AutoNation Acura Colorado Springs - Service Center
Colorado Springs, CO
148 Reviews of AutoNation Acura Colorado Springs - Service Center
I’ve been taking my car to this place for service since I moved from California in 2013. Their service department, parts department, and cashier have always been very friendly and have done an excellent job moved from California in 2013. Their service department, parts department, and cashier have always been very friendly and have done an excellent job! Hence, it’s the only place I trust with my Acura! More
I'd like to apologize to Liz for the last review, it was sent to the wrong email and should be deleted! Liz is great, very informative, helpful and just over all pleasure to deal with! (even after the terri sent to the wrong email and should be deleted! Liz is great, very informative, helpful and just over all pleasure to deal with! (even after the terrible review she thought I gave her, and that is awesome). In fact every person in the service department that I encountered was great. It was truly a pleasure taking my car in. You have a great crew!! All of my issues have been taken care of. My 1 and only partial complaint, is that you did not have a loaner car for me the 1st time it is hard to arrange a ride when you don't know how long you need to stick around for, and coming from Cripple Creek! But, I also understand things happen, not the end if the world!! Again Liz was great and deserves a pat on the back and an apology if I could I'd give her a raise!! Happy new year to you all. More
Customer service was great, said they washed my car and never did. I asked if I was getting full synthetic and they said yes, paperwork said it was the bueno. I dont know what happend this time around but never did. I asked if I was getting full synthetic and they said yes, paperwork said it was the bueno. I dont know what happend this time around but I always get service here and it has been great. More
Service department sucks! Took my RDX in under warranty for clunking noise in front end. They tell me I need struts. I had to come back after they received parts and waited fo Took my RDX in under warranty for clunking noise in front end. They tell me I need struts. I had to come back after they received parts and waited for nearly 4 hours while they tell me they replaced the struts and didn't take care of the noise. They inspected the front end and found nothing wrong with ball joints or anything else. They printed an invoice showing they had replaced the struts. The noise continued. I finally took it to my mechanic and he had to replace the struts, sway bar bushings and rack and pinion bushing. This took care of the problem. These mechanics at Pikes Peak Acura are scammers and frauds. i wouldn't trust them to change my oil or add windshield washing fluid. I would never go to them for service! More
Terrible service department...Their cost for a service I was inquiring about was nearly 2x more than what the local Honda dealer charges. I pointed this out to the service rep, and before I could get anoth was inquiring about was nearly 2x more than what the local Honda dealer charges. I pointed this out to the service rep, and before I could get another word in, he interrupted and said, "Yeah, we don't match anyone's prices, sounds like a great deal, you should just go there!" After a puzzled pause, I said, "ok, guess I will!" When your reviews already suck, maybe you should provide some service that doesn't make those reviews worse? Apparently not... More
Service department misdiagnosed $2500 worth of parts and labor then wanted $2800 more to try to fix the original problem on our MDX. We were sold on the new parts WE DIDN'T NEED and hung up on by service ad labor then wanted $2800 more to try to fix the original problem on our MDX. We were sold on the new parts WE DIDN'T NEED and hung up on by service adviser Ray when we said we were going to pick up the MDX. Manager Jonathan doesn't apparently care, either. More