AutoNation Acura Colorado Springs - Service Center

Dealership went the extra distance to ensure my concerns were addressed Bill met with me and ensured me my vehicle would be taken care of I would recommend AutoNation Acura to friends and family outstandin were addressed Bill met with me and ensured me my vehicle would be taken care of I would recommend AutoNation Acura to friends and family outstanding customer service thanks for taking care of my vehicle More

I live on the Western Slope and we have no Acura dealers. I am very pleased with the friendly professional service I received at AutoNational Acura. I would give them 5 stars except for the shortage of loa I am very pleased with the friendly professional service I received at AutoNational Acura. I would give them 5 stars except for the shortage of loaner cars. More

Purchasing a somewhat premium brand like Acura typically raises expectations of receiving premium service. Regrettably, my recent experiences here have consistently fallen far short of this standard. Acu raises expectations of receiving premium service. Regrettably, my recent experiences here have consistently fallen far short of this standard. Acura offers a promise of 2 years or 24,000 miles of complimentary maintenance. During my first four visits, which were routine oil changes and tire rotations covered under this policy, I arrived promptly for my scheduled appointments. However, each time, I found myself waiting for hours on end in their nearly empty dealership. It's baffling how an establishment with an abundance of employees—unhindered by helping other customers—could fail to provide even basic communication about why a simple oil change and tire rotation consistently takes at least three hours. The lack of urgency and customer care was astonishing. Throughout my visits, there was no sincere acknowledgment of my frustratingly long wait times, nor were there any proactive updates on the status of my vehicle. The indifference displayed by the staff was deeply disappointing, especially given the premium reputation of the Acura brand they represent. Even if the maintenance had continued to be complimentary, I would be reluctant to return. For anyone considering where to have their Acura serviced, I strongly urge looking elsewhere. The inability to provide timely service or communicate effectively represents the epitome of overpromising and underdelivering. I suggest going to Groove Honda. Service department is run to perfection. More

Service is just not at the level it should be. Purchasing a premium vehicule shoukd come with premium service and unfortunately this delaler does meet the expectations at all. Such a different exp Purchasing a premium vehicule shoukd come with premium service and unfortunately this delaler does meet the expectations at all. Such a different experience from my previous Acura dealership. More

The service dept is always great explaining my vehicle and only does what is needed.. I have been seeing them for 14 years. and only does what is needed.. I have been seeing them for 14 years. More

Acura AutoNation in Colorado Springs is Outstanding always taking care of you and making sure your services are done five stars ⭐️ plus Todd Grable is the best at taking care of us thank you Todd !!! always taking care of you and making sure your services are done five stars ⭐️ plus Todd Grable is the best at taking care of us thank you Todd !!! More

The team was very helpful and knowledgeable and extremely supportive. I would highly recommend to all my friends and family, thank you for your great service! supportive. I would highly recommend to all my friends and family, thank you for your great service! More

They were absolutely wonderful. They got me in very quickly and were super helpful. I would highly recommend them. They got me in very quickly and were super helpful. I would highly recommend them. More

Great and efficient service. Tony is an excellent communicator, honest, and friendly. The waiting process was comfortable also. I will be back as quality is important to me. Tony is an excellent communicator, honest, and friendly. The waiting process was comfortable also. I will be back as quality is important to me. More

They always are on time checking you in, and they let you know during your service what's going on. know during your service what's going on. More