the call of duty to correct an issue I had with work done at another dealership in their networ this dealership has been! Haile went above and beyond the call of duty to correct an issue I had with work done at another dealership in their network. I am extremely grateful and truly thankful for them getting my car fixed. This is some of the best customer service I have ever received in my entire mechanical service life. Thank you so very, very much! More