AutoNation Acura Colorado Springs - Service Center

Terrible service department...Their cost for a service I was inquiring about was nearly 2x more than what the local Honda dealer charges. I pointed this out to the service rep, and before I could get anoth was inquiring about was nearly 2x more than what the local Honda dealer charges. I pointed this out to the service rep, and before I could get another word in, he interrupted and said, "Yeah, we don't match anyone's prices, sounds like a great deal, you should just go there!" After a puzzled pause, I said, "ok, guess I will!" When your reviews already suck, maybe you should provide some service that doesn't make those reviews worse? Apparently not... More

Service department misdiagnosed $2500 worth of parts and labor then wanted $2800 more to try to fix the original problem on our MDX. We were sold on the new parts WE DIDN'T NEED and hung up on by service ad labor then wanted $2800 more to try to fix the original problem on our MDX. We were sold on the new parts WE DIDN'T NEED and hung up on by service adviser Ray when we said we were going to pick up the MDX. Manager Jonathan doesn't apparently care, either. More

When I leave my car to be serviced Dealership needs to improves on their serice wait time. Service should be completed before the customer arrives. Waiting 3 to 4 hours on preestablishe Dealership needs to improves on their serice wait time. Service should be completed before the customer arrives. Waiting 3 to 4 hours on preestablished appointments for service is unacceptable, the service should be completed before the customers arrives, not start when the customer arrives. What is the sense of leaving the car? More

Greg Hoffman Caused me to have a seizure Service department did not properly inspect the vehicle, it has been in the shop so much it still has temp tags and i bought it in May 2014, i payed e Service department did not properly inspect the vehicle, it has been in the shop so much it still has temp tags and i bought it in May 2014, i payed every repair without concern but the most recent issue was a blown engine and the dealership working on the vehicle said nothing was inspected at all when the vehicle was sold, i was advised by the dealership to ask pikes peak acura to provide me with records of the work performed prior to them selling the vehicle and Greg brings me a paper summerizing the work performed and pretty much all they did was put wiper fluid in the vehicle so when i called him on this and the fact that it was showing signs of a misfiring cylinder (which ended up happening a week after i bought the vehicle) he got upset and started dialing the police because he ran out of false answers to give, after this meeting i had a seizure in the lobby of pikes peak acura and it was confirmed by the hospital that this was stress induced, thanks Greg. Not the first time he tucked his tail between his legs and did something very rude to shun away attention from their terrible work in the service department. More

We have experienced top-notch customer service from Clayton Davis. We had the good fortune to have Paul Z work on my mother's 1996 Acura. Our only mistake, through this laborious effort that started 6 Clayton Davis. We had the good fortune to have Paul Z work on my mother's 1996 Acura. Our only mistake, through this laborious effort that started 6 weeks ago, was not taking the car to Acura at the start. The dealership is most fortunate to have these two quality representatives on staff. They took superlative care of us for which we are most appreciative. Thank you. Joy and Phil McDonald More

Waited 1.5 hours for a wheel alignment, the service advisor Clayton said something was wrong with the alignment printer so we didn't have before and after calibrations. MDX pulled to the left and I ca advisor Clayton said something was wrong with the alignment printer so we didn't have before and after calibrations. MDX pulled to the left and I called back to complain and they said that the service manager Graig was gone and he couldn't call me back until Monday (as it was Friday at 5:45 PM); fifteen minutes later Graig the Service Manger called me back and said he was looking at my account! Graig wanted me to bring in the car again after the service advisor told me he wasn't sure if the alignment rack was wrong or whether the technician was wrong. I asked for my money to be returned as I didn't want to waste my time. Graig the Service Manager stated it wasn't their policy to return money back to the customer! He stated that he wanted to try to fix the vehicle again, this is not the first time I've had to bring my vehicle back a second time for the same repair! After not backing down he finally agreed to return my money then stated have a good day to which he rudely and abruptly hung up on me. Brand new 2011 $43,000 MDX been recalled two times, engine pings, both side view mirrors repaired, window motor replaced, rear cup holder replaced two times, window rattles....Would NEVER EVER buy Acura again would not recommend Pikes Peak Acura! More

Called the service department to get recall work done on my MDX. After 10 minutes, I finally told the gentleman (wish I remembered his name) that I could not handle his rudeness anymore and hung up. This g my MDX. After 10 minutes, I finally told the gentleman (wish I remembered his name) that I could not handle his rudeness anymore and hung up. This gentleman was condescending and rude from the moment our conversation began. More

When I first brought my Honda Odyssey over with a burned out brake light bulb, Ray replaced it for free. I met the Service Manager when I was there (Greg Hofman), and I was truly impressed with how they tre out brake light bulb, Ray replaced it for free. I met the Service Manager when I was there (Greg Hofman), and I was truly impressed with how they treated me - as a non-paying customer. I am now a regular service customer. More

Brought the car into Acura to fix the Navigation system. While they had the car, they told my wife the rear brakes were "Dangerously Low". I brought the car into our local mechanic and told him to replace While they had the car, they told my wife the rear brakes were "Dangerously Low". I brought the car into our local mechanic and told him to replace the rear brakes. He called me back a few hours later and told me the rear brakes were still in good shape and not yet ready to be replaced. I called the General Manager a few times. Once he answered the phone. I told him I had a complaint about his service department. He said he was too busy to talk with me but would call me back in 20 minutes. He never called back. More