AutoMax Preowned Framingham

Atrocious customer service and rude salemen I had a miserable experience here where they gave me a hard time about thoroughly examining the car I was interested in, forgot to give me all my pape I had a miserable experience here where they gave me a hard time about thoroughly examining the car I was interested in, forgot to give me all my paperwork, gave me the runaround about getting me my paperwork and cooperating with my bank, brushed me off when I made clear requests, blamed me for not coordinating the paperwork to my bank (paperwork I was not given and communicated this multiple times), and then patronized me when I expressed my frustration. Ultimately, the person who was supposed to be processing my purchase ditched me when I pointed out the mistakes made on the dealerships behalf, so my purchase was completed by the finance manager. This of course was after my dealership representative, Mike Oulette, got frustrated about mistakes made during processing, which blamed me for, and he told me that he was done and that he would get me a refund because he had worked too hard and had had enough. That's when the finance manager stepped in. Had I not been at the concluding process of purchasing my car, and in need of a car for work, by the way it took them two weeks to get me my car, I would have just left. Mike's customer service, if you can call it that, was patronizing, blaming and just generally atrocious. I wouldn't recommend that anyone go through the hassle and belittling that I went through with AutoMax in Framingham. If people do end up at this dealership, hopefully as a last resort, I don't recommend working with Mike Oulette. He was a complete xxxxxxx, high on his own male privilege. He blamed me multiple times for paperwork problems that were the dealerships fault and patronized me for being frustrated about the whole process. I will never recommend automax, especially the one in framingham, to anyone in need of a car. More

Great Car Service Today I had my car service back brakepads replacement and front and rear tire aligment. Jay Spadddy Servive Writer and Luis Ruiz S ervice Manger wer Today I had my car service back brakepads replacement and front and rear tire aligment. Jay Spadddy Servive Writer and Luis Ruiz S ervice Manger were both awsome.. They walk me through my ininatie service and corrected somethings thing s taht ere not handle appoceply by another service provided.. I will no longer go any other place for my car maintance. I trust the team her at Automaxx. Thank you!! Arlinda Stewart More

Very helpful and nice people My dad and I were out in that area from Chicago and my car needed the O2 sensors replaced and Jay and Luis in service were over the top helpful and ve My dad and I were out in that area from Chicago and my car needed the O2 sensors replaced and Jay and Luis in service were over the top helpful and very Knowledgeable. Will defiently go back when we are back in that area! More

No Comment This review has been edited due to current action taken. This review will be edited again based on the results of the action taken on the dealer's end This review has been edited due to current action taken. This review will be edited again based on the results of the action taken on the dealer's end. More

Great service at automax I bought my car in April 2015. The sales rep Gus Dasilva was an amazing person. Helped me purchase my car and was very patient. I had an issue with an I bought my car in April 2015. The sales rep Gus Dasilva was an amazing person. Helped me purchase my car and was very patient. I had an issue with an additional key I needed to have programmed and the service that I got from Luis Ruiz, Jay Spaddy, Jhonne Gonzaga was amazing. They went above and beyond to make sure I got that key programmed. I have been back there for oil change and these service people are amazing. I would recommend anyone looking for a car to come visit this dealer. Thank you so much Luis, Jay, Jhonne, Matt Barrie (tech) you guys are the best!!!!!! This is the most polite and consistent service department on route 9!!! More

Purchasing a car. Great place. Good customer service. Great prices. Easy to negotiate. I bought a 2012 BMW 750IL. I went in on Saturday and few hours later I drove the Great place. Good customer service. Great prices. Easy to negotiate. I bought a 2012 BMW 750IL. I went in on Saturday and few hours later I drove the car home. And as I was doing the paper work they had the car detailed. This was my 26th car that I have bought so far and I will go back and recommend them. My sales man was Gus Lima. Both Gus and the general manger (I can't remember his name) were great to deal with. More

EXCELLENT !!!!!! I travelled from Vermont to buy a car . The service was AWESOME! ... I will keep buying from these guys. Thank You for everything you are the best! I travelled from Vermont to buy a car . The service was AWESOME! ... I will keep buying from these guys. Thank You for everything you are the best!!!! More

Helped me even though I had bad credit Due to circumstances my wife and I have poor credit. Based on a friend's recommendation I filled out an on-line credit app with AutoMax only because t Due to circumstances my wife and I have poor credit. Based on a friend's recommendation I filled out an on-line credit app with AutoMax only because they claim that they get everyone approved. Even though I emailed in one of their busiest days Issac (Great guy!!) called me back within just a few minutes. I explained both my situation and what I needed in a vehicle. Not only did he find me a great vehicle, he worked with their in-house finance people to ft me pre-approved that same day. The following Monday evening I drove off with a nice dependable 2012 used car. Do you need a car? Is your credit less than perfect?? Call Issac at AutoMax. You will be glad you did!! More

They got it done. Had unique circumstances and wanted a car. Chris was awesome and they got my deal done. My new Infinity is great, and it was delivered clean, with new Had unique circumstances and wanted a car. Chris was awesome and they got my deal done. My new Infinity is great, and it was delivered clean, with new tires and no problems. I would definately reccomend Automax to anyone. More

Excellent Service Excellent Staff My experience with the service department at Automax Framingham has always been great! This last trip was exceptional Gus Dasilva's honesty, knowledge My experience with the service department at Automax Framingham has always been great! This last trip was exceptional Gus Dasilva's honesty, knowledge, and integrity will keep me going back there for years to come. When Gus and I went on a test drive the battery was dead and had to be jumped. The car ran fine until I stopped at the grocery store the battery died. I called Gus he dropped everything and gave a jump so we could get back to the dealership. At that point Luis Ruis and Jay (The dream team)were there to ensure the battery was replaced and there would be no further issues. Jay provided me his cell phone number so if there was an issue I could call him directly. I am a repeat customer and the service keeps getting better and better each time. Thanks Team for all of your help. More