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AutoNation Acura Gulf Freeway - Service Center
League City, TX
559 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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559 Reviews of AutoNation Acura Gulf Freeway - Service Center
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August 07, 2021
Best dealership! One thing I did not like was that for the first time in over 10 years they did not wash the car or clean the inside of the vehicle. the first time in over 10 years they did not wash the car or clean the inside of the vehicle. More
by tolguin6
Employees Worked With
Bud Peung (he was not there,other people were ,dont know name)
July 31, 2021
Quick and professional the service guy Matt is the best he was very helpful and considerate very knowledgeable at what he do I will always recommend him he was very helpful and considerate very knowledgeable at what he do I will always recommend him More
by dotie28
Employees Worked With
Matt
July 29, 2021
The staff was very helpful, knowledgeable and very friendly. It was my first visit there and I didn't feel like they were trying to sell me services that I didn't need. They took the time to explain friendly. It was my first visit there and I didn't feel like they were trying to sell me services that I didn't need. They took the time to explain everything. I would recommend them. More
by SharonC
Employees Worked With
Bud
July 24, 2021
Matt in the Service Department took care of us with our regular service visits under the pre-paid plan we have for oil changes. They always check everything, wash the car, and vacuum. We appreciate their regular service visits under the pre-paid plan we have for oil changes. They always check everything, wash the car, and vacuum. We appreciate their services. More
by DaveH
Employees Worked With
Matt
July 21, 2021
After buying a car back in April, the folks at AutoNation Acura have continued their 5 star service. Scheduled first oil change service on 7/20, and from start to finish the process was simple. Even got car Acura have continued their 5 star service. Scheduled first oil change service on 7/20, and from start to finish the process was simple. Even got car cleaned. Great folks at the AAGF. More
by smaurer424
Employees Worked With
Service manager
February 21, 2018
Poor Customer Service. An excuse for everything. Purchased an Acura TL with extended warranty a few years ago. Everytime to go back with a problem, they argue that it is not covered. Then they try to Purchased an Acura TL with extended warranty a few years ago. Everytime to go back with a problem, they argue that it is not covered. Then they try to upsell me to buy a new car. They are not interested in solving customer problems; it all about them making more money off your back. Bud Peung was service writer and when I complained about the blue tooth covered under warranty, he just made excuses and said his car was loud also. It wasn't loud with background noise when I bought ir!!! and they won't fix it!!!! Went to the Manager, Traci Hendsricks who talked about how good their warranty was.. but didn't care about my problems and even try to come up with a amicable solution. Complete waste of my time. More
by Michael O'Brien
Employees Worked With
Traci Hendsricks, Bud Peung
July 07, 2016
Assisted with clogged MAF I really appreciate the great customer service my husband was given when he was in AutoNation Acura due to our 2014 Acura TL breaking down due to a cl I really appreciate the great customer service my husband was given when he was in AutoNation Acura due to our 2014 Acura TL breaking down due to a clogged MAF. The clogged MAF was due to Sterling Acura of Austin not putting my air filter back in my vehicle after a routine oil change. They were understanding and attentive. We were on vacation when this occurred. Thank you for assisting for an error made by another Acura dealerships service department. More
by Kristin45
Employees Worked With
John Giraldo
January 16, 2013
My visit to Service Department of Champion Acura League City was wonderful. I have had my cars serviced here all the time and every time the service was great and wonderful. They have website that you can City was wonderful. I have had my cars serviced here all the time and every time the service was great and wonderful. They have website that you can order service in advance and set appointment time to fit your schedule. You never have to wait here. The place is clean, top-notch dealership with professional people. I bought 2 cars here (a 2010 MDX and a 2010 TSX). My preferred service advisor is Ms. Linh Ngo. She knows her cars and took really good care of her customers. I did not have to explain my problems with the cars. She knows what was going on. On several occasions I got brand-new 2013 loaner car to drive while waiting for my car to be serviced. Even though I work in Galleria area (45 minutes away) I've always tried to take my car here for service. The service really worths the long drive. Ask for Ms. Linh Ngo. She will take care of you and make you feel proud as an Acura owner. JC More
by jhcao
Employees Worked With
linh ngo
