AutoMax Preowned Framingham

I purchased my Infiniti Car in AutoMax, I had car issue right after my purchase, and very rude experience when I called them for service right after my purchase, and very rude experience when I called them for service More

Robbie Shaw, answered the phone when I called to inquire about a listing, he was extremely friendly, and had a great knowledge of the vehicle I was interested in. We scheduled a time for me to come in and about a listing, he was extremely friendly, and had a great knowledge of the vehicle I was interested in. We scheduled a time for me to come in and look at the vehicle meeting him in person he was very friendly, and I was impressed how he handled the sale, It was a very busy day at the dealership and he made sure to take the time to answer my questions and get me a test drive. Once all the details were set, I moved on to Financing when I met Dave Kerr, he was very helpful ,and in the end worked hard to get me the best financing plan that worked with my budget at the lowest APR.. I am very happy with the deal I got on my BMW and recommend to anyone looking to buy a quality used vehicle to see Robbie or any of the other sales reps at Automax Preowned.. One last thought.. although I purchased the vehicle I first looked at.. the vast selection of other quality vehicles was distracting. More

My husband and I went to Automax in Framingham on Friday. When we first got there, we kind of walked around the lot a little to just check out what they had. All of their cars looked great. We already had an When we first got there, we kind of walked around the lot a little to just check out what they had. All of their cars looked great. We already had an idea of what we wanted to we went in and found a salesman. We dealt with John, and he was wonderful. Super nice, and not pushy like some care salesmen I have dealt with. We ended up buying the car we looked at which was as close to brand new as you could possibly get. He helped us with the whole process, which included having the General Manager, Mike, get us a much better deal on a loan than what we had been pre-approved for. Also, really short process, we signed the paperwork on Friday and we were able to drive off with the car all registered and everything on Saturday morning. All around great experience and I would highly recommend them. More

Just like I gave the review for the Marlboro location here is the one for Framingham. HORRIBLE experience. Cutthroat dishonest and has no loyalty to each other. They throw each location under the bus and here is the one for Framingham. HORRIBLE experience. Cutthroat dishonest and has no loyalty to each other. They throw each location under the bus and promise to offer you better options at "their" location. We'll it messed up our approval and when THEY mess up they do not call you back. They hide like children and put each other down and don't even offer a solution. We had to go down there to talk to the one who messed up everything. (Al at the Marlboro office)All I wanted was a more reliable vehicle and was told we were approved (by mike at the Framingham location)and because they are dishonest and sleezy they pissed off the bank because they don't know obviously what the xxxx they are doing. Thank god I now know what kind of place they are. I ran the claim history and a few of the vehicles and they were in 18k accidents but don't worry they WONT tell you that. I had to show them the report once they told me that the vehicle was in a tiny fender bender.... Ok whatever so anyways to sum up my review stay away they lie they only care about money not you I will report this on every single website and like I said a complaint to the BBB for lying to us and making us stress for a whole week only to be told they messed up the whole process because they were so deceitful.... Thanks a lot automax for pissing off another client!!!!!!! More

I would like to thank Mr. Jessie, Mr. Shaw, Mr. Rowe, and Mr. McDonald for helping me get my HHR, working relentlessly to get me into the right car. Here is where that saying "What goes around comes aro and Mr. McDonald for helping me get my HHR, working relentlessly to get me into the right car. Here is where that saying "What goes around comes around," while buying this car, There were two women who told me that the car will not last, I am making a mistake, on and on and on. I did not listen, and have been delighted ever since. The only thing my HHR needed was a battery and has been running dependably ever since, jus the other day I drove to New York and back. The same two women's car has been giving them more problems than my wonderful HHR. They call to ask me for help and in my mind I am smiling. These men were restrained and acted professionally, much better than I would have. So I could say much more, but it would be too long. Go ahead and get that car at a great price and see what I have been talking about. More

This dealership is so unorganized and they do not keep you posted when your car is in there for work they had my car for about three weeks they called me once in the beginning. This is the worst experienc you posted when your car is in there for work they had my car for about three weeks they called me once in the beginning. This is the worst experience I have ever had buying a car. Even after having my car for three weeks still having issues. More

I purchased a BMW 328 here recently and I promised Sal I'd come on line and sing his praises! He went out of his way to make this as comfortable as possible for me and I really truly appreciate all the ha I'd come on line and sing his praises! He went out of his way to make this as comfortable as possible for me and I really truly appreciate all the hard work he put in to making this all come together as I wasn't really the easiest of customers to deal with! Thanks to Kevin also (he's the manager) in appraising and working with me to get a reasonable price on my trade in. More

I am originally from MA and moved to CA. I went to MA to visit relatives this summer. I desperately needed a new car and they raved about Auto Max. I wasn't planning on buying a car and was just looking. visit relatives this summer. I desperately needed a new car and they raved about Auto Max. I wasn't planning on buying a car and was just looking. The salesman was so easy to talk to. All my question were answered by him and by the Manager. I ended up purchasing a car and driving home tp Los Angeles. I was very pleased with the service knowledge and the great price I paid. I wouldn't go anywhere else for a car More

I dont usually do this but I thought everyone that even thinks about going to this dealership should rethink that decision. This is BY FAR the WORST all around dealership I have EVER been to. To begin, I w thinks about going to this dealership should rethink that decision. This is BY FAR the WORST all around dealership I have EVER been to. To begin, I went here looking at a certain car I found online and upon bringing it to me to test drive 3 out of 4 of the rims were destroyed and the rugs were black (supposed to be beige). I mentioned the rims and was told they usually dont fix that because its "used." Next, we discussed my trade and he gave me a BEYOND low ball offer and when I opened the discuss for negotiation he then asked me what I owe on my car. That is irrelevent as I put down a significant down payment. After a long conversation he agreed to give me $18,000 on my trade but we could not meet halfway on the price of the car under interest. About a month later I saw they dropped the price of the car by $1,000 so I thought it was worth a phone call and was reassured by the salesman (JD) that I would be buying a car that day. I drove 45 minutes to Framingham to retest drive the car (which was now missing a side view mirrow) and was sat down and told they were now only going to offer me $16,500 for my car, $17,000 at most. I immediately mentioned we had a deal on the value of my trade and the two men (inlcuding JD) said they dont recall agreeing to this figure. I then stated because they had not sold the car yet (had been sitting on the lot since February, 4 months) they reduced the price by $1,000 and they are trying to recoupe that loss by lowering the value of my trade by $1,000 ($18,000 to $17,000). The manager (never got his name, chubbier guy with a tan) merely shrugged his sholders. The truth of the matter was I was willing to go down to $17,500 on the trade (due to the month that lapsed from my initial visit) but when the manager went back on his word it rubbed me the wrong way. I understand the car buying process is not an enticing experience by any means but these men went back on their word and everyone knows that is just bad business. If they were dishonest and manipulative about the value of my trade, what else would they lie about in regard to the vehicle. I would not reccomend anyone to every pay these con artists a visit, they are rude, phony and though their cars are (at times) priced decently they are not in good condition (i.e. destroyed rims, stained carpets and missing side view mirror). Everyone elses comments on this dealship are nothing but the TRUTH, they deserve a 0 and I would be happy to give them this rating if I could. More

I was in need of a new car. My father recommended them as he had purchased through them. The facility was in pristine condition. It was a very neat and tidy place. Everyone was friendly and willing to help. he had purchased through them. The facility was in pristine condition. It was a very neat and tidy place. Everyone was friendly and willing to help. I didn't have to ask once for help. I was working with Paul DiCarlo who is by far one of the friendliest car salesman I have had the pleasure to work with. He never got angry, or impatient when I was test driving vehicles. He was extremely funny and pleasant. He was very patient and specifically said, "Take your time. I want you to pick the car YOU want and feel great with." We even left the Framingham store to go to the Marlboro store because that's where some of the cars I wanted to test drive were. He took us in his vehicle and was able to hold conversation with us (my father, and my fiance) like he was our friend! He knew what he was doing and made sure I had all knowledge of everything I needed to know. I have already recommended several people to him specifically because of his great customer service. What other salesperson do you know that patient? Not to mention how affordable their prices are! I got a 2011 Dodge Nitro with 31,000 miles on it for under $17,000. Fantastic. Dan in the finance dept. was unbelievably knowledgeable. He made sure I knew everything about everything and didn't hesitate to answer any questions I had. He was well spoken and spoke with confidence and from experience. He was able to help get me a great deal on financing. These guys are the real deal. Go to them. You won't be disappointed. More