AutoMax Preowned Marlborough

This experience began about six months ago when my windows began to stop working intermittently. When pressure was applied to the door, the windows would work, but this trick soon began to lose its e windows began to stop working intermittently. When pressure was applied to the door, the windows would work, but this trick soon began to lose its effect and the windows stopped working completely. When I had called up Nissan Marlborough initially, I had spoken to a receptionist in Service who said that my part was not covered, and to find out I would have to commit to some payment. As a purchaser of an extended warranty, I ignored her and drove around angrier than heck that my new-ish car was having old car problems. Upon receipt of a recall notice from Nissan, I had brought the car in and fought my way to a technician on the phone. Once they were on the line, I was able to find out a trove of information about my policy, including the fact that my window malfunctions were covered. When that problem was solved, it was as easy as bringing the car in and having the work done, and picking it up at the end of the day. Oil changes are about $5 more, but they can run diagnostics on your Nissan like a small shop can't. Main take away - make sure to talk to the technicians about any car problems and how it relates to your policy. Once that hurdle is overcome, they are a very knowledgeable and skillful service shop that costs a little more than Johnny Mechanic, but is usually worth the cost More

i worked with paul dicarlo - very nice very straight forward. he knew what he was talking about and told the truth which was most important to me. the car i bought was in an accident and he didn't try t forward. he knew what he was talking about and told the truth which was most important to me. the car i bought was in an accident and he didn't try to hide it for a second. There were a few scratches on the car - everything was taken care of and painted like new. When i took the car home i noticed another scratch that i wanted taken care of and they are going to take care of it no problem. the guys sell a lot of cars so they are more worried about their reputation and quality of service than they are just pushing that one extra car off the lot. overall great experience- i would recommend it to anyone looking for used cars. -dan More

I purchased a ford escape at automax pre-owned in marlboro ma recently, my family has gone to this dealership quite a few times and, always receive professional and courteous customer service. the st marlboro ma recently, my family has gone to this dealership quite a few times and, always receive professional and courteous customer service. the staff is knowledgeable without the high pressure sales. Paul and Al were extremely helpful. I would suggest this dealership to anyone. Another positive is free inspection stickers! More

I came across a 2011 Honda Pilot on carguru.com. Their prices seemed to be lower than other dealers, so I called Automax Preowned, Marlborough and spoke to Chris Trombley. He was very nice, and helpful o prices seemed to be lower than other dealers, so I called Automax Preowned, Marlborough and spoke to Chris Trombley. He was very nice, and helpful on the phone. I arranged to go look at the car a few days later, and after test driving it, decided to come back the following week to buy it. I was told that if I gave Automax a 2 hour time window, they would have someone there to take care of my registration. I arrived to find out this was not the case and that I'd need to go to the Framingham store to do so. When I arrived in Framingham, I was told that the Marlborough store had filed out my title wrong. A Minor annoyance. My real complaint is that prior to purchase, I asked about the brake pads and were told they were "almost 100%". I decided not to have my mechanic look at the car because it was 45 minutes away, and the vehicle was only 2 years old with low miles. After purchasing the car, I did have my mechanic look it over and the brake pads were only at 20%! I took the car to 2 other shops and they all verified this information. Automax did agree to replace the pads for me, but I spent the better part of a day driving there, waiting, and then driving home. I was also informed that although the tires passed inspection (done by Automax mind you) they were on the cusp of failing, and will soon need to be replaced. Several weeks later, I received a card in the mail that included a Valet key that must have surfaced after I purchased the car. In the end, I don't think the aggravation was worth the little bit of money I saved on the car. If you plan to shop here, I would DEFINITETLY recommend getting the car checked out by a 3rd party before your final purchase. More

The only issue is I had to pay for a spare key. We also notice dents on the hood. I wish I didn't have to pay for the spare key. When we went to nissan they said they have an account and we would have got notice dents on the hood. I wish I didn't have to pay for the spare key. When we went to nissan they said they have an account and we would have got a better deal. More

Nice dealership, very friendly and open to all customers. We dealt with Paul and Al, they did a great job for us and we would recommend them to everyone. They have lots of great cars at great prices and we We dealt with Paul and Al, they did a great job for us and we would recommend them to everyone. They have lots of great cars at great prices and we will certainly shop here again. Ask for Paul, he will treat you right. Al's a great finance manager who will take care of you, if he can't get you financed then there are bigger issues at hand. They made the experience fun and it always feels good to be treated right. Thanks again guys. More

Null nevermind Nothing to say. Dispute was handled the car buying experience had ups and downs. Car is nice no problems with vehicle so far it drives fine Nothing to say. Dispute was handled the car buying experience had ups and downs. Car is nice no problems with vehicle so far it drives fine More

Worst experience horrible dishonest and extremely sleezy. Stay away I deal with dealerships everyday and this is by far the most dishonest and terrible place EVER!!!!!!!!! No wonder I have never seen my clie Stay away I deal with dealerships everyday and this is by far the most dishonest and terrible place EVER!!!!!!!!! No wonder I have never seen my clients but cars from there. I will always give others advice to stay away!!!!!!!!! I also am writing on every website that rates them and the BBB will be getting a MAJOR complaint......I will never recommend them and I have tons of clients it's too bad they don't even try to make things right they just dont call and don't give a S$&@ about others feelings just make them feel like it's their fault even if they messed up.. More

Thank you Paul & Al for all of your help! There were Thank you Paul & Al for all of your help! There were many vehicles to choose from and I had a tough time deciding! Thanks for all of your time! Dia Thank you Paul & Al for all of your help! There were many vehicles to choose from and I had a tough time deciding! Thanks for all of your time! Diannah More

This is the second car we bought from Paul at Automax. We went back there because they are trustworthy and reliable. The cars on the lot are all in great shape, and they work hard to put you in the right car went back there because they are trustworthy and reliable. The cars on the lot are all in great shape, and they work hard to put you in the right car! Al (the GM) worked with us to get the finance done ASAP so we could drive it home the next day. I would happily recommend them! More